December 2014 - 7 Night Bahamas (Cape Liberty Roundtrip) Cruise on Quantum of the Seas
Have cruised 20plus times. This was the worst cruise ever. We prepaid everything including gratuities. Prepaid Ultimate Beverage package as well. Surprise surprise, they wouldn't allow us to use our drink package in the room. Have to pay for drinks. On all other cruises, room service is included, but not here. Have to pay for the skeletal selection if you want anything other than rice crispies and burned coffee. Oh, there's also a room service delivery fee!! Food delivered without silverware, burned toast with no butter or jam. No one picking up EVER at room service. Could not EVER reach any one on the phone AT room service or guest services or the specialty restaurants. You were placed on hold for 20 minute intervals then automatically disconnected after 20 minutes, only to call back and be placed on hold. The room service food that they charged you for was horrible.We actually photographed an order of french fries from room service, they were green and the bottom of the bowl was covered in brown frying oil. The fries literally dripped oil. The lines to get into the restaurants were 1-2 hours long. The specialty restaurants were so backed up and the waiters so stressed out, dinners were 3-4 hours long, just sitting, waiting to eat. This was the poorest quality food we have ever had on a cruise. Raw, undercooked seafood at Chic, unidentifiable meat at American Icon. It was at least an hour between courses. We were lucky if we had beverages. Our kids wouldn't even sit for dessert because the dinner was grossly dragged out. Jaime's Italian was the only food worth paying for. Missed the shows because of the long waits in the restaurants. Everything was about finding a way to charge the passenger more money. The food at the Windjammer lounge was consistently cold and soggy. They closed the attractions on the ship down while we were in ports so that our days at sea were spent in long, long lines waiting for the air flyer etc. We never did get to ride them. The mini bar person charged our account numerous times incorrectly, it was nearly impossible to track him down. The ship's "automatic" computer added $84.00 daily to our onboard account for "service" gratuities even though we had prepaid our gratuities. As soon as we got that cleared up at guest services, they started charging them again! We received our soda cups 24 hours after sailing. The soda cups we paid for are on a "timer" , so you can only have one soda every thirty-forty minutes, if you try to go sooner the machine does not work! There were no shampoos, conditioner or shower caps in the bathrooms, ever. The food at Wonderland was a terrible joke, all of the appetizers were literally served in a single teaspoon placed in front of you, most were just too disgusting to even eat (buffalo flavored egg yolk, pureed olive in a teaspoon of olive oil)! To survive we had to eat mostly dried up pizza slices along with everyone else, and even the man serving the pizza was very nasty and acted like everyone was bothering him. This ship was designed for "technology" however the IQUEST didn't even work. We had to pay every day for wi-fi, and it was not cheap. We have Verizon and still had no phone service at all. There was no "staying connected" as they advertised. Leaving the ship was a horrendous mass of confusion as we were pushed like cattle after picking up our luggage toward the customs lines, with two older women from Royal Carribean harshly screaming at the passengers to go this way or that way, step here, step there... I finally asked one them, "Why are you yelling at everyone?" Our group will be taking our business to another cruise line from this point forward. This ship was designed for one thing only: profit, profit, profit.