The ship is well maintained but showing it's age. The dining room was better than expected with a nice selection and tastefully prepared and presented dinners. The ports were more than we hoped for, Scotland was memorable, stark and beautiful, many castles and ruins in multiple stops, a delightful afternoon tea, Exciting Edinburgh and Dublin and a disappointing scenic railroad excursion.
I highly recommend visiting/cruising Norway, particularly the fjords, but not necessarily with Holland America. This was our 3d. cruise with HA and the service, accommodations, food and particularly the excursions were very pricey and or disappointing.
The fjords, the snow capped mountains, the frequent waterfalls are incredible and their beauty can hardly be captured with the camera - unfortunately I don't have the words to properly describe them, so you just have to see it for yourselves. The 24hr. sunlight in the arctic circle is somewhat disconcerting, but luckily it only last part of the cruise.
I prefer a larger ship but I was able to navigate around very easily . the crew and staff were excellent, always met you with a smile.If the ship were in warmer climes I would have preferred a larger pool
We enjoyed the stage shows. The dining room meals were very good. The ship internet service need improving. The stateroom was nice & the room stewards were very good. The Captian , Tim Roberts, was unusally friendly
with the guest.
The ship was nice, but old. Some of the details were not up to the level of other cruise liners I have been on. For example, the shower had a cheap soap dish that was not stable. Also, the ship was small and there was not much choice in entertainment, although the entertainment was very good. In addition, there were not many restaurant/meal options like on larger ships.
The service was very bad. The lido dining room was very dirty. Every table that I sat to eat was dirty (every day!!). No one filled water glasses or cleared tables. I had to get most of my drinks myself (including the Lido deck bar). The other restaurants had good service, but the food just average. There was poor entertainment and no music on deck. They ran out of syrup and butter on many days and ran out of the beer that I drink and had no tomato juice when I asked for a bloodymary. The coffee bar was a joke the quality and service was unbelievably poor. We were not told that the average age on this ship was about 75 to 80 years old. I'm fifty years old and was one of the youngest people aboard. Very boring cruise. Our room was good and was kept up very well. I have cruised before and been to Sandals resorts many times and this cruise on Holland America was my worst vacation. I would not recommend your cruise line.
The Prinsendam ship was wonderful. We had a window cabin for the first time and was real impressed with it. We were also impressed with how well the ship was maintained and clean. They went out of their way to ensure that we would not become ill. The food was also very good and the dinning room stewards were great. We would recommend this ship again and plan on taking another great cruise with Holland America. We have been on several other cruise liines and the Holland American has been the best. Just the right size. Not too big and not too small.
This is HAL's most popular ship, due to it's smaller more intimate spaces. A lot of the people on the ship have cruised on the Prinsendam in the past. The ship is a little tired looking but the spaces are still enjoyable.
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