this cruise was fantastic for people who are not all about the ship. The ports of call were beautiful and amazing!!! The ship itself was very nice and clean (!) everywhere - even the gelato machines (that's right, ice cream was gelato 😱😍). Embarkation/disembarkation were extremely smooth, not a long wait at all. All in all a fantastic vacation. Would definitely recommend two thumbs up 👍🏼👍🏼
Just got back from Vision of the seas cruise to the Eastern Mediterranean. This was our first cruise and we really didn't know what to expect. We were a little nervous based on some previous reviews, but after the experience it was obvious that some people just like to complain about little things. The crew was fantastic and the excursions were equally as fantastic. The food was good. Maybe not 5 star restaurant quality at every meal and some were better than others, but we didn't care. This is not why you go on a cruise. I liked the boat decor. Yes, it wasn't 2016 up to date, but again we didn't care. The boat was clean and that was much more important. The only complaint I can even think of has to do with the chairs around the pool area. On at sea days, it was difficult to find a chair, but we figured it out and still had a great time. We really enjoyed our cruise and it was due to the crew and the itinerary.
We loved our Mediterranean cruise. The staff was very friendly and helpful. The food was great. Our cabin was spacious and the ship was nice although a bit smaller than most other cruises I've been on. We usually go to all the shows on cruise ships but we only went to one this time. Our only real complaint was that the itinerary felt a little rushed. As on most cruises, most port days are limited to only part of a single day so we always felt rushed to get off, see as much as we could and get back to the ship. If you do excursions, you really don't have much time to see the town or port area once you get back from exploring. But, overall we enjoyed the cruise very much.
I have been on many cruises and I can say the food on this cruise was very good. We had exceptional service from Trixie during our dinner services.
However I was highly disappointed with the bar service. On all other cruises there was sufficient staff walking around taking drink orders for the customers. On this cruise, the staff was few and far between. In the main lounge they had 2-3 - which seemed sufficient. There were only a few by the pool. However by the 'adult pool area' there were ZERO staff to take orders. The client had to go to the bar to get the drink.
Not only that, but in the first couple days of the cruise when going up to one of the bars we were informed they were out of one of the popular beers (Bodingtons), and the decent wine Clou de bois was out. What we found out that at that bar they were out, the other bars had them. So me, the customer, had to walk from bar to bar to find out who had the beverage we wanted.
WAIT - the customer is going from bar to bar to get the drink - having to go from deck 9 to deck 4 hitting multiple bars to finally find the beer and wine. I can not believe that Royal Caribbean did not have staff as 'runners' to ensure the alcohol was fulfilled. Do they not know that this is the money maker on a cruise ship.
I must honestly say we've done Norwegian and Carnival (in the Mediterranean) and both of those cruises were SIGNIFICANTLY better service than RC.
The itinerary was great. The room and dining room staff was very good.
Ship needs updates. Room air conditioning system was not working. Took 3 days to get it fixed. This should have been fixed after the first complaint was made. Room needs new mattresses. Food was terrible and what happened to Lobster Night?
I have a mixed review for this cruise. The up side was the wait staff in the dining room was fantastic. The rooms were nice sized and our room steward was wonderful, very attentive and got all the details right. The art staff was also very informative, friendly and just great people. Loved all the ports of call.
On the down side food was severely lacking in taste and variety. Also, the customer service was not helpful at all, nor was the shore excursion desk. I booked our shore excursions online and when there was an error, they said they could not fix it. Also, on one excursion, my husband's headset didn't work and they couldn't fix it until half way through the tour and they really didn't care. When I told the shore excursion desk, they said they would get back to me, they never did. They also planned shipboard activities when we were in port, making it difficult to participate. A majority of the bartenders did not know how to make the most basic of drinks.
i am not sure I would cruise on Royal Carribean again. There were more down sides than up regarding service and isn't being spoiled why we all go on a cruise?
My husband and I recently returned from a European cruise on the Vision of the Seas. It has been over a decade since we took our last cruise and, after this experience, it will take another decade to forget how bad it was. The food was awful, with the food in the main dining room being only a step above the garbage served at the Windjammer. I remember food from the college cafeteria more fondly than what was served at the Windjammer. After we took a bite of what we thought were fresh eggs, only to realize that we were eating powdered eggs. It was the same with mashed potatoes. It was downright repulsive. That forced us to eat at the ship's specialty restaurants for 5 out of the 7 nights. That food was also nothing to write home about, but at least was edible.
The selection of the activities was also pretty poor and mainly targeted towards the elderly (65+). We attended a few trivia sessions and one evening show and spent the rest of our time at port of call or in our room when we were trapped at sea. Unfortunately, the chilly weather did not help matters.
The room itself was just as bad. We both woke up with back aches every morning and some nights had to resort to sleep aid to fall asleep as the music from the 60s and 70s played loudly throughout the entire ship (making me think, at first, we were right above or right next to the band). The bathroom, as well as the shower stall, were tiny (and that's coming from someone who is 5'1). I tried not to move much when showering to avoid contact with the filthy curtain and our room was an upgrade!! The towels and sheets were the lowest quality possible, way past their prime. The cheapest Best Western has higher quality linens.
All in all, we thought the cruise was a waste of money and our time and has sufficiently soured our opinion of cruising that we will not be considering this option in this future.
We were very pleased with our Royal Caribbean cruise to Kotor, Montenegro, Athens, and three Greek islands. Our ship, Vision of the Seas (capacity about 2750) is about the right size for us. Food service was excellent. We ate in the dining room every evening. Staff was well organized to handle such tasks as tendering, shore excursions, embarking and leaving the ship. Wife pleased with cleanliness of ship. Entertainment a bit slack - they even had the captain singing rock songs in place of paid entertainer! Still, it is a highly-recommended adventure.
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