Norwegian Jewel

3.6 out of 5
Price: $ $ $ $     Size: L     Refurbished: 7 yrs ago    
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About Norwegian Jewel

Norwegian Jewel is a large ship, carrying 2376 passengers and 1089 crew, and sails from Sydney, Australia and Vancouver (Canada Place), British Columbia.

Learn more about Norwegian Jewel

Recent Review

BillPritchard says ...

Cruising north.

The weather in the ports was great. The Haven is always nice but not quite Like it is... Read more
Read 1880 Norwegian Jewel reviews


Contributor Level: Deck Hand
3 out of 5

Disappointing

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Sail Date: / Traveled As: Couple

We brought a couple that had never been on a cruise before and, although we were disappointed, we didn't let hem know.  Reasons:

1. Just not quite there.  Examples:  Food in Azura the first night wasn't up to your past standards.  Overcooked, dry flounder - no sauce - a couple of limp arugula leaves on top. Others at the table were not impressed.   Service was slow, even tho the restaurant was not full, preventing us from getting to the show on time. No coffee refills. Food in Moderno was barely OK. Latitudes "party" was one glass of wine and a couple of cheese squares.  Room was not dusted when we arrived, and we asked for extra coffee packets when we got in.  Coffee pot was GREAT and we thank you for that, but she never replaced packets for the rest of the trip or refilled the ice bucket at night. We had to go out looking for those items when we returned to the room at night.  All of these things, taken together, were disappointing.

2. Staff was very friendly wherever we went on the ship.

3.  There must be a way to coordinate so two ships aren't disgorging passengers at once.  We have cruised on Norwegian many times and have chosen it because it is smaller, but we ended up in Vancouver getting off with all the passengers on Ruby Princess.  A total mess.

4.  The shows aren't much fun anymore.  The comic/magician the last nite was fun, but what happened to the great shows you used to have?

5.  Then there is room service and the charge for that....Norwegian is just not fun anymore.

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Contributor Level: Purser
4 out of 5

Staff were great

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Sail Date: / Traveled As: Couple

Mostly Elder folks. Cruise ship is for Elderly folks. we are the youngest cruiser in the group. Had a great time with my wife spending our honeymoon. Staff/crew were excellent. Food is good. Sumptuous meal every time. Enjoyed also the entertainment. Had no issues with Embarkation and Disembarkation.

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Was this review helpful? 4
Contributor Level: Purser
3 out of 5

Fun trip, not for bachelorette party

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Sail Date: / Traveled As: Large Group

Food was great, room was nice, and we all loved the staff. However we were there for a bachelorette party, and were disappointed in the nightlife. We also felt like we were being asked for money at every turn. $70 for bingo???? Also a 3 hour line for a taxi to the airport at disembarkation. We met several people who missed their flight! 

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Was this review helpful? 1
Contributor Level: Purser
5 out of 5

Cruising north.

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Sail Date: / Traveled As: Family (older children)

The weather in the ports was great. The Haven is always nice but not quite Like it is on the bigger/newer NCL ships. They could offer a bit more. The crew were very nice and helpful. Victoria is a clean beautiful city. We took a pedicab tour that was informative and fun. Tea at the Empress is an experience not to be missed. Though pricy is was worth. Ask for Raymond he was an exceptional server. The weather at sea was cool/cold and the the ocean rough at times, but very doable.

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Was this review helpful? 3
Contributor Level: Purser
4 out of 5

Relaxing atmosphere

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Sail Date: / Traveled As: Couple

The food and service was great and the ports of call, San Francisco and Victoria BC, were really fun. I LOVED the spa package and found it very relaxing to get away whenever I needed a break from the festivities. Even though this was a "full" cruise, it didn't seem crowded and the staff was very pleasant and helpful. I really liked the Yoga class that was offered most mornings and the Cardio Dance Class. I didn't mind paying for the Yoga class and would have happily paid for the Cardio Dance class had it been a full hour - I wasn't that fond of having it at The Fyzz Lounge as it seemed a little awkward. Tsars was such a lovely place to dine I would have had every meal there, but we did try the specialty dining as well; Cagney's for steak one night (yum!) and LeBistro, which had a great menu and a really cozy vibe. The Jewel is one of the older ships and it seemed a bit dated at times, but I found the size quite charming and easy to navigate with plenty of variety for everyone in our group of 4.

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Was this review helpful? 4
Contributor Level: Deck Hand
1 out of 5

NCL is the Worst cruise I've ever taken

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Sail Date: / Traveled As: Family (older children)

The best part of the cruise was the entertainment, which was outstanding. Everything else was the worst I've ever experienced and I will never cruise with NCL again. The food was substandard, the ship was dirty and not maintained, and there was virtually no service. Their drink packages do not include bottled water or specialty coffee, which is the very first I've come across in 20+ cruises. I think k this is very pretty!! The staff is NOT very friendly with the exception of my cabin steward who was wonderful. I dined in a variety of strings and was disappointed. The only area that was decent dining was chin chin. Even carnival cruises surpassed NCL by a mile. The ship is in need of repair. Public bathrooms were discussing dirty. It took 2 hours to disembark and I missed my plane. I couldn't have been more disappointed!!

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Was this review helpful? 2
Contributor Level: Deck Hand
1 out of 5

Your cancellation policy sucks

Verified Review
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Sail Date: / Traveled As: Family (older children)

The cruise itself was great but my daugher and her husband couldn't make it at the last minute.  I had paid for the cruise and I had two granddaughters who were willing to go in their place.  Your representatives refused to allow that because it was not "company policy" to change the names on the room.  It was totally paid for and it was a cruise in celebration of our 50th wedding anniversary so having another family member there would have been nice.  How hard is it to change the name of a client on a computer?  But no, it is "company policy".  It makes no sense to me or anyone else I have discussed this with that since I had paid for the room and wasn't trying to do anything illegial or unethical to the cruise line that we could not invite someone else to take the place of the person on the listing.  It makes no sense whatsoever!  If I was trying to screw the cruise line that would be one thing, but all I wanted to do was to get another person from my own family to come on a cruise that was already paid for and looked forward to.

I will not be using Norwegian Cruise Line again and I am telling anyone who asks me not to use you as well.  Your motto on the phone was "Customer satisfaction is our top priority."  Well, in my case, there was no customer satisfaction at all.  

 

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Was this review helpful? 1
Contributor Level: Purser
4 out of 5

Anniversary Cruise

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Sail Date: / Traveled As: Singles/Friends

What a great way to see Mexico for the first time!  A great way to celebrate our anniversary, too. Warm and caring employees, good food and great excursions. Lots of activities to keep you busy on sea days.  Fun and exciting nightly shows.

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Was this review helpful? 5
Contributor Level: Deck Hand
4 out of 5

Wonderful Late Spring Get Away

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Sail Date: / Traveled As: Couple

Norwegian is a wonderful cruise line, my husband and I have sailed with them numerous times and have never been disappointed.  This was our second time cruising the Mexican Rivera and will probably be our last.  The second stop on the cruise was in such a poor area and the beach tour we did went thought a dirty, extremely poor area and wasn't what I expected.  Recommend Norwegian, just not this route. 

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Was this review helpful? 3
Contributor Level: Deck Hand
2 out of 5

Overall poor customer service

Verified Review
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Sail Date: / Traveled As: Singles/Friends

Overall the customer service was deplorable, the basic response to any complaint was who cares.  The food was average at best and the specialty restaurants only serve a variation of the main dining.  The mini-suite was very small compared to previous cruises that I have taken.  Bottled water was another issue, I spent almost $80.00 for two for a week's worth of water, highway robbery.  The general staff were friendly, the wait staff in the restaurants were not.

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Was this review helpful? 2

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Cruises and Itineraries

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Explore Cabins

Norwegian Jewel has 1188 cabins and 41 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 141 sq. ft.
Avg. Cost: $99 per night

Avg. Size: 158 sq. ft.
Avg. Cost: $137 per night

Avg. Size: 205 sq. ft.
Avg. Cost: $202 per night

Avg. Size: 970 sq. ft.
Avg. Cost: $250 per night

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Deck Plans

Explore the layout of all 12 decks on
Norwegian Jewel.

DECK 12

Deck 12 features Bora Bora Health Spa & Beauty Salon, Body Waves Fitness Center, Sapphire Pools, the kids' pool, Topsiders Bar, The Grill, Splashdown Kids'...

Explore DECK 12

DECK 6

Deck 6 features Stardust Theatre (mid level), Jewel Club Casino, Le Bistro French Restaurant, Corona Cigar Club, Magnum's Champagne & Wine Bar, Shakers...

Explore DECK 6

DECK 7

Deck 7 features Stardust Theatre (upper level), FYZZ Lounge & Bar, Chin Chin Asian Restaurant, Java Cafe, Crystal Atrium, art and photo galleries, Galleria...

Explore DECK 7

DECK 13

Deck 13 features Spinnaker Lounge, Sky High Bar, Cagney's Steakhouse, Star Bar, the jogging track, and the sports deck.

Explore DECK 13
CruiselineQ
Contributor Level: Cruise Director

If no tables at the garden cafe, walk to the Aft of deck 12 and take your food into Cucina. Was empty for the most part!

clarkalley
Contributor Level: Purser

You will like the fact the Jewel staff doesn't hound you for pictures like other cruise lines.

cduffyiii
Contributor Level: Purser

The 2 person musical duo "Cover Story" was very entertaining. The female vocalist was very good; the male musician played both piano and guitar. They did popular songs. Our 4 year old granddaughter danced to every number, to the amusement of the audience.

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$

Price

L

Size

Aug 2005

Built

7 yrs ago

Refurbished

2376

Total Passengers

2.18

Crew to Passenger Ratio

12

Number of Decks

1188

Total Cabins

41

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