November 2015 - Navigator of the Seas to Caribbean - Western
We stood in line for 4 hours at the terminal since they had no electricity. Rest of the port had electricity, clear sky, no inclement weather. Apparently Royal Caribbean was not prepared for the outage, they did not have back up generators, so everybody was standing around in Dark, with no AC. Finally when they got the generators, they could only power some bulbs at the counter and run the scanning machines to scan luggage, when we got to the counter they did not have our information and took manual credit card information, which was never transferred to the ship, we found out like hundreds of others when ordering beverage in the dining room that evening, so we all had to stand in another line at guest relations for an hour and half to give our credit card so we can make purchases on the ship. Getting off the ship was the same disaster, 3 hours to get off the ship, this time they did not have enough staff to manage the crowd. They stop serving breakfast at 8:30, pushing everyone to make the line to get off the ship, with so many people and issues with credit cards still going, they kept sending people from the exit to Guest relations since their cards were not processed, Royal Caribbean lost the credit card information for hundreds of people. Everyone was complaining as people had flights to catch. On the cruise experience was not so great either. The beds in state room are hard and pillows are so thin your neck will hurt the next morning, that is their way to get you to spend money on messages on the ship. Our Toilet leaked and we had toilet water in the bathroom, maintenance crew was nice to clean it up quickly but it smelled and leaked again the next day. They are pushing you to dine at their charge restaurants, every day they had people outside the dining room trying to sell you to dine at the paid restaurant ,so they give you mediocre food in the dining room, same dessert and appetizer for 4 days, main course was also not so different, we were fortunate to have a really nice waiter who got us Indian food each day that my wife and I loved, that was the best experience on this cruise. We are Gold members who have cruised with Royal Caribbean before and we used to like it, not after this experience, and as consolation Royal Caribbean offered us 10% off next cruise within a year or a $10 Bottle of Wine, how cheap.