October 2014 - 7 Night Eastern Caribbean (Miami Roundtrip) Cruise on Norwegian Getaway
Great ship, customer service lacking
Traveling with 9 other family members. Embarkation easy and Uneventful. Room steward adiquate at best, slow to turn over room and restock items like coffee,or minibar,or bottled water. No personality. We (as a couple) pre-paid for the specialty dining. Yet we could not be seated (looking at empty tables mind you) being told they were reserving tables for the busiest times ???. What advantage was there to pre-paying? It did not get you a table. Food in the specialty restaurant and buffet was spectacular however the food and service in the two main dining rooms were subpar. We attempted to resolve the dining issue and a Internet issue (which I paid for and didn't work) with the customer service desk and were dismissed and no resilution offered. We enjoyed the pool activities although crowded and the mohito tasting was a blast. We did feel l8ke we were nickeled and dimed at every oppertunity. Be sure and budget for the additional costs. Debarkation in Miami was fast, and efficient.