Advice

Serenade of the Seas

Price: $     Size: L     Refurbished: 3 yrs ago    


What people said about this ship:

"But it has to be our main dining room experience that set this cruise over the top." in 78 reviews.

"Sailing from New Orleans was very convenient." in 22 reviews.

"Key West and Nassau were great destinations, and the early arrival at Key West was wonderful." in 18 reviews.




650 reviews from our community




4 star
4 star
4 star
4 star
empty star
4 out of 5

Great Ports, Ship is easy to naviagate

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Jun 17, 2015

The ports were awesome.  I used an outside tour company and was very pleased with the small tours with the maximum of 12 people, rather than the large buses used by the tour company.  The ship was very easy to navigate.  In Berlin and one day in St. Petersburg the line to get back on to the ship was taking a half an hour.  

Read Full Review

Was this review helpful? 2


4 star
4 star
4 star
4 star
empty star
4 out of 5

overall stndard was lower then the other royal Carebian boats

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Jun 17, 2015

very poor communication procedures with customer service and  headquarter financial polices

department causing unnecessary stress for customers... at the end things were fine. Training the staff is poor and left to each individual to make up for corporate polices to save money on that, which is not fare to customers and employees. I felt than Wall Street is running the company and cuts were on everything including on the quality of shows, too!

Read Full Review

Was this review helpful? 1


marcira
Purser
3 star
3 star
3 star
empty star
empty star
3 out of 5

great trip but...

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Jun 06, 2015

I loved the trip, the ports were great, the ship excursions were led by great guides but the shortfalls are the following;

1-limited facilities to eat and especially likmited seating in the windjammer(buffet).  the dining room called reflections had limited hours and the small park café had little to choose from

.2-the entertainment was notably lacking in the main venue, the male leads were atrocious, and some of the shoes show a steady stream of people leaving. the entertainment in the centrum was vastly superior, especially the little 4 person ensemble.

3-staff was generally friendly and courteous, but there were some people particularly in the windjammer who looked like they were doing you a favor by clearing a table.

4- I would recommend most of the ports, but would not recommend the ship, and based on this experience I would not recommend royal carribbean.

I have sailed on 3 other cruise lines, and at this point I would go back to celebrity, they are a notch above.

Read Full Review

Was this review helpful? 2


3 star
3 star
3 star
empty star
empty star
3 out of 5

Good with one exception

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: May 30, 2015

This was our fourth cruise and our second on Royal Caribbean.  We found the ship clean and well kept.  Our room was the same.  Our room attendant, Norma, was wonderful.  The only real disappointment was the food in the Windjammer Cafe.  It was not well cooked at all.  The food in the dinning room and the specialty cafes was excellent as was the service.  We didn't understand how there could be such a difference.

We had two complete days at sea but very short stops in Stockholm and Helsinki.  Would liked to have longer shore time in both. All the port towns were amazing.

 

Read Full Review

Was this review helpful? 5


5 star
5 star
5 star
5 star
5 star
5 out of 5

Excellent experience

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: May 30, 2015

The room upkeep was excellent   The only complaint in terms of services was the my time dining  Tho we reserved a time we had to wait up to 20 or 30 minutes for the first three nights     Also we witnessed people roughly cutting in line to reboaRd the boat after excursions  In spite of  the fact people pointed this out to staff nothing was done  In my opinion these people should have been made to wait their turn  

Read Full Review

Was this review helpful? 6


3 star
3 star
3 star
empty star
empty star
3 out of 5

Our Russia Serenade of the Seas Cruise

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: May 23, 2015

The Ports of Call were excellent.  The entertainment was good.  Our Cabin Stewart and Asst. Waiter were excellent.  The rest of the activities and programs as well as the courtesy and helpfullness of the cruise staff was mediocre.  The food was about the same you would find on most other cruise ships.  Our experience at the Chops Grille (Steakhouse) was excellent.  Port terminal embarkment, and disembarkment process could use some organization.

Read Full Review

Was this review helpful? 2


JRC
Purser
4 star
4 star
4 star
4 star
empty star
4 out of 5

Cities Worth Visiting

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: May 23, 2015

The ports of call on this cruise were both exciting and very historic and we learned alot about the history (Copenhagen, Stockholm, Tallinn, St. Petersburg, and Helsinki). Food in the Dining Rooms were very good, on the buffet, the food required some more heat (luke warm to cold).  Staff is very friendly and respond well to requests.  Our room Stewart and our dining staff did an outstanding job looking after us and learning us in the short time we were together. They gave it a more personal touch. The last port was short to visit and we felt rushed to get back.....overall though....I would go again!!

Read Full Review

Was this review helpful? 1


iggan
Purser
5 star
5 star
5 star
5 star
5 star
5 out of 5

Wonderful cruise

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: May 23, 2015

Our cruise was amazing. The ship is a bit smaller and more personal. It was clean and the staff made sure all our needs were met. The shore excursions were organized and well planned. I've done 5 other cruises and this Northern European cruise on Serenade of the Seas is at the top of my list. I'd do it again. 

Read Full Review

Was this review helpful? 2


carolx2
Purser
4 star
4 star
4 star
4 star
empty star
4 out of 5

wonderful crusie and beiatiful porrts of call

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: May 23, 2015

we enjoyed all stops on this itinerary. RCCL boarding and returning was very smooth. tours booked through RCCL were very good except wished they made it easier to return to ship on our own time, and the trip to ice bar at 11:30, right in the middle of our time in port in Sweden was not good timing. food and very good, and entertainment was good.

Read Full Review

Was this review helpful? 1


s381
Purser
2 star
2 star
empty star
empty star
empty star
2 out of 5

Customer NO Service

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: May 16, 2015

I pre-ordered the drink package and My TIme Dining and both were paid for and were not available when I got on the ship.  I was also promised credits for the gratuities and those were not credited to my account.  When talking to Customer Service and others, I was treated like a liar and very unprofessional.

 

I would not cruise with RCL again.

Read Full Review

Was this review helpful? 1



1 - 10 of 650 reviews

More about Serenade of the Seas


Features and Amenities

Explore 44 features and amenities on this ship.

Explore Features and Amenities


Cabins

Serenade of the Seas has 1070 cabins and 21 categories. Explore each cabin type and read cabin reviews from the community.

Explore Cabins


Deck Plans

Explore the 13 decks including cabins and venues for each deck.

Explore Deck Plans

Popular tips for Serenade of the Seas.


get the Thermal Suite package on the first day! it averages out to about $14/day per person which is absolutely worth it. Also, we really enjoyed the Evening Stretch class provided in the gym which was free & as challenging or as relaxing as you choose to participate.

Remember it's YOUR vacation, just because the ship is at port doesn't me you HAVE TO get off the boat. Do what works for you, if your 'my time' dining doesn't work, then change it. If service is bad, SAY SOMETHING to a manager. And if someone is great, recognise them. :)

While the Ultimate Beverage package is expensive at $55/day/pp, if you like to drink, including fresh-squeezed OJ, champagne, and lattes, it is a good deal compared to the high per drink prices.

Roll Calls


Serenade of the Seas

11 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail Date: Apr 18, 2016

Ship Name: Serenade of the Seas


40 Ship Mate app members

View Roll Call

Serenade of the Seas

11 Night Southern Caribbean (Ft. Lauderdale Roundtrip)

Sail Date: Mar 28, 2016

Ship Name: Serenade of the Seas


38 Ship Mate app members

View Roll Call

Serenade of the Seas

14 Night Snowbird Migration (Quebec To Ft. Lauderdale)

Sail Date: Oct 19, 2015

Ship Name: Serenade of the Seas


37 Ship Mate app members

View Roll Call

Forum Posts






*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.