Bob12

Our recent much anticipated cruise vacation to the Southern Caribbean on the Carnival Conquest became a nightmare due to the constant disruption of our sleep at all times by the screaming and crying of a 2-year-old in the cabin next door.  That "experience" was compounded by the unpleasantness and lack of professionalism of the Carnival Guest Services staff in dealing with what should have been a routine issue. Their attitude, until we created a major incident very late in the cruise, was one of “we-do-not- care, nor can be do anything about your ruined vacation”! Once we made it clear that their lack of action was totally unacceptable; and a public shouting match where the Guest Services Manager participated, we were finally assigned a room where it was possible to actually sleep, with 2 days remaining on our 8-day cruise. We were also reluctantly “invited” to a dinner and a bottle of wine at the steakhouse, something we would have preferred to do without in the interest of having the problem resolved earlier and in a  professional manner.
The pattern was one of inaction and constantly shifting bureaucratic barriers erected by the staff at every turn to avoid a resolution (we were not given access to the Hotel Director, who was too high and mighty to be bothered with mere guests).  Carnival’s unwillingness to recognize its responsibility put us in the impossible situation of ourselves having to confront the parents next door, which was obviously not an option and would not have resolved the problem. We certainly expected better treatment from Carnival and an early resolution of a problem that must arise quite often. Further compounding the arrogant and irresponsible attitude of Carnival, a written complaint elicited a response which essentially stated that we should be happy at their generosity, in that we could enjoy the cruise for all of the last two days, and received a free dinner for our trouble. Thanks but no thanks. Never again will we cruise on Carnival!