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Serenade of the Seas

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Price: $     Size: L     Refurbished: 2 yrs ago    

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Great Experience

gassman1 reviewed 1 day ago

What people said about this ship:

"The food was excellent in the Windjammer buffet, Seaview Cafe and the dining room." in 58 reviews.

"...rc at either nassau or key west on our journey back to new orleans ." in 14 reviews.

"Our ports were Key West, Nassau and Coco Cay." in 13 reviews.




486 reviews from our community




gassman1
Purser

4 out of 5
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Great Experience

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Feb 21, 2015

We have been on several cruises and this one was one of the nicest.The ship was beautiful, lots of wood detail like you see on older wooden boats. The ship was one of the cleanest we have been on. The help was very friendly and always going the next mile for you. It's amazing how they go from one to the next cruise and never miss a beat. The stateroom was a balcony and was very nice. I missed having a coffee pot in the room as all of the other ships we taken had one. The departing and arrival back in port went very smoothly. They really have it down and it moves right along.The only complaint we had was the open dining rooms. The food tables are set up independently by food groups and so people were moving about like in a maze.  There was no direction so by the time you had all your choices your food was usually cold. They need better direction to move in so everyone goes the same way. We would definitly take another Royal Caribbean cruise with hopes they find a better way in the  open dining rooms.The independent dining rooms were excellant.

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2 out of 5
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Serenade of the Seas

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Feb 21, 2015

We have sailed on several different cruise lines but this was our first time on Royal Caribbean.  We were excited because we have always been under the impression that Royal Caribbean was a step above the other cruise lines.  I will list the things we were disappointed with and then list the things we liked better than the other cruise lines:

1)  Embarkation process was very disorganized and cumbersome.  Even though we arrived 4 hours early, we stood in line to check in for a long time.  When we finally made it through the metal detector, etc. we were directed to another line.  We again stood in line for a long time.  When we finally made it to the desk we presented all of our documents to the representative.  She looked over our documents and gave us a medical form to sign.  While we were signing the form (which took less than a minute), she just disappeared.  We waited for about 10 minutes and she finally returned.  We were then directed onto the ship.  When we reached the deck, we had to stand in line AGAIN to get our pictures taken.  On other cruise lines, the paperwork and pictures were all done at the desk and the process was much faster and smoother.

2)  The food was not the same standard of food as the other cruise lines.  Same menu every night with very little variation and steaks were very small and dry.  Servers spent more time hinting for tips than actually serving.

3)  We had a balcony state room.  The bathroom was uncomfortably small.  There was a lot of high wind during our cruise and the seal around the sliding glass balcony door was messed up and the wind coming through it howled all night.  We talked to our steward about it and he said he contacted maintenance.  Maintenance never showed up so we had to stuff paper napkins in the crack to stop the noise.  No lounge chairs on the balcony, just regular lawn chairs.

4)  This is childish, but we always enjoy the animals made from towels and looked forward to them each day.  On this seven day cruise, there were only two animals placed in the room for the entire cruise.

5)  If there was any late night food service we could not find it.  Very limited room service menu for breakfast and never saw another room service menu for any other meal besides breakfast.

Things we liked:

1)  Beautiful decorations.

2)  Fast debarkation

Royal Caribbean will not be our preferred cruise line for any future cruises.  They are not worth the additional money it costs to cruise with them.

 

Thanks.

 

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4 out of 5
4 star
4 star
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Serenade of the Seas

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Feb 14, 2015

We had a great time.  Ship was smaller than what we are use to. Larger ships had more to do keeping the days at sea more interesting. I don't think we would take another cruise out of New Orleans.  River very rough.  Next time will take a cruise out of Florida.  In February much warmer. Ship very clean.

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1 out of 5
1 star
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Worse Nightmare

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Feb 14, 2015

Angry

My cruise experience was awful with Royal. My family and I anticipated enjoying a family vacation but were otherwise surprised when we arrived at the port for 3:20 pm and were refused to abroad the boat.  However, we were not allowed to board the cruise liner, but my friend (Susan Mayo) and 5 other passengers were able to board.

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4 out of 5
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Great Memories taken

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Feb 14, 2015

This was my second time cruising with Royal Caribbean  and  they just do an awesome job. They're very well organized so the onboard process is quick, or room was ready,  we got our luggage within an hour of getting  on the ship. The staff are very professional  and  willing  to do anything in your favor. The ship it self was beautiful. There were  activities available for people  of every  interests. If you're someone  who can appreciate  the services and hard work of others, you will  definitely  appreciate  this itinerary.

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kerrid10
Purser

5 out of 5
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A dream boat vacation!

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Feb 14, 2015

This is my 3rd cruise on 3 different cruise lines.  There was not one thing to complain about other than Royal is leaving New Orleans :(.  The food was delicious.  I found the buffet to be very good. in fact, it was better than the fine dining area.  They had so much seating room in the buffet area, it was very nice.  usually there hasn't been room to sit on other ships. the seating was endless.The rooms were nice. They were one of the bigger rooms we stayed in.  The entertainment was really good.  It had a full schedule, never leaving you wondering what to do. 

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2 out of 5
2 star
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Skip it

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Feb 14, 2015

This was my third cruise. I have cruised with RC once, and Carnival once. RC was better than Carnival between my first two cruises (more activities, better food, great staff, etc.), but in the 5 years between my first sailing with RC to now, things have changed. I was traveling with my husband to celebrate our first wedding anniversary. He hadn't been on a cruise before, but we did a week long because I had so much faith in RC to be fun. To be honest, we spent most out time in our room, reading our books. We did this for a couple reasons: 1, the daily activities didn't appeal to a younger couple. 2, the lines for the bar were ridiculous (we had to wait in line for 5-10 min to order a drink because the ship was so crowded), and there wasn't any room to just sit peacefully by the pool or in one of the public spaces. All of the pool chairs are tied to each other and the ship (which makes sense, you don't want them sliding away while in the sea) but they were to the point you couldn't even lay the back down. You HAD to sit up. Who wants to sit up by a pool the whole time? They used to have staff walk around, to wait on you. This isn't the case anymore. The windjammer's food sucked. The main dining room's lunch and dinner was fine, but it was obvious they wanted you to spend your money on the additional restaurants and not put as much effort into the dining room. Daytime activities were Bingo & Trivia... playing this everyday for a week is too much.

Ports of call were Falmouth, Jamaica, Grand Cayman, & Cozumel. All the ports were not the best. If you wanted to do any excursion, you had to drive 30 min or so + to get anywhere.

Cruises just aren't what they once were. Next time, we're going to just book a week in a single destination at a resort. 

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5 out of 5
5 star
5 star
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Had a wonderful time!!!

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Feb 07, 2015

This was my husband and I fourth cruise, and we have never had customer service like this. The staff was polite and made you feel at home. Our dinner waiters Adrian and Raymond was a awesome team. They made every night wonderful, they were witty and funny. We went to dinner just to see them they absolutely made the cruise a great experience. The food was great, the ship was huge and kept very clean. we had a great time . If you decide to go on this boat I suggest you request Adrian and raymond for your table

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harlande
Purser

5 out of 5
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Fantastic time on Serenade of the Seas.

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Feb 07, 2015

Had a wonderful time.  The crew, the ship, and all the ports were so much fun. I felt like a Queen for a week!  Can't wait for my next cruise on Adventure of the Seas next year!  Go Serenade of the Seas....You are awesome! 

The only shortfall on this vacation was that the internet was so dammed expensive...Would have loved to have shared on Facebook and tweeted but alas, it just wasn't worth the price that we would have gotten charged.

 

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donldellis
Deck Hand

4 out of 5
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Just a Cruise

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Jan 31, 2015

This is my second time cruising my first with Carnival - I was hoping this cruise would be better than my first and it wasn't at all.  Everything was about money.  We had not planned to pay $367.00 extra for the two of us for service and servers.  What was the $1600.00 for that when we paid for the cruise?  The deck entertainment was lousy.  Hardly no one attended, the floor was always wet and slippery.  The Super Bowl Game was the worst setup I have ever seen.  What happen to the commercials?  What's Super Bowl without the commercials?  The Casino had a Super Bpwl Pool - selling blocks for $20.00 a block.  They gave you a ticket that stated Stadium Buffett and a "Speciality Drink" of your choice. When it was time to get a drink the bar in the casino had a flyer on the bar that offer a drink called  "Touchdown" which contained 3 different rums, vodka, tropical juice and 3 or 4 other ingredients in it.  I showed the bartender the ticket and said there must be a mix-up because the ticket said a choice of Speciality Drink - Who's choice?  I asked the bartender for a Apple Martini and she said she had been serving the Touchdown drink all afternoon and this was the speciality drink for the day.  I ask to speak to the bar manager and a guy came over and I showed him th ticket and he agreed with me and the wording could have been better and he told the bartender to give me the Apple Martini.  She was very rude and refused to give me the drink.  She called someone over wo had a Black and white referee shirt on and he sided with the bartender when the manager old her to give me the Martini.  Two other ladies heard the conversation and agreed that the wording was wrong on the ticket and they also didn't want that drink called Touchdown - who wants to get sick with that crap? The guy with the referee shirt told her (bartender) too give the ladies what ever speciality drink we wanted and he would pay for it himself.  We had already paid for he drink - it was included in our $20.00 ticket. Some of the dishes in the Wind-Jammer was a mystery, such as Beef Kofi?? I asked what was in it and I was told Beef and lamb.  We don't eat lamb!  We thought they were meatball - atleast they looked like meatballs.  This cruise was supposed to be special for us.  There was 6 in our group and everyone was not having a good time. Between the six of us we paid over $2000.00 extra that non of us had intended to pay.  Falmouth Jamaica was not a nice port - we didn't feel like we were in Jamaica - other in the group had bee to Jamaica and was very disappointed with that port.  The slots were tight as wax - no returns - lost lots of money.  Bingo was the pits - they sold cards for $22,00 - $32,00 and $52,00 for the machine - machine was not charged up the first day so we were sitting there with machines that were not charged.  They credited our account and we had to get the regular cards - they only played 4 games and the money didn't add up to what they paid out. Royal Caribbean you let us down..

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Popular tips for Serenade of the Seas.


get the Thermal Suite package on the first day! it averages out to about $14/day per person which is absolutely worth it. Also, we really enjoyed the Evening Stretch class provided in the gym which was free & as challenging or as relaxing as you choose to participate.

Remember it's YOUR vacation, just because the ship is at port doesn't me you HAVE TO get off the boat. Do what works for you, if your 'my time' dining doesn't work, then change it. If service is bad, SAY SOMETHING to a manager. And if someone is great, recognise them. :)

Dayhy
Purser

We did one of the spa packages and was very pleased with the quality of service and the price.

Roll Calls


Serenade of the Seas

7 Night Bahamas (New Orleans Roundtrip)

Sail Date: Mar 07, 2015

Ship Name: Serenade of the Seas


32 Ship Mate app members

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Serenade of the Seas

7 Night Bahamas (New Orleans Roundtrip)

Sail Date: Apr 04, 2015

Ship Name: Serenade of the Seas


26 Ship Mate app members

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Serenade of the Seas

7 Night Bahamas (New Orleans Roundtrip)

Sail Date: Mar 21, 2015

Ship Name: Serenade of the Seas


23 Ship Mate app members

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