Verified Review | Ship: Splendour of the Seas | Sail Date: Jul 17, 2015
In all honesty, overall I had a great time on the ship. However, my friend and I paid a premium price to go on this cruise, hence I expected a premium experience. The entertainment crew, staff, housekeeping and restaurant servers were wonderful! With that said, there were some major issues that I will disclose. 1. Some of the events on the ships Compass/events schedule were cancelled, or simply did not happen, i.e. trivia night in the bar or majority rules game poolside. It's a bit disappointing to visit a venue and have no one at least let us know that that the event was cancelled. 2. The ship is very outdated, it states that the Splendour of the Seas has some fairly recent renovations. However, furniture, cabin A/C, toilet suction, Karaoke machine, overall decor of ship were either non-functioning or falling apart. Again, please know that had the service and actual crew members not have compensated with their positive energy and focus on customer satisfaction, this would have been easily a dismal trip! Lastly, in comparison to other cruise lines, the food quality was subpar at best. The best meal I had was at that specialty dining Chef's Table and it was a pretty penny for a quality meal.