Advice

Norwegian Spirit

5 1
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Price: $     Size: M     Refurbished: 4 yrs ago    


What people said about this ship:

"Staff in the dining room seem to be polite but not as attentive as on other cruises." in 53 reviews.

"We never ate in any of the specialty restaurant s because the food in the main dining rooms was..." in 5 reviews.

"All great places to be seen, very active to go on all possible shore excursions." in 10 reviews.




1092 reviews from our community




3 out of 5
3 star
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great destinations, poorly trained staff

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Apr 05, 2015

There were many problems. Begin with staff bored, lifeless (some exceptions that we can count on our fingers). The financial service of the vessel was on the ground, they did not know how to charge our credit cards, so three times blocked the use of the card on board. Very unpleasant. Almost ruined our cruise. Very unprofessional.

Evening performances, shows, were mostly boring, without sensational elements. We went on a cruise with NCL before but this one disappointed us. And the food was dull, with the same taste and the same kind of spices , morning menu was quite poor. Lucklly there was a great diversity of fruits. If you want to see special places even under these conditions, and if you can feel good with your family (friends) anywhere, then you can go on this cruise. Otherwise I do not recommend it. Poor experience on the board of the ship..... .....

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rollinsbl
Third Mate

3 out of 5
3 star
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Good cruise, interesting itinerary

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Mar 26, 2015

Boarded ship, Spirit, in Barcelona after we had spent two days there on our own. Highly recommend at least two days to visit the city and see sights like Sagrada Familia. Use the Hop-on / Hop-off buses. There are two different companies which you can use. Both sell one or two day passes on the bus. We have stayed twice in two different hotels in Port Olympic area of Barcelona. Easy access to good restaurants and bus transportation to anywhere in the city. About 20 minutes to La Rambla on city busses. 

Spirit is the oldest Norwegian Cruise ship, built in 1998. Refurbished in 2010, but still shows some age. Had an issue with room safe and toilet vacuum flush but quick response by ship maintenance both times fixed the issues.  

Port visits were interesting. Casablanca definitely requires booking a shore excursion. Not much to do if you don't. Funchal was great and could be done on your own. Definitely ride the cable car up the hill and the toboggan down the hill. Great old town area to wander around. Tenerife is a good place to walk ashore and get a private cab / tour. For 20 Euros per person we went to the northern part of the island for some sightseeing and shopping. Prices are about half what they were in Funchal for ballcaps, beer, leather belts, etc. We spent approximately 5 hours touring in our private cab and were dropped off right in front of the ship exactly on time to board. The driver didn't even expect a tip for all he had shown us. 

Arrecife was a walking port with a central shopping pedestrian street full of stores and cafés. All had WiFi with password protection if you bought a beer, coffee, or snack. Others told us they had hired a cab to see some of the black sand beaches of the island. 

Malaga is beautiful and you could spend all day walking around the port area shopping and eating. We took a shore excursion to Grenada to see the inside of the Alhambra. We had been there before on our own 5 years earlier, but had missed being able to buy admission tickets by minutes after standing in line for over an hour.  That's why we booked the excursion to ensure we would get inside the palaces this visit. It was worth it. 

Back in Barcelona we walked off the ship and right into a pre-booked airport transfer van to the airport for a flight through Madrid to Paris. We found the van online at the Barcelona airport website. We were 10 total people and the price worked out to be 10 Euros per person. Taxis were also available for about 40 Euros per cab, but we would have had to take 4 to 5 cabs due to all the luggage and the size of the cabs. 

We really enjoy the Norwegian Freestyle cruising. Dress casually and comfortably and go to dinner when you want to at the Windows or Garden Room restaurants. We avoid Raffle Court because of the noise and chaos of cafeteria style eating. We ate most meals in Windows and the Garden room without any reservation. 

Good shows most nights. Good production singers and dancers. Also good special shows like 4ever,Cripton and Renata, etc. 

Discovered a new offer in the bars. Since we don't drink enough to make the "drink packages"worthwhile, we were typically ordering our pre-dinner cocktails in the Champagne lounge. On day three one of the waiters suggested that if we were going to always have the same drinks we should buy a bottle of whiskey that they keep for you at the bar. Saved us about 20% on drinks for the cruise. 

All told a good cruise. To be a great cruise, the ship needs another overhaul. Areas like the gym need to be updated and equipment in better working order. 

Staff are all very helpful and friendly and go out of their way to make sure you are enjoying the ship. A little tip on top of the service charge for drinks seems to go a long ways. 

We would definitely go on a fifth Norwegian Cruise if we see an itinerary we are interested in. We are planning to go to Hong Kong and SE Asia next. Unfortunately, Norwegian doesn't cruise there. 

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ualdame
Purser

3 out of 5
3 star
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Average

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Feb 24, 2015

Had a great time, but the service on the ship was horrible. They also tried to substitute wines. Would always order a specific wine and they would give us whatever they had. Caught them on several occasions....Great ports...

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3 out of 5
3 star
3 star
3 star
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Cruise

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Feb 24, 2015

The cruise itself was wonderful but I twice had to complain about the noise overhead.  Our balcony room was directly below a children's play area. The area above us was used for active running and jumping. At times the noise went on until 10:30pm. My complaints had no effect on the level of noise. Fortunately, we spent most of our time out of our room. Next time, I will be sure to ask what is located above. We have been on four cruises now and this is the first time we have experienced such noise.

Everything else was great. We had interesting tours with knowledgeable tour leaders, staff was pleasant, food was good, and we met some interesting people. 

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hansonsy
Third Mate

4 out of 5
4 star
4 star
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Norwegian Spirit Mediterranean 10 day cruise

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Dec 06, 2014

There were pros and cons to this cruise. 

Pros:

Excellent food in the cafeteria's dining room.

Freestyle cruising, which allowed for more choices on board.

Excellent friendliness and service from all of the Filipino staff, and most of the other staff; the Brits were somewhat rude, however.

There were great excursions offered on this cruise.

Embarkation and debarkation were very simple and easy.

Jefferson was a particularly talented and very nice musical artist on board, and made for some of the best entertainment option available.

The cruise ship allowed guests to bring in a bottle of wine free of charge, which was an exceptional perk.

Cons:

The stateroom was exceptionally cramped and not adequate for 4 persons.  This, in spite of booking and paying for a larger "family" room.  Which I do not believe we received.  The upper bunkbed was dangerous as it tilted towards the floor, and the exit door and way to washroom were blocked by placing the cot for the 4th person across the entire tiny cabin, making a hazard for anyone getting up in the night.  I have never been in such a tiny room before.

There was extremely limited selection on the TV channel for English speaking guests, and only 1-2 movies were offered in the theater the entire 10 day cruise.

The food was not of very good quality in the more formal dining rooms.  I am not talking about the specialty restaurants, I am talking about the formal dining options offered to all guests. Here, the food was a real disappointment, although the atmosphere and ambiance in the formal dining rooms was excellent!  So that means you could choose to eat good food in a noisy, crowded cafeteria, or choose to dine in a wonderful atmosphere with poor quality food in the Windows or Garden dining rooms. The cafeteria provided excellent and tasty meals, but it was often so crowded it was hard to find a seat.

It was tough to get a plumber to respond to our room.

Room service from the cafeteria was generally very prompt and excellent (all except once).

The pros overall outweighed the cons.  I would definitely recommend this cruise to others, but would suggest bringing on board your own movies and entertainment, as your choices in this arena will be very limited.  I would also advise to definitely NOT book a room for 4 persons on this ship.  You will spend a miserable vacation in your cabin.  Book 2 rooms instead if you have 4 people traveling.  All of the service staff are exceptionally nice, making for a very enjoyable interaction with your servers, but some of the staff with higher pay grades are much less friendly.  Its generally easy enough to avoid these people.  I would go on the same cruiselines again because I enjoyed it so much, and now that I know what to expect and plan for, I could make the next cruise even better.  Happy

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2 out of 5
2 star
2 star
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NORWEIGAN SPIRIT CRUISE REACTIONS

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Nov 14, 2014

THE CREW MEMBERS WERE MOSTLY RUDE AND UNINFORMATIVE.  I HAVE CRUISE ON MANY SHIPS, MANY TIMES AND THIS IS THE FIRST TIME I HAVE EXPERIENCED RUDENESS FROM MORE THAN 3/4 OF THE CREW MEMBERS.  I WAS TOLD FROM A FELLOW GUEST THAT THIS PARTICULAR WAS GOING INTO DRY DOCK.  WE GUESSED THAT THE CREW WAS ON THIS PARTICULAR SHIP FOR TRAINING SINCE IT WAS GOING IN FOR REFURBUSING. THE FOOD IN THE RUFFLES WAS RATED, BY ME, AS MEDICORE AND LIMITED.  EVEN THE ICE CREAM, EXCEPT SOFT SERVE, HAD THREE FLAVORS, ORANGE, STRAWBERRY, CHOCALATE, AND COULD EVEN B BOUGHT ANYWHERE ON SHIP.  THE RESTURANT FOOD HAD TO BE SENT BACK ON NUMEROUS OCASSIONS AS UNEATABLE.  THE CHICKEN AND ROAST COULD NOT BE CUT WITH ANY KNIVE AVAILABLE.  THE SPECIALITY RESTURANTS WERE GOOD ESPECIALLY THE FRENCH RESTURANT, THAT WAS ABOVE EXPECTATIONS. I DID ASK ONE CREW MEMBER IF HE WOULD STOP TREATING GUEST AS THEY WERE CATTLE, AND HIS REPLY WAS, HOW SHOULD I TREAT THEM ? HE WAS DIRECTING GUESTS TO THE TOUR AREA. I DID BOOK SEVERAL TOURS AND THE ONE FOR ST. TROPEZ WAS THE ABSOUTELY WORSE.  IT WAS A SLIGHT RAIN WHEN WE LEFT THE SHIP, AND THE TOUR GUIDE STATED WE WOULD ADJUST ACCORDING TO THE WEATHER.  WE TRAVELED TO ST.TROPEZ ON A BUS THROUGH THE HIGH MOUNTAINS, SCARY WITH THE RAIN AND SOME AREAS OF THE HIGHWAY WITH NO SIDE RAILS, HOWEVER WHEN WE GOT TO ST. TROPEZ , THE RAIN WAS HEAVIER.  THE GUIDE  WAS GOING TO TAKE US TO THE BATHROOM AND THEN DECIDE WHAT TO DO.  WE WALKED APX 6 BLOCKS IN THE INCREASING RAIN TO THE BATHROOMS, THEN LIGHTING, THUNDER AND POURING RAIN, THE SHOPKEEPERS CLOSED THEIR DOORS, PROBABLY FOR TWO REASONS, RAIN, LACK OF CUSTOMERS, WE WERE THE ONLY IDIOTS ON THE STREETS AND TO AVOID DRIPPING PEOPLE IN THEIR STORES.  THE GUIDE SAID WE COLD RETURN TO THE BUS, SOME STOOD IN WOORWAYS TRYING TO AVOID AS MUCH RAIN AS POSSIBLE AND SOME RETURNED TO WHERE THE BUS HAS DROPPED US OFF. NO BUS AND NO SHELTER FROM THE RAIN.  AS THE RAIN SLACKEN UP A BIT WE WENT BACK TO WHERE WE LAST SAW THE TOUR GUIDE. WHEN WE FOUND HER IN A SHELTERED AREA, SHE IMPLIED THAT MY AGE IS WHY WE WERE UPSET AND WE SHOULD HAVE SEEKED SHELTER. OF COURSE, NOT KNOWING THE AREA AND POURING RAIN HINDERED. SHE CALLED FOR THE BUS TO COME BACK AND PICK US UP AFTER MORE THAN AN HOUR .  AGAIN SHE GUIDED US TO SOME APTS THAT WHERE NOTHING OF SPLENDOR THAT SOMEONE HAD BUITL AROUND A BODY OF WATER AND CALLED A RESORT.  STILL RAINING.  THOSE WITH HALF OF MINE LEFT STAYED ON THE BUS AND WAS ABLE TO INDICATE TO THE DRIVER TO TURN ON THE HEAT SO WE COULD DRY OUT.  HE DID NOT UNDERSTAND ANY OF THE LANGUAGES SPOKEN TO HIM, EVEN THE TOUR GUIDES' BACK THROUGH THE FOREST FOR AN HOUR AND A HALF , TREES,TREES, TO THE SHIP.  NOT AN APOLOGY OR ANYTHING.  THE CABIN STEWART WAS VERY GOOD AND ONE BAR TENDER NAMED JOHAN IN THE BLUE LAGOON WAS OUTSTANDING.  OTHER THAN THAT, CREW SERVICE WAS VERY BAD.  THE WAITERS IN THE FRENCH RESTURANT WERE SUPERB AND THE STEAK HOUSE WAITERS WERE OK. ATHE MOST FRIENDLY CREW MEMBERS WERE THE ONES OUTSIDE THE RUFFLES ADMINISTERING THE GEL FOR HANDS.

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2 out of 5
2 star
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Food was lacking

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Nov 14, 2014

The ship was nice but the food was the worst I have  had in my seven cruises.The desserts looked good but had no flavor.  Chocolate treats almost never had any chocolate flavor. The main dinning rooms and buffet were always a disappointment.  Items were often over cooked and just lacked flavor. One  morning I had Eggs Benedict in the main dinning room.  The English muffin was so hard, I could not cut it with my knife.  The crew was nice ,and the entertainment was good, but the food was very lacking

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3 out of 5
3 star
3 star
3 star
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Norwegian cruise was lacking

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Nov 14, 2014

There was a lot about this cruise to recommend it. Primarily from a customer service point. As this was a birthday cruise for myself the hotel director Tony found out about it and went out of his way to make it special. He understood customer service and managed his employees with a graceful touch. Unfortunately the food on this cruise is terrible. I am someone who does not generally care about the food and I found it severly lacking. As someone with Celiac disease I found my options non existent. The staff was very poorly educated about how to handle this and they were not willing to special order anything. I had to preorder my meals in the dining room the day before. As I am on vacation I do not want a schedule of any kind.  The entertainment was definitely geared towards an older crowd. There was not that much to do especially on sea days.  There was a new bartender, Johann who was excellent. He went far beyond in his quest for customer service. He cultivated a strong following but apparently this was a problem with the existing staff and then they made it the customer problem by not waiting on you. Extremely unprofessional. The itinerary was good but everyone was surprised with an extra sea day right at the beginning. We left port in Venice at 1:00 am and it showed that day and the next one a sea day. Somehow everyone didn't know we left port at 1:00 am and were at sea 2 more full days.this was key as well because it put us in Rome on a Sunday, which means a lot of the Vatican, etc... Is closed.  I have done several cruises with Royal Carribean and feel they do a better job in the same area. If not for Tony and Johann's excellent customer service I would be left with an overall bad review

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5 out of 5
5 star
5 star
5 star
5 star
5 star

Great Itenerary!!

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Nov 14, 2014

Great schedule, best cruise for the price! Room was great, food in dining room great, but buffet was same old same old almost everyday!! Not a great variety, except breakfast was great. Served grits every morning. Ship was nice, just the right size!!

 

 

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georgialake
Third Mate

5 out of 5
5 star
5 star
5 star
5 star
5 star

highly recommend this cruise

small verified icon Verified Review | Ship: Norwegian Spirit | Sail Date: Nov 14, 2014

My sister and I had a marvelous time on Norwegian Spirit in November 2014.  Loved the more casual environment.  All aspects of the ship's crew was efficient.  Loved the entertainment - Gio and Roberto were wonderful as well as their whole crew and provided top notch entertainment - did not ever want to miss a show or other performances throughout the ship.  Our room Steward, Darius encouraged us every day to have a good time and he would take care of any of our needs - like our broken luggage!!!!  Never lacked for good food. Arrival and departure were handled efficiently.  All members of the ship's crew we dealt with were super friendly and remembered you from day to day.  I cannot say enough good things about the Norwegian Spirit experience.  Thank you

One complaint - all my clothes shrunk - must have been the air or maybe the water!!!!!!!Big Smile

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1 - 10 of 1092 reviews

More about Norwegian Spirit


Features and Amenities

Explore 37 features and amenities on this ship.

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Cabins

Norwegian Spirit has 1009 cabins and 27 categories. Explore each cabin type and read cabin reviews from the community.

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Deck Plans

Explore the 10 decks including cabins and venues for each deck.

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Popular tips for Norwegian Spirit.


KirkG
Second Mate

Hit the Windows restaurant right when they open at 5:30pm and you can get a seat right by the windows.

Try to get a window in Windows dining room. Cabins are small, a balcony is a must. I always tip cabin steward on the very first day; results are amazing. Ask to share table with others; you are bound to meet at least 2 interesting passengers. Don't purchase pictures from Photo Gallery until last day

Rustysilver8
Third Mate

Check out Champagne Charlie's

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