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Serenade of the Seas

5 1
3.9
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Price: $     Size: L     Refurbished: 2 yrs ago    

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Once in a lifetime trip!

esockell reviewed 4 months ago

What people said about this ship:

"The food and service in the main dining room were so poor that we ate in the buffet dining after the..." in 40 reviews.

"great shipride back to new orleans and back to north alabama where we missed two snow and..." in 8 reviews.

"Only negative is the itinerary - not enough time in Key West." in 8 reviews.



Recommended Reviews


Traveled As:
Singles/Friends

Room Type:
Balcony

Experience:
7+ cruises

2 star
2 star
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Excusions from HELL

Ship: Serenade of the Seas | Sail Date: Aug 15, 2014

WE were so excited to see Venice, and check something's off our bucket list.  This ship needs major updates..with patches on carpets,paint chipping,poor sound proofing..this ship has no promenade so all evening activity is in centrism for all ship,  SAW our room attendant three times, and never called us by name,food offered does not compare with others,  having to get tickets to leave ship, our gondola ride was a joke..with the gondalier not speaking, and when giving instructions was rude and sharp with riders,,we had an excusion from Tonlon,France that the guide did not speak English very well...gave us no map or info.....left us with directions " meet me at the roundabout...this meaning a carousal ride, pointed out dental school,pharmacy school,hospital???????This was not worth value..not our best experience, and we take 1-2 cruises a year..never been this disappointed in any RC  cruise.

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RCFan
Purser

Traveled As:
Couple

Room Type:
Balcony

Experience:
7+ cruises

4 star
4 star
4 star
4 star
empty star

Great Time

Ship: Serenade of the Seas | Sail Date: Sep 17, 2014

The itinerary of this cruise was perfect for us. A pleasant surprise was the port of Dubrovnik, Croatia--this was a gorgeous place. We enjoyed all the ports and were sad we were unable to stop at Split, Croatia due to the weather. The captain determined it was too unsafe to Tender us to port and actually ended up proceeding early to our next stop of Dubrovnik. The ship and its personnel were very accommodating. There was surely plenty to do. The food was very good as usual with Royal Caribbean. One night I did order prime rib which tended to be rather fatty and should have sent it back. We have travelled on Royal Caribbean once before and we were very pleased which is why we elected to return to Royal Caribbean and are now Crown and Anchor members which is their loyalty group. We have also been on Princess which was nice, but feel Royal Caribbean is just a step above. We basically toured each port on our own, but in Venice decided to take the St. Marks/Doges Palace tour with Royal Caribbean. We felt for the $99 spent, the tour was fine, but rather rushed. One other comment I would make is about the smokiness of the casino. Think RC should make a smaller segregated area for smokers. It was bothersome. But, overall, we had an amazing time with an amazing cruise line and ship.

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Traveled As:
Singles/Friends

Room Type:
Oceanview

Experience:
2-3 cruises

3 star
3 star
3 star
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mixed review

Ship: Serenade of the Seas | Sail Date: Aug 15, 2014

Good:  Beautiful ship, outstanding staff, wonderful spa.

 

Not so good:  We were not made aware of all of the upcharges that were required once we got onboard.  Those were charges for  shuttles or buses  to every city and to the better restaurants.   We were never close to any of the cities we wanted to visit so the shuttles and buses were required at every port.  The advertisements for the ship seemed to include broadway shows, upscale restaurants, non-alcoholic drinks (cokes).  We had only cruise-employee entertainment, comedians, karyoke, and bingo (another charge).

 

I don't think I would do another cruise like this one.  I would prefer a smaller ship with more inclusions or a larger ship with more options.

 

 There were many unruly children on our cruise unsupervised by parents.  They were in the bar, the casino and generally, everywhere.

 

We expected the shops to carry merchandise that was representative of the cities we visited, souvenirs or objects from these cities.  Instead, the shops carried only ordinary merchandise that could have been purchased at any discount store in the U.S.A.  Additionally, the very small portion of the shops that were availabile for personal use was inadequate.  it was impossible to even purchase a lipstick or body lotion.

 

Generally, we did not have an opportunity to fully appreciate the cities we visited.  For example, in Venice, the excursion we took allowed 30 minutes in Murano, ten minutes of which was a demonstration of how they blew glass.  There was not enough time to look around the shop or even to try to purchase any of the glass objects.  There was more time in Burano and Torcello where there was virtually nothing to see.

 

I would have preferred more time at sea and more time in the important cities, i.e., Venice, Florence, Rome.  We had to choose between seeing historical sites and having free time to shop or dine.

 

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Traveled As:
Family w/young children

Room Type:
Oceanview

Experience:
7+ cruises

2 star
2 star
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Things keep going wrong

Ship: Serenade of the Seas | Sail Date: Oct 29, 2014

Most problems we encountered were minor but they kept on coming.  It was always a question of What was going to go wrong next.  Here is a quick list of disappointments;

Rooms too small - the smallest room I've ever seen on a cruise.

6+ hours to add Alex to our reservation Bait and switch on Florence excursion.  We chose this cruise base on certain excursions that we dropped for no apparent reason. No maps for Valencia drop off 4 blocks from town center for Valencia drop off 5 Euros cost for all bus shuttles (every other cruise the cruise line offered free shuttles.cruise line Crib too low Entire family suffered Sinus problems on board ship.  Sinuses cleared as soon as we went ashore. Generally poor, redundant food in cafeteria. 1.5 year old Liam was not permitted to Halloween party - even with mother chaperone. Failure to properly process Amy's cabin pre-paid tips

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Traveled As:
Family w/older children

Room Type:
Oceanview

Experience:
2-3 cruises

4 star
4 star
4 star
4 star
empty star

FamHoneyMoon!

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Jun 16, 2014

This was our family honeymoon - the trip we always dreamed of!  It celebrated a long awaited honeymoon, and we had the opportunity to do it as a family!  It was a dream come true for ALL of us!

The accomodations were wonderful - our cabin host, Diego, always way over the top for us!  Our room was always in excellent condition, with new towel "guests" to greet us each day.  We developed a great relationship with him, and became friends.  We plan to keep in touch even after the cruise was over.  He helped make this trip feel like "home away from home".  Dinners were excellent, and again we were gifted with the most outstanding servers we ever could have expected - Melbert and Erhan!!  They caught on to our sense of humor, and without losing their professionalism, brought our friendship to a wonderful, new level!  Every night, our family looked forward to dinner, now knowing what the "surprise" of the night would be.  We joked and teased with Melbert and Erhan each night, and they with us in return - each time, trying to surprise each other in a new and different way.  On the last night, we worked with two other tables, and all switched seats.  When they saw our plan, we had half the area laughing along with our joke!  It was wonderful!  Extra special thanks to Ms. Anna (guest relations - an exhausting job!), Mr. Anthony Fernandes (Dining Room Director - excellent job in Reflections!) and Ms. Nicole (Cruise Program Administrator - whose compassion was openly evident).  These people watched and listened to how they could improve each guest's visit, and did so in a manner that we still find incredible!!  Never once did they ever drop a smile, (well, except for Nicole, who diluted hers with tears), lost patience (yes, I think I saw Ms. Anna several times each day with a million questions - and she ALWAYS had the answer!!!), or hesitate to reach out to help us (Mr. Anthony's couldn't have been more eager to help people!), than anyone could have hoped for.

We cannot tell you how this was a dream, a wish, a gift that none of us could ever have imagined, that has left us with the most incredible feeling and memories that we will cherish for the rest of our lives.  Thank you, everyone, for a trip that exceeded ALL expectations - you have made so many dreams come true without even realizing it - just by being who you are!  Kudos!! 

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Popular Tips for Serenade of the Seas


Remember it's YOUR vacation, just because the ship is at port doesn't me you HAVE TO get off the boat. Do what works for you, if your 'my time' dining doesn't work, then change it. If service is bad, SAY SOMETHING to a manager. And if someone is great, recognise them. :)

RCFan
Purser

If you are on My Time dining and a couple who wants some privacy, ask for a table along the rail.

Don't rush to be seated for dinner - there's always enough and they serve dinners relatively close to each other, so you wouldn't have to wait long!

Roll Calls


Serenade of the Seas
19
Members on Cruise

14 Night Snowbird Migration (Quebec To Ft. Lauderdale)

Sail Date: Oct 19, 2015
Ship Name: Serenade of the Seas
19 Ship Mate app members

View Roll Call »

Serenade of the Seas
14
Members on Cruise

7 Night Bahamas (New Orleans Roundtrip)

Sail Date: Feb 21, 2015
Ship Name: Serenade of the Seas
14 Ship Mate app members

View Roll Call »

Serenade of the Seas
13
Members on Cruise

7 Night Bahamas (New Orleans Roundtrip)

Sail Date: Mar 21, 2015
Ship Name: Serenade of the Seas
13 Ship Mate app members

View Roll Call »

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