I took this cruise four years ago and it was wonderful, I went in September and I wanted to see the
Whales so I booked the same cruise for May 19,2014 and I was not happy with the changes that had been made. The cruise went backward from the one before the staff was not very friendly the main dinning room let passagners come in dressed just anyway right down to sweat pants and dirty sneakers.
My cabin stewert was wonderful (Marlon Castro--Norweigen Sun) he should be given a GOLD STAR
for his "job well done".
I walked passed the Captian several times in the 7 days aboard the Sun and he never even spoke.
As for the Whale Watching it is very over rated & over priced.
This was the first cruise for my wife and I. The experinence was great from beginning to end. I was a little concerned about getting on the ship and not know ing what to expect. The process boarding took less than 45 minutes. Once we were on and saw our stateroom we were pleased at the ease of which we got adjusted to this environment. That was made even easier by our steward, Jericho, who was helpful through the entire trip. This trip was made even better by outstanding weather for all but the final day. The food was good and plentiful. We could eat when we wanted with plenty of choices.
The only downside at all was, when entiring the main buffet area, we were squirted with hand washing solutions every time, "washy washy, happy happy," got to be annoying annoying. I understand the need for sanitary conditions. With self hand wash stations every where. I think this was a little overkill. In general this was a fantastic trip and I would certainly consider it again in the future.
This was the worst cruise we had ever been on. We are gold ladatude members, so it is not the first time on NCL.
We sailed with NCL before, in fact we are latitudes gold members. It has been a couple of years ago we last sailed, in fact it was 2011. We don't know if NCL has really gone downhill or the Sun is a bad ship.
The food was terrible. The menu choices lousy. The menu was very repetitive. This was sold to me as a 14 day cruise, the menu was repeated the second week. The tolets were far and few in between. They were very small. If you could not find a handicapped it was impossible to function with a small scooter in one. For example the main dinning room had only three outside. A ladies, a men's and a handicapped. This was good compared to the other dining room. It had a men's and women's all the way on the other side of the floor.
Gangways were not suitable for scooters and wheelchair. There were a lot of high doorway thresholds.
Information was very hard to find and when found hard to understand. Signage was terrible. The crew spoke very poor English. The crew was poorly trained and did not know thier job. The exception was our cabin Stewart.
Individual entertainers were very good, production was very bad.
We need to find out somehow if this is the NCL of today or just the Sun. At this point my wife and I are taking NCL off our cruise list.
Our cruise was a combination celebration of my husband's birthday and our 38th wedding anniversary. We have sailed on Norwegian before so we knew about free style and we like the consept. The only real problem was our room. We would leave around 9am every morning with the "Please make up our room" on the door and return around 1pm to find the room was not done. The same in the evening. We eat early so we would leave at 6pm and return around 9pm and the room was either just being made up or not done at all. Dishes would sit in the hall all day. The food was of good variety and flavors. The staff was friendly and helpful. I will sail with Norwegian again and hope they improve on their room stewards situation
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