Norwegian Jewel

3.6 out of 5
Price: $ $ $ $     Size: L     Refurbished: 7 yrs ago    
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About Norwegian Jewel

Norwegian Jewel is a large ship, carrying 2376 passengers and 1089 crew, and sails from Sydney, Australia and Vancouver (Canada Place), British Columbia.

Learn more about Norwegian Jewel

Recent Review

drjlcox says ...

Jackie's Review of the Alaska Sawyer Glacier 7-Night Cruise

I loved everything about this cruise.  I had some reservations since I prefer the sun... Read more
Read 1909 Norwegian Jewel reviews


Contributor Level: Deck Hand
5 out of 5

Beautiful!

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Sail Date: / Traveled As: Couple

I have sailed with Norwegian before and was just as happy this time as last. I love the laid-back atmosphere and the chance to do whatever I want with the freestyle cruising. 

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Contributor Level: Deck Hand
4 out of 5

Overall, a great trip

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Sail Date: / Traveled As: Singles/Friends

Overall, I enjoyed my 7-day cruise on the Norwegian Jewel.  I’ve cruised many times before on at least three other cruise lines.  For the most part, this was comparable to the others.  The ship was beautiful and clean, the staff was friendly, knowledgeable, and helpful.  The Jewel is one of the smaller ships in the fleet and I find that I enjoy them more than the larger ones.  On the smaller ships the crew is more cohesive and personable.  And you see them more often so they learn your names and they almost become friends. Larger ships are more impersonal.

 

The activities and entertainment was wonderful.  Our favorite band was The Temperature.  Loved the White Hot Party.  Went to a couple of shows.  They were good but similar in that the company seemed to made up of singers, a few dancers, and some awesome acrobats.  All in all they were enjoyable even though I saw some of the same acrobatic tricks twice.  They were just as thrilling the second time.

 

One place Norwegian needs help is with technology.  I found their website difficult to navigate and not as informative as it could have been.  The itinerary was incomplete.  Online, the departure time on one of the days was missing and I booked a tour through an outside company that I thought would fit the schedule.  Once on the ship, I learned that the ship was departing before my tour ended.  I had to frantically call the tour company to re-schedule, paying over $100 for a ship-to-shore phone call.  Another problem was the Norwegian app.  I was so excited to have the ship’s activity schedule at my fingertips.  But after the 2nd day, I didn’t use it because it had errors and missing information.  The hardcopy schedule delivered to my room every night was more accurate.  The online schedule should have been the most accurate because it can be updated at any time.  Seemed as though no one was doing that, so it was very static and unreliable.  That was a missed opportunity.

 

The food was OK; I’ve had better on cruise ships.  I like the “freestyle dining” on Norwegian so you’re not assigned to a dining room and a table.  Occasionally there would be a dish or a dessert that was wonderful.  But overall I’d give the food a 6.  Only went to one specialty restaurant—the Brazilian one (name escapes me).  The food there was excellent!!!

 

If the price is right, I would take another Norwegian cruise.

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Contributor Level: Purser
4 out of 5

First time Cruise

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Sail Date: / Traveled As: Couple

Our dining room experience in the Azura Restaurant and Tsar's Palace were both excellent.  The food was gourmet, delicious, and excellent service.  The food in the Garden Café was certainly a world-wide variety and the buffet should have appealed to the passengers of every nation.  The staff went out of their way to provide  friendly and gracious service.

Our stateroom was clean and our steward was friendly and very anxious to be helpful.

 

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Contributor Level: Purser
4 out of 5

Great crew

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Sail Date: / Traveled As: Couple

The crew on the ship are fantastic! They are super friendly and helpful. They'll always take a moment to stop and speak with you, even if just to ask you about your day. And that's how the whole staff acts from the chefs to the stateroom maintenance to the spa workers.  They're all really friendly. 

 

There are a few things that Norwegian could do a little better at. The food at the regular dining areas were just ok. The food at the specially restaurants was really amazing. I would have also appreciated some better entertainment geared towards my age group. There were only 2 movie channels and a couple movie nights. The channels often re-aired some of the same movies multiple times. Charging less for the activities they do have would also be beneficial. 

 

Overall the trip was great. The locations and shore excursions were lots of fun and there were a lot of options. I saw everything I wanted to see and more onboard and onshore. I would highly recommend this cruise to others. 

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Contributor Level: Purser
5 out of 5

Fabulous Alaska Sawyer Glacier (Seattle Roundtrip)

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Sail Date: / Traveled As: Couple

Loved this cruise on the Norwegian Jewel.  The best excursion by far was the Whale watching and Mendenhall Glacier.  We saw several Humpbacks and saw one breach 4 times!  We also enjoyed the train ride in Skagway and walking around there and in Ketchikan.  

 

We loved the Jewel and had would recommend a starboard balcony cabin to catch all of the beautiful scenery and many photo ops. The staff on the Jewel were friendly and helpful.  Choice of eating venues and quality of food was excellent compared to other cruise lines we've been on.  

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Contributor Level: Deck Hand
3 out of 5

Slightly Tarnished Jewel

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Sail Date: / Traveled As: Family (older children)

The Jewel is dated and needs refurbishing.  Cabin was cramped for two adults and a teenager.  I had better food on another cruise line.  To a person, however, the crew was helpful, friendly and professional.  Our steward was outstanding!  The entertainment was superb!  Some of the excursions were overpriced for what you get, but fun nonetheless.  Weather was cooperative, so the scenery was beautiful!!  Brand new Cruise Director did a phenomenal job! 

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Contributor Level: Purser
5 out of 5

Great Vacation

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Sail Date: / Traveled As: Couple

This was a great cruise, I would highly recommend it (on any cruise line) it is one of those things you just have to experience it fully appreciate it.

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Was this review helpful? 3
Contributor Level: Purser
5 out of 5

Excellent Experience

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Sail Date: / Traveled As: Family (older children)

This was our very first cruise and we thoroughly enjoyed it.  Everything went like clockwork from getting checked in and on-board to disembarking at the end of our cruise.  We especially enjoyed our waiter in Tsar's Palace, Raja, who was very personable and always trying to make dinner fun.  He remembered us from day one, and we began asking to be seated in his area. Mark was our steward, and he was always helpful and available.  He too remembered our names from day 1.  Our room was always clean, and we especially looked forward to the towel animals each evening.  The shows in the Stardust Theater were fabulous!  We enjoyed the Band on the Run performances, Tina Turner tribute, the Acrobatics, and the magician very much.  The Norwegian booking agents were extremely helpful in getting us a fantastic cabin.  We truly appreciated their help.  We will likely book our next cruise on Norwegian and will recommend them to friends. Thank you for a fantastic experience.

 

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Was this review helpful? 8
Contributor Level: Purser
3 out of 5

Overal experience was ok, but could have been great!

Verified Review
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Sail Date: / Traveled As: Family (older children)

Overall experience was good, after all, we were on vacation and in Alaska!.  However, this ships staff was somewhat lacking on warmth and customer service. They seemed bored & preoccupied. Unlike my experience with other ships, I was quite disappointed with the customer service. I am an NCL cruiser and fan.  The food in the main dinning room was just ok, nothing special.  Drinks were a crap shoot [watered down drinks/ill prepared, etc]  Breakfast was a war zone; too many people at once, very few tables available for breakfast in the Garden Cafe.  If you want true vacation quality; The specialty dinning food, drink & service were exceptional.  The moral of the story, if you want quality, you gotta be wiling to pay for it.  Stick to the specialty restaurants and you'll be just fine. This cruise is for a much older crowd.

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Cruises and Itineraries

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Explore Cabins

Norwegian Jewel has 1188 cabins and 41 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 141 sq. ft.
Avg. Cost: $98 per night

Avg. Size: 158 sq. ft.
Avg. Cost: $132 per night

Avg. Size: 205 sq. ft.
Avg. Cost: $189 per night

Avg. Size: 970 sq. ft.
Avg. Cost: $248 per night

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Deck Plans

Explore the layout of all 12 decks on
Norwegian Jewel.

DECK 12

Deck 12 features Bora Bora Health Spa & Beauty Salon, Body Waves Fitness Center, Sapphire Pools, the kids' pool, Topsiders Bar, The Grill, Splashdown Kids'...

Explore DECK 12

DECK 6

Deck 6 features Stardust Theatre (mid level), Jewel Club Casino, Le Bistro French Restaurant, Corona Cigar Club, Magnum's Champagne & Wine Bar, Shakers...

Explore DECK 6

DECK 7

Deck 7 features Stardust Theatre (upper level), FYZZ Lounge & Bar, Chin Chin Asian Restaurant, Java Cafe, Crystal Atrium, art and photo galleries, Galleria...

Explore DECK 7

DECK 13

Deck 13 features Spinnaker Lounge, Sky High Bar, Cagney's Steakhouse, Star Bar, the jogging track, and the sports deck.

Explore DECK 13
CruiselineQ
Contributor Level: Cruise Director

If no tables at the garden cafe, walk to the Aft of deck 12 and take your food into Cucina. Was empty for the most part!

clarkalley
Contributor Level: Purser

You will like the fact the Jewel staff doesn't hound you for pictures like other cruise lines.

cduffyiii
Contributor Level: Purser

The 2 person musical duo "Cover Story" was very entertaining. The female vocalist was very good; the male musician played both piano and guitar. They did popular songs. Our 4 year old granddaughter danced to every number, to the amusement of the audience.

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10 Night Australia (Sydney Roundtrip)
10 Night Hawaii Southbound (Vancouver To Honolulu)

$

Price

L

Size

Aug 2005

Built

7 yrs ago

Refurbished

2376

Total Passengers

2.18

Crew to Passenger Ratio

12

Number of Decks

1188

Total Cabins

41

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