AlyssaandJohn

The water is beautiful and I was able to relax. There were a good selection of movies on the tv and there was pizza delivered to the room, which was nice. I was disappointed in the level of service and the food. The food was about on par with what I cook. Believe me, I'm far from a gourmet cook. The pizza was a nice convenience, but the quality could have been infinitely better. The restaurants did not offer much different from the buffet, which made it pointless to go to them unless you particularly wanted a sit-down meal. The service was poor in some areas and great in others. Our room attendant was great. She was polite and responded quickly and anything we needed for room maintenance, she ensured we got as soon as possible. The shops and servers on staff were more interested in their phones and conversations with each other to serve. The customer was an afterthought. The other problem we had was the maintenance of our room. When we walked in, our air conditioner was broken. Then during the third day of the cruise, our toilet broke. Worse, the communication between the front desk (staff greeting in person and via the phone) were sending different messages. It took over half a day to have the toilet repaired, which is a long time when something is in the bowl. The music was extremely outdated, which is a minor complaint. However, with all of these taken into consideration after paying thousands of dollars to reserve a spot. We had to move the dates and because it was not a medical reason, we were fined another $500. All of this has put a bad taste for Norwegian for me. I refuse to ever sail this cruise line again.