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Serenade of the Seas

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4.0
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Price: $     Size: L     Refurbished: 2 yrs ago    

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disappointment

ArtAddict reviewed 28 days ago

What people said about this ship:

"The food was great both in the dining room and at the buffet." in 39 reviews.

"We took our own luggage off the ship and were driving away from New Orleans by 8:30 in the morning." in 7 reviews.

"In all most of the staff was up to Royal carribean standards." in 8 reviews.


Recommended Reviews


Traveled As:
Family w/older children

Room Type:
Oceanview

Experience:
4-6 cruises

4 star
4 star
4 star
4 star
empty star

Once in a lifetime trip!

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Jun 16, 2014

We visited amazing ports of call.  The service on board the ship was fantastic.  We were indeed treated like royalty. I felt like the queen visiting a proud old town that pulled out there best linens that were very clean but a little tattered, I was given the best room that was very well cleaned but the paint was peeling in the bathroom and the rust was breaking through. The food was just ok but the table service was excellent.  The ship procedures for getting on off the ship were top notch.

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Traveled As:
Family w/older children

Room Type:
Balcony

Experience:
7+ cruises

2 star
2 star
empty star
empty star
empty star

disappointment

Ship: Serenade of the Seas | Sail Date: Jul 22, 2014

Having taken several RC voyages before this one was our longest and most expensive, and most disappointing. The quality of service was terrible, at most they did their jobs at the basic level and not even with a smile.  When we dined at the restaurants with a cover charge, THEN we got service. 

We stayed in a balcony room on the 8th floor, four of us.  One child was in an overhead (literally over my head) bunk.  Worst room layout EVER. Every handle on every drawer was sticky smeared with chocolate, the remote control was the same. Another child slept on the fold out sofa (twin sized).  The bed was NEVER made properly.  There was this constant pile of sheets by his pillow.  The state room attendant NEVER made the bed just tossed a duvet on it.

Mid cruise there was construction work on our balcony covering the railing with this black and yellow sticky foam caution tape.  five days later (and a lot of complaining) it was removed and the balcony repaired only to have them white paint the exterior covering the glass planels with paint splatter.  In 12 days the balcony was never cleaned, swept, glass washed, nothing.  Glasses and dishes were out there for multiple days. 

One of our excursions was cancelled, with no attempt to provide us with additional options (god forbid a discount even), when we asked for what was available nearly everything was sold out. so we got nothing and they didn't seem to mind. 

We complained about our neighbours smoking (various products) on their balcony.... FIVE times in 3 days.  The customer service offered several excuses, but in the end didn't apologise for the inconvenience, but reminded us how they were going out of there way to make sure our neighbours were abiding by the rules.  

We spend time (too much time for a holiday) discussing with the manager, the state room manager, the maintenance manager to cover all the BS that was ruining our trip, the manager did finally offer a discount on a future cruise, but when we got it in writing it was 50% LESS than what was verbally stated.  

It was eventually corrected, but that's the thing... it felt shady, no real apologies for anything no admitting of wrong doing, or poor service just here's a discount and oh by the way there's a time limit. :S

This boat is too small to hold 3000+ people from 60+ countries for this period of time.  The "shows" were cheesy at best, but at least the artists/dancer/magician/comedian didn't try to sell a cd a dozen times throughout their performance (like on other cruise lines).

 

Our first RC cruise was the greatest thing ever, it was nearly 20 years ago and we are still in contact with our table mates.  But since then... the service has just gone down the drain. 

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Traveled As:
Family w/older children

Room Type:
Oceanview

Experience:
2-3 cruises

4 star
4 star
4 star
4 star
empty star

FamHoneyMoon!

small verified icon Verified Review | Ship: Serenade of the Seas | Sail Date: Jun 16, 2014

This was our family honeymoon - the trip we always dreamed of!  It celebrated a long awaited honeymoon, and we had the opportunity to do it as a family!  It was a dream come true for ALL of us!

The accomodations were wonderful - our cabin host, Diego, always way over the top for us!  Our room was always in excellent condition, with new towel "guests" to greet us each day.  We developed a great relationship with him, and became friends.  We plan to keep in touch even after the cruise was over.  He helped make this trip feel like "home away from home".  Dinners were excellent, and again we were gifted with the most outstanding servers we ever could have expected - Melbert and Erhan!!  They caught on to our sense of humor, and without losing their professionalism, brought our friendship to a wonderful, new level!  Every night, our family looked forward to dinner, now knowing what the "surprise" of the night would be.  We joked and teased with Melbert and Erhan each night, and they with us in return - each time, trying to surprise each other in a new and different way.  On the last night, we worked with two other tables, and all switched seats.  When they saw our plan, we had half the area laughing along with our joke!  It was wonderful!  Extra special thanks to Ms. Anna (guest relations - an exhausting job!), Mr. Anthony Fernandes (Dining Room Director - excellent job in Reflections!) and Ms. Nicole (Cruise Program Administrator - whose compassion was openly evident).  These people watched and listened to how they could improve each guest's visit, and did so in a manner that we still find incredible!!  Never once did they ever drop a smile, (well, except for Nicole, who diluted hers with tears), lost patience (yes, I think I saw Ms. Anna several times each day with a million questions - and she ALWAYS had the answer!!!), or hesitate to reach out to help us (Mr. Anthony's couldn't have been more eager to help people!), than anyone could have hoped for.

We cannot tell you how this was a dream, a wish, a gift that none of us could ever have imagined, that has left us with the most incredible feeling and memories that we will cherish for the rest of our lives.  Thank you, everyone, for a trip that exceeded ALL expectations - you have made so many dreams come true without even realizing it - just by being who you are!  Kudos!! 

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Traveled As:
Couple

Room Type:
Oceanview

Experience:
7+ cruises

5 star
5 star
5 star
5 star
5 star

We loved this Cruise

Ship: Serenade of the Seas | Sail Date: Jun 04, 2014

The Serenade is a beautiful ship that is easy and nice to get around on. We really liked all of the windows. This was our first cruise with Royal and we will definitely cruise with them again.  The food variety was wonderful. We dined in the Main dining room, the Windjammer and Chops. We were able to find something we liked at every meal.  Because this was an international cruise the chefs catered to lots of different tastes and we found it interesting to try out different foods. We enjoyed the pools, mostly the adult pool. The entertainment was good, especially Toni Warne of the View.  Fantastic. We enjoyed the pool tables as well. We toured Barcelona on the bus tour from the airport and then to the ship. Well worth it.  We toured Nice and Monte Carlo on our own and realized we would have enjoyed the day in Ville Franc just as much. Easy to catch the trains there. We rode trains on our own for Pisa and Rome. Loved the Vatican museum and we were happy that we had bought the tickets online before our trip so we didn't have to wait in line. We joined the ship tour of Pompeii.  Wow it was worth the visit!  In Venice we rode the water buses all over, we bought tickets that gave unlimited access,and to Murano,rather than the ship transfer that only went to one stop for double the money. Venice was a blast and we enjoyed seeing Doge's Palace and Basillica.  We liked Ravenna a lot. A nice place to walk around and we looked at some of the mosaics.  Kotor is absolutely beautiful. We loved walking around there.  We thought we wouldn't rally like a 12 day cruise but we did and we're thankful for the last two days at sea to rest after all of the walking.  If we cruised there again we would learn to speak more French and Italian. 

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More about Serenade of the Seas


Cabins

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Deck Plans

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Dining

Explore the 16 dining options including complimentary and up charge restaurants.

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Entertainment

Explore the 44 entertainment options on this ship.

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Popular Tips for Serenade of the Seas


Remember it's YOUR vacation, just because the ship is at port doesn't me you HAVE TO get off the boat. Do what works for you, if your 'my time' dining doesn't work, then change it. If service is bad, SAY SOMETHING to a manager. And if someone is great, recognise them. :)

Don't rush to be seated for dinner - there's always enough and they serve dinners relatively close to each other, so you wouldn't have to wait long!

The Park Cafe on deck 11 became our preferred stop for breakfast or a quick snack. It is located in the Solarium, and is less busy than the Windjammer buffet. Isabel, is a gem. She also serves at Chops Grill, and we enjoyed her service immensely.



Roll Calls


Serenade of the Seas
20
Members on Cruise

14 Night Snowbird Migration (Quebec To Ft. Lauderdale)

Sail Date: Oct 19, 2015
Ship Name: Serenade of the Seas
20 Ship Mate app members

View Roll Call »

Serenade of the Seas
15
Members on Cruise

7 Night Bahamas (New Orleans Roundtrip)

Sail Date: Feb 21, 2015
Ship Name: Serenade of the Seas
15 Ship Mate app members

View Roll Call »

Serenade of the Seas
14
Members on Cruise

7 Night Bahamas (New Orleans Roundtrip)

Sail Date: Apr 04, 2015
Ship Name: Serenade of the Seas
14 Ship Mate app members

View Roll Call »



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