CFamily

CFamily
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Joined: 07/05/2015
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Carnival Ecstasy

June 2015 - Carnival Ecstasy to Caribbean - Bahamas

A cruise to forget

We are an avid cruising family and had done most of our cruises with Carnival. We cruise in this ship before from Port Canaveral (2013) and it was a great cruise with great staff.  Now in Miami, it was a completely different experience.  It was just the opposite.  The reason for the two star and not one was due to our Cabin Attendant.  He greeted us by our name and the greeting was a real genuine one.  That was the only positive.  Unfortunately the rest of the cruise pretty much went down hill.  During registration, they gave my two daughters the wrong cruise level card.  Instead of just fixing it there, the lady just passed it to guest services in the ship.  They did fix it at guest services, but gave us cards that did not work when getting off and on the ship.  Creating a hassle for us and the other guest behind us in the line as everyone had to wait until everything was cleared by security.  With the exception of our Cabin Attendant, the rest of the staff in general did not look happy in working this cruise, and it went even worst with the service.  At breakfast, in the Omelet Station, I was told that the veggy mix ran out and it was not going to be fill since it was late in the morning.   But the worst was on dinner on the 2nd night on my time dinning.  The service was very slow, but we thought it was the Kitchen.  Our waiter looked over worked, which we did not mind.  Yet the service got slower and slower and to top it off, he literary forgot about us and disappeared on us. We did not see him again (it looked like he quit and left)  Leaving us without even taking our desert order.  We finally got tire of waiting and left.  To give you an idea, we sat down around 7:10 and at 9:05 decide to leave. The last night we literary ask not to be seated at that section again (that bad).

Granted, the crowd on a 5 or more night cruise is different than a 3 day cruise, but the impression left on us by the staff is that they do not like to deal with this situation.  A word to the wise.  A paying customer is a valuable customer no matter how much he spends.  This ship has forgotten who pay their salaries.

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reviewed their Caribbean - Bahamas cruise on Carnival Ecstasy and gave it 2 stars!