October 2015 - 7 Night Western Caribbean (Galveston Roundtrip) Cruise on Carnival Magic
The Carnival Magic is poorly run and horribly managed
We have cruised with Carnival before and I can say hands down that the Carnival Magic is the most horribly run ship of the cruise line. From the horrible food to the staff that is blatantly rude, the whole trip was a disaster. Guest Services would put you on hold and then hang up on you and when you called back they would hang up on you again mid-sentence. Every single event started late all cruise long. On the top deck I had one of the staff close one of the huge deck umbrellas on my head while he stood not 12 inches from me. The food was served cold, the lettuce on the salad bar should have been thrown out and they were clearly using yesterday's food to make the next day's lunch. When we called to complain after the cruise we were basically told thanks for your comments, too bad your cruise was horrible. After years of being huge Carnival fans we will never cruise Carnival again.