This was our first Royal Caribbean cruise and we loved it! The ship was clean and the food was absolutely amazing! From the buffet to the main dining room to paid specialty restaurants. Our cruise director, Topi from Finland was amazing. What a crazy cat. There was such great entertainment aboard the ship, that I didn't even get to gamble in the casino.
The only thing I didn't like was the smoking that came out of the casino while I was watching a show in Centrum.
We had an issue with our stateroom but it truly had to do with the booking through BJ's Wholesale Club rather than Royal Caribbean. I booked a room for 3 with a sofa couch and received a room with a pullman. I do feel that Royal Caribbean could have done something so my 76 year old mother didn't have to climb up the pullman but they didn't. That annoyed me some, but hopefully BJ's will make good on this.
Great cruise ports, great food, great entertainment, and amazing entertainment staff. We had the time of our lives on it. We loved it so much that I booked another cruise on Royal for next year!
I highly recommend this line and ship to everyone!
This was our first Cruise. We thoroughly enjoyed it. The staff/crew were exceptional and every one of them were experts in there job. My only disappointment is having to pay for a shuttle bus to Riga when there is no other option of taxis or walking.. I realise that the cruise ship is 15 kms from the city and a working port so pedestrusn were not allowed to walk. We are very happy with Royal Caribbean.
We were a party of 6 adults who had taken this same cruise on the Vision of the Seas 5 years ago. The ports were all still amazing, but we were disappointed in the condition of the Serenade, the over-crowded/oversold conditions, and the tired and grumpy crew. The ship was sold as having undergone a recent renovation, but we did not see it. Pool areas are unpainted and rusty. Stateroom furniture is threadbare. This particular ship was WAY oversold. We, ourselves - were offered a HUGE last-minute discount to put 4 adults in a stateroom with bunk beds (no way!). Many others took the deal, and it showed. Loud announcements were made frequently to eat and then get out of the cafe area, due to insufficient seating for the number of people onboard.. All of the staff seemed very tired. Also, this ship docked VERY far from the Riga city center (unlike the Vision 5 years ago), and we were required to pay $14 per person to get into the city and back. This was not announced until the night before we arrived, leaving no time to make other arrangements. We felt "nickeled and dimed", unlike our previous cruise. All in all, we had a great time...but this was not the "luxury vacation" that Royal promises.
Nice trip and great food. Our previous cruise was on the Allure of the Seas and the amenity difference was quite significant. It was difficult not to make comparison. The ports of call were great and I couldn't find a better way to visit the region.
The food in the dining room was consistently cold. We advised our server and the head waiter and basically nothing was done until I dropped a note off at the Customer Service desk. That evening things started to change and were fine for the rest of the cruise. I wonder what the other tables were experiencing if they did not complain????? Food presentation was not like I have experienced on other Royal Caribbean ships.
We had a great cruise on the Serenade. The cabin was comfortable and clean. The food was great and the service attentive. Had dinner at 2 of their specialty restaurants: Chops and Giovanni's. Both had excellent food, however, service at Giovanni's was lacking. The ports of call were very interesting, except for Rostock, Germany. (We did not take the option to go 6 hrs round trip to Berlin)
Our cruise to the Fjords would have been nice, provided we would have given a good cabin for the extremely high price we paid for. Our fellow cruisers received the same kind of cabin as ours for half of the price. Unfortunately, we purchased it from BJ's - a big mistake, because the cruiseline refused to deal with us directly. The ports visited were beautiful, all the crew members were helpful. The entertainment was OK, but not much of variety. I think we could have done better with other cruiseline, and definitely without BJ's as a travel agency.
The ports were great and the room was very nice. I had a lot of issues with the excursion desk and front desk and spent several hours sorting things out. The internet for the iPhone was crap mand I made them refund it, I was tired of fighting with it. They indicated it was a known issue so duh why did it not say that in the signup thing?
I liked pool and hottub hours but there was little activities set there, maybe that is normal for that location. Not as much as a Caribbean cruise.
get the Thermal Suite package on the first day! it averages out to about $14/day per person which is absolutely worth it. Also, we really enjoyed the Evening Stretch class provided in the gym which was free & as challenging or as relaxing as you choose to participate.
Remember it's YOUR vacation, just because the ship is at port doesn't me you HAVE TO get off the boat. Do what works for you, if your 'my time' dining doesn't work, then change it. If service is bad, SAY SOMETHING to a manager. And if someone is great, recognise them. :)
When picking your stateroom, make sure there are no public areas above it . Deck 10 is where most of the suites are but unfortunately Deck 11 is where the pool, Windjammer, Park Cafe, the Solarium and the Spa are located. If you are a light sleeper, you'll be able to hear all the movements at night
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