December 2013 - Oasis of the Seas to Caribbean
We were very disappointed in Royal Caribbean Oasis of the Seas. We felt there were more kids than adults on the cruise. First of all, it was hell from the start. The baggage person broke the handle of the suitcase while he delivered the suitcase to the room and said he didn't break it while I stood there watching him snap the handle. The cruise line was kind enough to fix it in one day, brand as new. That I definitely give five stars. Next, we felt that the buffet was not that great but the dining room was superior with excellent wait staff. We had Deacon and Vita...if you choose this cruise sit in there station..they are the best. Next, please watch your bill as there were many duplicate charges but were reconciled by customer service if you call them that. They really didn't provide any service in this manner. Then, last but not least we took a tour which half was cancelled and had a choice either to go on the cruise for 2.5 hours or recieve a complete refund. They advised us at around 12:00pm which the day was just about over for planning anything so we took the half tour; however, due to the fact that there were 8 boats in St.Maarten the cruise went on for 4.5 hours which we just about missed our boat. Everyone was upset on the tour as they had other things to do...We didn't even have time to go shopping downtown. What the cruise should have done is informed all passengers early in the morning instead of in the afternoon and there would have been people taking the refund. We just found that they were not as organized as they should have been. The maid service was okay, but we had to ask for shampoo's/soaps at times.
Our biggest pet peeve on this cruise was the amount of kids on the cruise. We estimated half were kids and the rudeness from them were unbelievable. Running up and down stairs, graphetti in the elevators on the last day of the cruise is unacceptable. I think the parents just let them run around. We will not be cruising with Royal again due to the amount of kids on the cruise.
This should have been a cruise for kids only called "Royal Caribbean Cruise Line". From the past conversation, kids at a certain age get on free on the cruise and this is probably why there was so many kids. Found that the boat cruise staff lacked customer service in some areas. Extremely commercialized than customer oriented.