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Prinsendam

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At a Glance

5
3.9
4 star 4 star 4 star 4 star empty star
Price
$$
Range
Size
S
835 Psgrs
Refurbished
5 yrs ago
Jan 2010

17 reviews from our community




Traveled As:
Couple

Room Type:
Oceanview

Experience:
7+ cruises

7
Helpful Votes

5 star
5 star
5 star
5 star
5 star

Nice cruise

small verified icon Verified Review | Ship: Prinsendam | Sail Date: Jul 11, 2011


We enjoyed the stage shows. The dining room meals were very good. The ship internet service need improving. The stateroom was nice & the room stewards were very good. The Captian , Tim Roberts, was unusally friendly with the guest.

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Traveled As:
Singles/Friends

Room Type:
Oceanview

Experience:
2-3 cruises

3
Helpful Votes

1 star
empty star
empty star
empty star
empty star

Very poor for the money.

small verified icon Verified Review | Ship: Prinsendam | Sail Date: Dec 19, 2008


The service was very bad. The lido dining room was very dirty. Every table that I sat to eat was dirty (every day!!). No one filled water glasses or cleared tables. I had to get most of my drinks myself (including the Lido deck bar). The other restaurants had good service, but the food just average. There was poor entertainment and no music on deck. They ran out of syrup and butter on many days and ran out of the beer that I drink and had no tomato juice when I asked for a bloodymary. The coffee bar was a joke the quality and service was unbelievably poor. We were not told that the average age on this ship was about 75 to 80 years old. I'm fifty years old and was one of the youngest people aboard. Very boring cruise. Our room was good and was kept up very well. I have cruised before and been to Sandals resorts many times and this cruise on Holland America was my worst vacation. I would not recommend your cruise line.

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Traveled As:
Couple

Room Type:
Balcony

Experience:
7+ cruises

1
Helpful Vote

2 star
2 star
empty star
empty star
empty star

little disappointed, not meeting the high expectations

Ship: Prinsendam | Sail Date: Nov 26, 2013


We  have cruised with HAL before and were really appreciating this company. We were told the Prinsendam is the top of the bill, by far the most beautiful ship with the finest destinations, although you pay the highest rates compared to the other HAL ships, so we had high expectations. Unfortuately these were not met. The ship is pretty old and not meeting todays requirements. For example the airco didn't work properly during the whole cruise in quite a number of cabins and repair seemed impossible. Some nights were so hot, we couldn't sleep at all. The bathroom door made so much noise that we had to place towels in the entrance, which had a bad effect on our already malfunctioning airco and made it even hotter. The ship needs some repair and paint and also the furniture on the decks should be replaced. It is all a little outdated and not well maintained and even sometimes dirty (cockroaches on the Canelito restaurant floor, not during Amazon trip but sailing to Curacao!). The use of the public rooms was very inefficient. The Ocean bar, which is a really small bar, has a dancefloor which is far too small for a proper dance. Events planned over there were overcrowded and many people had to stand during f.i. a raffle. The pool on deck 9 is hardly used. The deck is far too hot without any proper shade. The route to this deck is not logic, since you have to walk through the gym. We really found the entertainment boring. The artists were pretty outdated and did not meet the state of the art enterainment you see on other ships. We were especially disappointed that no local artists were invited to give shows during our passage through the Amazon, as we experienced during our trips on the Pacific and Far East. The entertainment staff did hardly make an effort to make the sea days more funny. For example the actual passing of the equator (at 8.40am, so at a decent time), was not announced at all and there was no fun program about that event. I personally do not like the jumping in the spaghetti pool, but on another ship we met a 'real' Neptunus, which was really nice and easy to realize. We had an amazing cruise, sailing the Amazon but felt pretty disappointed that during the cruising no mention was made of special views or remarkable events, like a really dedicated captain would do. The daily talk was hardly understandable and far from interesting. Oke, we had an interim captain who was actually already retired, but from such an experienced man you may expect more enthusiasm. Since we sailed in really tropic temperatures the evenings were lovely sitting outside. However, there is no sitting outside as the Lido deck, the only place where you can decently sit and may expect some drinks, is closed already at 9 o'clock. Between end of dinner and closing time the ship's staff was using the hot tubs and having fun. That's oke with me, but such a valuable spot as the Lido deck can be used more properly. We think that is a missing chance.

We had the early seating and after finish of our meal there was actually nothing to do. No music, cold, empty bars. If you did not want to visit the show, there was nothing more to do. There is a cinema, however it was never intended to be one, so sitting and watching a movie is only possible on the very first rows, otherwise you will get back ache or a stiff neck and your view will be blocked by the people in front of you.

The good news: the serving staff is excellent, nice and very service minded. Especially a thumbs up for the pastry chef who made excellent dishes. We were not so enthusiastic about the main dishes, but that may be personal. We prefer small, delicte portions above big parts of meat without any vegetables.

Most destinations were interesting, unfortunately the ship gave only little information. Especially the first few harbours were not described and only information was given about the jewelry shops and nothing about its history or points of interests. Later on the information improved. Moreover the excursions were very expensive, compared to the rates you pay when you hire a personal taxi driver on the spot. Organizing it yourself may save you at least 50%.

And a final point of disappointment. We are 3-star mariners but the benefits are lousy. If we compare that to our status with Cunard, where we have real discounts (like a huge discount on internet!) we feel HAL does not really appreciate its repeating guests. Because we had some work to do, we have our own company, we bought an internet plan, which we renewed some time later. The day after our renewal it appeared you could get a special discount on renewal in the shape of free minutes. I was just too early and missed these costly minutes. Some issue another cruise company will nicely settle afterwards (as we experienced before)

Sorry about this not so favorabe review. We may continue sailing with HAL if the trip is interesting, but since this voyage we will definitely reconsider other companies.

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Traveled As:
Singles/Friends

Room Type:
Suite

Experience:
7+ cruises

0
Helpful Votes

5 star
5 star
5 star
5 star
5 star

Amsterdam roundtrip - Kiel Canal, Poland, Russia, Lithuania, Finland, Germany, Denmark and Norway

Ship: Prinsendam | Sail Date: Jun 01, 2013


Going throught the Kiel canal is a really facsinating experiance.  People come out to see the ship, flags waving, kids playing and waving and people singing.  It is so different than what you would expect.

 

All ports were very interesting.  We did miss Ystad Sweden due to weather so we ended up getting into Poland the night before scheduled.  This gave us more time to see Poland.

 

All ports and shore excursions were great. 

Cruise Photos

Lookig towards the bed, closet and bathroom. Neptune Suite room looking from balcony to inside door Bathroom in Neptune Suite room

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Traveled As:
Couple

Room Type:
Balcony

Experience:
1 cruise (first)

1
Helpful Vote

4 star
4 star
4 star
4 star
empty star

Fantastic 1st Cruise

Ship: Prinsendam | Sail Date: May 17, 2013


This was the first time cruising with Holland America and was pleased overall. The staff was extremely friendly & helpful except for the front desk...they just we're not up to par in comparison with Celebrity & Princess. We requested a refund the 2nd day abroad the ship for an unused transfer & upon disembarking, it still was not resolved!  The food could have been much better (very bland taste) and the entertainment needs improving! But, with that said, I would sail again with Holland because of their excellent itineraries!

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Traveled As:
Couple

Room Type:
Oceanview

Experience:
7+ cruises

1
Helpful Vote

2 star
2 star
empty star
empty star
empty star

Poor cruise

Ship: Prinsendam | Sail Date: Aug 01, 2012


Air conditioning malfunctioning in cabins, Java Cafe and Library; poor entertainment options; quality of food and dining room service unsatisfactory; ship was undergoing inside repairs while we were cruising (i.e. paining of cabin hall walls, restitution of carpets in the lounges, etc.); misrepreserntation of shore cruises; deficient transportation during full day cruises (no air conditioning); deficient cleaning both in cabin as well as public areas and wahsrooms.

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1 - 10 of 17 reviews

About Prinsendam

31
Inside Cabins
222
Oceanview Cabins
98
Balcony Cabins
67
Suite Cabins
3
Restaurants
2
Pools

Members loved:

Service and Staff: 83%
Food and Dining: 75%
Ship Quality: 75%

Cruiseline.com Community


4 Members have added Prinsendam to Favorites

SDIGO
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162 Members have cruised on Prinsendam

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and 152 others

Cabins of Prinsendam

Standard Interior Stateroom on Prinsendam Size:
150 sq ft.
150-269 sq ft.

Amenities:
- Two lower beds that do not convert a private bathroom with shower walk-in closet refrigerator mini-safe television telephone multichannel music and a hairdryer.

Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Some category M staterooms have bathtub and shower.
Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Some category K staterooms have bathtub and shower.
Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Some category I staterooms have bathtub and shower.

Wheel Chair Accessible Cabins:
225, and, 226, have, roll-in, shower, only.

Available On Decks:
Dolphin Deck, Promenade Deck, Lower Promenade, Upper Promenade

Large Oceanview Stateroom on Prinsendam Size:
156-205 sq ft.

Amenities:
- Two lower beds that convert to a king-sized bed a picture window private bathroom with tub and shower walk-in closet refrigerator mini-safe television telephone multichannel music and a hairdryer.

Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Some category C staterooms have shower only.
Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Some category F staterooms have porthole windows shower only and do not have a walk-in closet.
Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Some category E staterooms have shower only and some category E staterooms on the Lower Promenade Deck have obstructed views.
Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Some category D staterooms have shower only.

Wheel Chair Accessible Cabins:
420, 423, 426, and, 429, have, two, twin, beds, that, do, not, convert, have, shower, only, and, do, not, have, walk, in, closet.

Available On Decks:
Main Deck, Dolphin Deck, Upper Promenade, Lower Promenade

Vista Suite on Prinsendam Size:
221-273 sq. ft. including Balcony
221-273 sq ft. including Balcony

Amenities:
- Two lower beds that convert to a king-sized bed a private balcony sitting area with floor-to-ceiling windows private bathroom with tub and shower walk-in closet mini-bar refrigerator mini-safe DVD player television telephone multichannel music and a hairdryer.
- Two lower beds that convert to a king-sized bed a private balcony sitting area with floor-to-ceiling windows private bathroom with tub and shower closet mini-bar refrigerator mini-safe DVD player television telephone multichannel music and a hairdryer.

Please Note: Smoking is prohibited in all guest staterooms but smoking is permitted outside on balconies.
Please Note: Some category A staterooms have shower only.
Please Note: Smoking is prohibited in all guest staterooms but smoking is permitted outside on balconies.
Please Note: Smoking is prohibited in all guest staterooms but smoking is permitted outside on balconies.
Please Note: Some category AA staterooms have shower only.

Wheel Chair Accessible Cabins:
200, and, 201, have, roll-in, shower, only, and, do, not, have, the, walk-in, closet.

Available On Decks:
Upper Promenade, Promenade Deck

Signature Suite on Prinsendam Size:
365-397 sq ft. including Balcony

Amenities:
- Two lower beds that convert to a king-sized bed a private balcony floor-to-ceiling glass windows bathroom with tub and shower -- or shower only -- and two sinks walk-in closet mini-bar refrigerator DVD player television telephone and multichannel music. Enjoy additional suite amenities including a variety of firm medium and soft pillows no-host mini-bar personalized cruise stationery oversized bath towels one-touch telephone concierge service fresh flowers and complimentary DVD library.
- Two lower beds that convert to a king-sized bed a private balcony floor-to-ceiling glass windows large sitting area with sofa bed private bathroom with tub and shower -- or shower only -- and two sinks walk-in closet mini-bar refrigerator DVD player television mini-safe telephone multichannel music and a hairdryer. Enjoy additional suite amenities including a variety of firm medium and soft pillows no-host mini-bar personalized cruise stationery oversized bath towels one-touch telephone concierge service fresh flowers and complimentary DVD library.

Please Note: Smoking is prohibited in all guest staterooms but is permitted outside on balconies.

Wheel Chair Accessible Cabins:
038, and, 039, have, roll-in, shower, only.

Available On Decks:
Verandah Deck

Neptune Suite on Prinsendam Size:
522 sq. ft. including Balcony

Amenities:
- Two lower beds that convert to a king-sized bed a private balcony floor-to-ceiling glass windows large sitting area with sofa bed private bathroom with tub and shower and two sinks walk-in closet mini-bar refrigerator DVD player television mini-safe telephone multichannel music and a hairdryer. Enjoy additional suite amenities including premium duvet oversize bath towels soft cotton bathrobes and slippers complimentary laundry pressing and dry cleaning throughout the cruise corsages and boutonnieres for the first formal night hors d''oeuvres served before dinner upon request binoculars and umbrellas for use on the cruise cocktail party with ship officers priority boarding for tender ports of call priority seating and dining requests special disembarkation service exclusive daily breakfast service high tea service in suite on request a special Suite guest lunch event on cruises over 7 days in length and exclusive use of Neptune Lounge and personal concierge service.

Please Note: Smoking is prohibited in all guest staterooms but is permitted outside on balconies.

Available On Decks:
Lido Deck, Sports Deck

Large Oceanview Stateroom (Porthole Window) on Prinsendam Size:
156-205 sq ft.

Amenities:
- Two lower beds that convert to a king-sized bed a porthole window private bathroom with tub and shower walk-in closet refrigerator mini-safe television telephone multichannel music and a hairdryer.

Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Some category H staterooms have shower only.
Please Note: Smoking is prohibited in all guest staterooms.
Please Note: Some category G staterooms have shower only.

Available On Decks:
Dolphin Deck

Pinnacle Suite on Prinsendam Size:
862 sq. ft. including Balcony

Amenities:
- A private bedroom with king-sized bed that does not convert private balcony floor-to-ceiling glass windows living room with sofa bed dining area private bathroom with shower and ocean-view whirlpool tub mini-bar refrigerator DVD player television mini-safe telephone multichannel music and a hairdryer. Enjoy additional suite amenities including premium duvet oversize bath towels soft cotton bathrobes and slippers complimentary laundry pressing and dry cleaning throughout the cruise corsages and boutonnieres for the first formal night hors d''oeuvres served before dinner upon request binoculars and umbrellas for use on the cruise cocktail party with ship officers priority boarding for tender ports of call priority seating and dining requests special disembarkation service exclusive daily breakfast service high tea service in suite on request a special Suite guest lunch event on cruises over 7 days in length and exclusive use of Neptune Lounge and personal concierge service.

Please Note: Smoking is prohibited in all guest staterooms but is permitted outside on balconies.

Available On Decks:
Sports Deck

Deck Plans for Prinsendam

Prinsendam

 

Observation Deck

Get a bird's-eye view of the world from your perch high above the sea on the Observation Deck.


Bathtub & Shower
Bathtub & Shower
Shower Only
Shower Only
Triple (2 Lower Beds, 1 Sofa Bed)
Triple (2 Lower Beds, 1 Sofa Bed)
Quad
Quad
Partial Sea View
Partial Sea View
2 Lower Beds That May Convert to a Queen
2 Lower Beds That May Convert to a Queen
Stateroom have solid steel verandah railing, instead of clear view plexiglass railing.
Stateroom have solid steel verandah railing, instead of clear view plexiglass railing.
Fully Obstructed View
Fully Obstructed View
Connecting Rooms
Connecting Rooms
Wheelchair Accessible; Shower Only
Wheelchair Accessible; Shower Only
1 king sized bed that does not convert to 2 lower beds
1 king sized bed that does not convert to 2 lower beds
2 lower beds that do not convert to 1 king sized bed
2 lower beds that do not convert to 1 king sized bed
Staterooms with portholes instead of windows
Staterooms with portholes instead of windows
Observation Deck

Dining

As You Wish® Dining on Prinsendam From a festive five-course affair to a quick, casual dinner for two, As You Wish® dining lets you choose the venues and style that suit you.

Seating Times: 5:15 - 9 PM.
Dress: We suggest smart casual dress attire which includes slacks and sports shirt for men and skirt or trousers with blouse or sweater for women. On formal evenings, we suggest a suit and tie or tuxedo for men and a cocktail dress or gown for women. Swimwear and shorts are not permitted.
Costs: No cost, but specialty drinks and alcoholic beverages are at current bar menu pricing.
No reservations required.

La Fontaine Dining Room on Prinsendam Enjoy a perfect breakfast, leisurely lunch, or sumptuous five-course dinner, beautifully presented and impeccably served, in this elegant dining room featuring crisp white linens, sparking crystal, Rosenthal china and sweeping sea views.

Seating Times: Breakfast: 7 - 10 AM, Lunch: Noon - 2:30 PM, Dinner: Early: 5:45 PM & 6:15 PM, Main: 7:45 PM & 8:15 PM.
Dress: We suggest smart casual dress attire, which includes slacks and sports shirt and skirt for men or trousers with blouse or sweater for women. On formal evenings, we suggest for men a suit and tie or tuxedo and a cocktail dress or gown for women. Swimwear and shorts are not permitted.
Costs: No cost, but specialty drinks and alcoholic beverages are at current bar menu pricing.
Reservations are required.

Pinnacle Grill on Prinsendam Intimate, refined and romantic, this reservations-only restaurant features choice beef, premium seafood, an extensive wine list, and a luxurious setting.

Seating Times: Lunch: check onboard for hours of operation; Dinner: 5:30 - 9:30 PM.
Dress: We suggest formal attire, which includes suit and tie or tuxedo for men and cocktail dress or gown for women.
Costs: $25 per person charge for dinner; $10 per person charge for lunch. Specialty drinks and alcoholic beverages are at current bar menu pricing.
Reservations are required.

Enjoy the unique taste of Sirio Maccioni's legendary New York restaurant, when, once per cruise, menu offerings, wine selections, table decorations and the restaurant setting are tailored to create an authentic Le Cirque dining experience sure to impress both the eyes and palates of those lucky enough to attend. Dine on unique Le Cirque dishes such as lobster salad 'Le Cirque,' chateaubriand with horseradish flan, and the restaurant's famous creme brulee.

Seating Times: Dinner only but check onboard for hours of operation.
Dress: We suggest smart casual dress attire which includes slacks and sports shirt for men and skirt or trousers with blouse or sweater for women. On formal evenings, we suggest a suit and tie or tuxedo for men and a cocktail dress or gown for women. Swimwear and shorts are not permitted
Costs: $39 per person. Specialty drinks and alcoholic beverages are at current bar menu pricing. Prices subject to change.
Reservations are required.

Lido Restaurant on Prinsendam The Lido Restaurant offers relaxed buffet-style dining and a variety of cooked-to-order selections for breakfast and lunch, including omelets, pancakes, fresh fruits, gourmet sandwiches, sushi, pizza, and an extensive salad bar. In the evening, guests can enjoy entrees from both the Lido and the main Dining Room.

Seating Times: Open for breakfast, lunch, and dinner. Check onboard for times.
Dress: We suggest casual attire.
Costs: No cost, but specialty drinks and alcoholic beverages are at current bar menu pricing.
No reservations required.

Terrace Grill on Prinsendam Stop by this casual poolside venue for al fresco dining and a perfectly grilled burger, fresh garden wrap or grilled panini.

Seating Times: Lunch time only, times may vary by itinerary.
Dress: We suggest casual attire.
Costs: No cost, but specialty drinks and alcoholic beverages are at current bar menu pricing.
No reservations required.

Java Bar & Cafe on Prinsendam Choose from a tempting selection of specialty coffees, teas, pastries and cookies at this casual cafe.

Seating Times: Check onboard for times as they will vary per itinerary.
Dress: We recommend casual attire.
Costs: There is a nominal fee for all items at the café.
No reservations required.

Indulge in a leisurely cup of coffee and fresh pastry at The Explorations Café, powered by The New York Times. This comfortable, coffee house environment features one of the most extensive libraries at sea, a wide array of audio and video programming, internet stations, and large jigsaw puzzle tables.

Seating Times: Check onboard for times as they will vary per itinerary.
Dress: We recommend casual attire.
Costs: There is a nominal fee for all items at the café.
No reservations required.

Room Service on Prinsendam Order from an extensive menu of delicious dishes and have the food delivered to your stateroom door 24 hours a day.

Seating Times: 24 hours a day.
Dress: Always Casual.
Costs: No cost, but specialty drinks and alcoholic beverages are at current bar menu pricing.
No reservations, just a phone call away.

Entertainment

Art Gallery on Prinsendam Deck: Lido Deck
Type: Entertainment
Description: Step into the Art Gallery, lovingly tended by a knowledgeable curator, and discover pieces that flirt with your imagination.

Atrium on Prinsendam Deck: Sports Deck
Type: Other
Description: Etched fish, turtles, and dolphins climb a cylinder of Bolle glass, lit with fiber optics, seamlessly melding age-old symbolism with 21st century technology.

Atrium on Prinsendam Deck: Lido Deck
Type: Other
Description: Etched fish, turtles, and dolphins climb a cylinder of Bolle glass, lit with fiber optics, seamlessly melding age-old symbolism with 21st century technology.

Boutiques on Prinsendam Deck: Sports Deck
Type: Shop
Description: Passengers can browse the onboard boutiques for souvenirs, luxury goods, clothing, and accessories.

Explorer's Lounge on Prinsendam Deck: Sports Deck
Type: Bar
Description: A maritime mural and subdued contrasts in black and rose -- these are the essential ingredients for the understated elegance of the Explorer's Lounge. This meeting place for friends old and new offers intimate seating for small gatherings.

Golf Center on Prinsendam Deck: Upper Promenade
Type: Sports
Description:

Gymnasium on Prinsendam Deck: Observation Deck
Type: Health
Description: Exercise on the high seas in a state-of-the-art fitness center complete with machines, free weights, cardio equipment, and a personal training consultant.

Internet Center on Prinsendam Deck: Lido Deck
Type: Other
Description: Passengers can check e-mail, stay in touch with friends and relatives back home, or surf the Web at the Internet Center.

Library on Prinsendam Deck: Sports Deck
Type: Other
Description: Settle into a plush chair to revel in two of life's finest luxuries: a great book, and time to read it.

Ocean Bar on Prinsendam Deck: Lido Deck
Type: Bar
Description: Warm wood tones and maritime motifs bring seasoned seafarers to the Ocean Bar.

Queen's Lounge on Prinsendam Deck: Sports Deck
Type: Entertainment
Description: Dazzling and daring, the Queen's Lounge is the ultimate show venue with semi-circular seating and brilliant pink and blue decor.

Wajang Theater on Prinsendam Deck: Sports Deck
Type: Entertainment
Description: Create your own edible masterpiece with the hands-on help of Holland America Line's master chef.

2 Tips for Prinsendam

Older ship - classic cruise style. I love this ship although it is older it has unique features.

On any ship consider presenting the cabin steward with a small tip right at the beginning of the cruise if you desire extra consideration such as wanting more ice in your room. You will find that the steward never forgets your needs.

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