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Norwegian Jewel

5 1
3.6
4 star 4 star 4 star 4 half star empty star

Price: $     Size: L     Refurbished: 4 yrs ago    

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What people said about this ship:

"The main dining rooms were crowded with long lines even at the buffet." in 32 reviews.

"The food was excellent in the specialty restaurants." in 11 reviews.

"the garden cafe where the buffets are held, feels like a high school a..." in 24 reviews.


Recommended Reviews


jharr465
Third Mate

Traveled As:
Couple

Room Type:
Balcony

Experience:
2-3 cruises

5 star
5 star
5 star
5 star
5 star

Cruise Like a Norwegian - In Style!

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 12, 2014

This was our second cruise and the first time with Norwegian.  We had always wanted to see some of Alaska and we were hoping this would be the cruise of a lifetime for us.  I am 68 and retired and my wife is 56 and a teacher.  We had to fly from Florida to Seattle to make the cruise, so it was a big trip for us.  We spent the extra money and booked a Balcony Stateroom.  It was worth it.  The room was surprisingly spacious for the two of us and offerred private viewing of some of the cruise and made the room seem open and bright.  The boarding process was very orderly and painless in Seattle and the personnel were friendly and helpful.  The ship was absolutely beautiful! The decor colors were red mahogany and a dark blue and purple.  It was in top condition down to every detail.  The facilities were clean and bright and we were just amazed at the venues for the different activities.  The ship was much better appointed than the Carnival ship we traveled on before.  The food was plentiful and varied.  There was a selection of buffets that carried a choice of hamburgers, hot dogs, fruit, several main dishes, hot and cold drinks, salads, breads, desserts and ice cream.  There was always somewhere open to eat.  For a slight cover charge there were upscale restaurants available for a more luxurious dining experience.  Everywhere we ate the food was good, fresh and hot.  The excursions we chose were excellent.  We enjoyed the ability to pre-purchase the excursions on the web before sailing.  The excursions were also rated by physical effort required to enjoy them.  This allowed us to select excursions suited to our energy levels.  All in all, we enjoyed this cruise and would recommend Norwegian for your

Alaska cruise.

Cruise Photos

Creek Street, Ketchikan Pier at Ketchikan Glacier

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Was this review helpful? 11


arbarrett4
Third Mate

Traveled As:
Family w/older children

Room Type:
Inside

Experience:
4-6 cruises

2 star
2 star
empty star
empty star
empty star

Poor Experience

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jun 21, 2014

Stateroom wasn't setup for the required amount of people as stated. Family of 4. Guest Services treated me like it was my fault. They offered me a second room but would charge me more, even though this room stated a family size and beds for everyone. After 6 hours on board they finally came to the room to see the setup. Apologized and gave chocolate strawberries and bottle of wine for the mistake. But the second room was on another floor and completely other side. Wanted to split up family one child and adult per each room. A joke. After 3 nights of no sleep miserable with sleeping arrangements and hitting leg against table and wall due to pushing bed against wall and putting up the popup bed next to bed it was wall to wall bed and bunk right over top and table on side blocking u front getting up properly. Or popup blocking bathroom and door for emergencies or fire hazard was what they had for our room. Head manager suggested putting child on floor. Why did I have to pay for a child to sleep on floor or sleep with us all week in my bed!  Stated in was full and nothing they can do. But later that night on 4th night was offered a room big enough for a family of 4. They said they had nothing for us. Amazing they did have another room but wouldn't offer it until I asked for dept head of hotel and wanted a meeting with him. He was busy and never spoke to him but was given he would call you after 4pm. I was offered this vacant room by a letter delievered to my room. Had to move all my stuff half way through the cruise and miss out on activites and sight seeing due to constantly running back and forth to guest services desk and room change.  It was suppose to be relaxing and enjoyable. It wasn't. I was stressed, miserable, gratituded too death and always told one thing and speak to someone else and they give you a different answer. Food Service was great first 3 days but then the staff gets moody and they cut off you getting it anytime. And fighting lines to buffet or specials they have for the day or if it rains no seating at all if you go at 9am. Service was terrible last 2 days of trip because they know it's almost over pleasing you and they lack friendliness and treat you like they are miserable. No smiles or greetings. I have been on several cruises and this was the worse one. Never again will I book a NCL. 

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Was this review helpful? 10


CruiselineQ
Cruise Director

Traveled As:
Family w/young children

Room Type:
Oceanview

Experience:
7+ cruises

4 star
4 star
4 star
4 star
empty star

Amazing Family Vacation, Service was Stellar

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jun 21, 2014

We were a family of 16 that took this cruise to Alaska - ranging in age from 2 till 80 years old. For many in the group, it was their first cruise. I have to say, It was one of the best vacations we've ever taken. Alaska, of course, is gorgeous (1st time visit for all of us) and is a definite bucket list item.

What we didn't expect was the impressive service from Norwegian. One of the kids (2 years old) in our family has severe allergies. Every day a Norwegian server (Michelle) would find us and ask what she would like to eat and how it should be prepared. E.g. butter nut squash, steamed, no oil. And like clockwork, the food show up at the meal time...even if we were dining at a specialty restaurant. Michelle would also take her order for breakfast the next day and show up at the Garden buffet. Our cabin steward was also great. We had a light bulb out and reported it to him. It was fixed in an hour, plus someone in guest services followed up with a phone call.

Other highlights of the trip included:

- Going through Tracy Arm Fjord and seeing Sawyer Glacier (captain did a nice job of getting us close and spinning the ship around)

- Dining at the specialty restuarants - food was excellent, on par with great restaurants on land. I highly recommend Le Bistro (had 2 orders of escargot!), Moderno and Teppanyaki. I would pass on Chin Chin.

- Karaoke!

- Watching world cup soccer at O'Sheehan's on the big screen. Was pretty happy that they had every game on!

What could be better? The glass in our cabin (8572) was frosted. There is no light in. We knew going in it would be 'obstructed', but didn't realize it is completely frosted. The main dining room dinners were average. Great service (one of the waiters serenaded us!), but food was about average. 

Overall, it was a bucket list vacation we are going to remember for a long time. Big Smile

Cruise Photos

Victoria, BC Garden cafe - spent way too much time here

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dlford58
Third Mate

Traveled As:
Singles/Friends

Room Type:
Inside

Experience:
2-3 cruises

5 star
5 star
5 star
5 star
5 star

Great experience

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jun 28, 2014

Loved the freestyle cruising. We could eat where we wanted, when we wanted. Great entertainment. The crew was upbeat and entertaining. The waters were rough until we got in the channel on the way up and a little on the way back. The ports were great. The flowers in Victoria are beautiful. The crew makes you feel like family. It is a cruise everyone should experience. I have cruised before on a different cruise line and I really liked the way Norwegian does the debarking. It was very easy and quick.

Cruise Photos

Victoria Monkey. There is a different animal every night made from towels left in the roo Tsars Palace Restaurant

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Was this review helpful? 5


Traveled As:
Couple

Room Type:
Inside

Experience:
7+ cruises

4 star
4 star
4 star
4 star
empty star

the norwegian jewel Alaska cruise

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 12, 2014

This is the first time we ever cruised with Norwegian but it will not be our last. From the moment we boarded (quickly) and got to our cabin it was a pleasure. We have cruised to Alaska before with another line and it just seemed to be filled with old people. It was so nice to see a multi generational group of people.  Everyone was represented, old and young. Our cabin was a great size for an inside cabin. The bathroom had a nice size shower and ample storage. We ate in the main dining room every meal and really enjoyed the free style cruising. We never had to wait for a table and most times we had a window table. The food was excellent, the service amazing and the atmosphere was exceptional. Ther was more than enough to do shows, games, poolside, spa, library, clubs casino etc or just laying around relaxing. The ports were fine , since we had been there before we didnt do very many of the excursions except for Victoria. When the ship is in port its great you have the whole ship to yourself. The glacier was a diappointment as we had seen a much larger glacier but it wasnt terrible. All in all we would do this again and we would go on Norwegian. 

 

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More about Norwegian Jewel


Cabins

Norwegian Jewel has 1188 cabins and 41 categories. Explore each cabin type and read cabin reviews from the community.

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Deck Plans

Explore the 12 decks including cabins and venues for each deck.

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Dining

Explore the 18 dining options including complimentary and up charge restaurants.

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Entertainment

Explore the 33 entertainment options on this ship.

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Popular Tips for Norwegian Jewel


CruiselineQ
Cruise Director

If no tables at the garden cafe, walk to the Aft of deck 12 and take your food into Cucina. Was empty for the most part!

cchawner
Third Mate

On Norwegian I would always get premier dining package, well worth the value for the options that you have. Since we had great shore excursions didn't really use balcony much since we were off of the ship.

FrankVaughan
Third Mate

Don't bother bringing a laptop unless you plan to use it in your room. WiFi is very expensive.

Roll Calls


Norwegian Jewel
14
Members on Cruise

7 Night Western Caribbean (Houston Roundtrip)

Sail Date: Dec 06, 2014
Ship Name: Norwegian Jewel
14 Ship Mate app members

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Norwegian Jewel
14
Members on Cruise

7 Night Western Caribbean (Houston Roundtrip)

Sail Date: Nov 01, 2014
Ship Name: Norwegian Jewel
14 Ship Mate app members

View Roll Call »

Norwegian Jewel
11
Members on Cruise

7 Night Western Caribbean (Houston Roundtrip)

Sail Date: Nov 22, 2014
Ship Name: Norwegian Jewel
11 Ship Mate app members

View Roll Call »



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