March 2015 - 12 Night Southern Caribbean (Cape Liberty Roundtrip) Cruise on Quantum of the Seas
Cruise with caution
Ship seemed very cold Technology operated inconsistently. Ship seemed way too focused on sucking money out of you. I appreciate that that’s what they are in business for but really, do you need to be so obvious about it?
Insufficient wait staff in bars No real wait service in balcony of the theater One time in Two70 my wife ordered a soda on her drink package and the waiter waved his hand at her like “forget it”. I’d say we misread him but he never brought the drink. I’d also say he forgot but he walked over us two times to bring other people their drinks. We figured that because her order didn’t involve a fee/service charge he had better things to do.
Restaurants:Never had same waiter or matradee. Wait staff seem confused and disorganized. One night Deb got a desert fork and coffee spoon and I never did. Ate my desert with her coffee spoon. Tables left with dirty dishes for inordinately long periods Ice person in the Windjammer had attitude for the entire cruise. Salad dressing in the windjammer seemed to be at a premium. On at least two days for lunch the salad stations had dressings bottle refill issues such that people were walking from salad station to salad station trying to wrench some kind of dressing out of any of the bottles. Drink delivery in the restaurants was consistently a debacle. On past cruises we found that as soon as we were seated we were asked if we wanted drinks. The order here in all the restaurants seemed to be that someone would seat you, someone would come and fill your water glass, someone would then bring you menus, and THEN someone would come to take your order which was to include drinks. What happened after that was a crap shoot. Appetizers seemed to come quickly in most all cases which meant that in a number of cases we got our drinks after the appetizers. Then there was the night that the waiter took my wife’s drink order and walked away from the table never taking my order. We also had one night the drinks came in the middle of the meal. And then there was the night I got my drinks after my appetizer and Debbie got hers on time. Drink issues aside, for some reason wine orders were spot on and timely. Made no sense. When you ordered wine it was brought in a timely manner IF they had the wine. Seemed they had an issue with the wine selection in that they didn’t have the wine we ordered in a number of cases. And when I say a number of cases I mean at least 6 or more times across different restaurants they didn’t have the wine we ordered. One night in one of the restaurants we ordered four wines before we hit on one they had. I will say that if you bought a bottle they did a good job of following you from restaurant to restaurant with the bottle. We were afraid we’d never see the bottle again but it did manage to follow us quite well. Silk - Food not as described on menu. Meal was supposed to be served with mushrooms and vegetables but ended up coming with no mushrooms and different vegetables. Funny thing was that a couple of nights later we went to Chops and the meal I got in Silk was on the menu at Chops. Went to Silk again the next night and we came to the conclusion the food was well made but not to our taste. Service not good and the drink issue was at its worst. That was the last night we ate in Silk. Changed our other Silk reservations to another restaurant. One night the waiter waited and made small talk while I signed for our drinks. I felt like he was waiting to see if he could pressure me into adding an extra tip. I did not. Service was often very slow compared to past cruises we had been on.
Generally speaking it was not the best cruise and compared poorly to the cruises we have taken in the past. Would I cruise on it again? Tough to call. We like sailing out of NY, NJ or Baltimore but we heard that ultimately all the RC ships were going with this new dinning concept which we thought was a complete fail. There was talk that they are going to do something about not having the same wait staff every night and truly hope they do because that above all was our biggest issue. Maybe if we hear that that situation has improved we would try again. One of the comments on our review to RC was that we figured they would ultimately get the service thing figured out so it wasn’t so unprofessional but we didn’t think they would ever be able to bring back the pleasure and intimacy of having the same wait staff/matredee every night.