December 2014 - 5 Night Western Caribbean Holiday (Ft. Lauderdale Roundtrip) Cruise on Celebrity Constellation
Not what we expected
First cruise and we were disappointed. Our 25th Wedding anniversary and the gentleman at Guest relations informed us they do not celebrate anniversaries or any special occasions on 5 day cruises.The ship was clean but we felt under staffed. We were assigned a table in the main dinning room, seated by ourselves, small table next to kitchen where food was continually carried back and forth next to our table. Our waiter never informed us that we had another menu to choose from until the third evening, and that was after we asked about food being delivered to other tables. Our room was wonderful we had a balcony and our room attendant was very accommodating and on top of any need we had pertaining to our room. We booked an excursion, dolphin swim, it was good but the 7 mile beach was very disappointing. I don't think they could have crammed any more people on the beach. We told several cruise attendants this was our first cruise but no one ever asked us if we needed direction in any way what so ever. As we spoke with other guests, who have sailed with this cruise line before and on this ship, they also were disappointed in the customer service of this particular cruise. Maybe we just are not cruise people, I must say every one I have ever talked to about going on a cruise say they really enjoyed it. That was not our experience at all.