Advice

Norwegian Jewel

5 1
3.6
4 star4 star4 star4 half star empty star

Price: $     Size: L     Refurbished: 4 yrs ago    

Recent Review

More reviews
5 star5 star5 star5 star5 star

Awesome Cruise!!

mdailey3 reviewed 5 days ago

What people said about this ship:

"...sea entertainment, amazing food in both the regular dining room s as well as the specialty restaurants, and..." in 36 reviews.

"...not reservations for the entire cruise for the specialty restaurant s immediately upon boarding then you could n't..." in 11 reviews.

"My review consist of the following : The garden cafe meals were always cold." in 25 reviews.




940 reviews from our community


Cabin Type



bamba002
Purser

Traveled As:
Couple

Room Type:
Oceanview

Experience:
1 cruise (first)

5 out of 5
5 star
5 star
5 star
5 star
5 star

Great cruise - recommend The Jewel

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Dec 06, 2014

This was out first cruise and had an amazing time.  It was do much fun with lots of variety in activities, shore excursions, etc... The food in the boat was amazing and didn't have to purchase any meals on board.  There were many options whether buffet of fine dining that were included in the cost.  Staff was great, cleaned stateroom often even multiple times in a day.  Ports were great (recommend Jeep tour in Cozummel, Cave tiding in Belize, and Zip Lining in Roatan).  I'd avoid the beach in Roatan unless you take a boat out - very busy with people consistently trying to sell you stuff or massages.  But highly recommend and will definitely take a cruise again.  Groups on board were mainly older but options for younger ages and families too.

Read Full Review

Was this review helpful?


mdailey3
Purser

Traveled As:
Singles/Friends

Room Type:
Inside

Experience:
4-6 cruises

5 out of 5
5 star
5 star
5 star
5 star
5 star

Awesome Cruise!!

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Dec 06, 2014

As a younger cruiser, I was a bit nervous about booking a cruise with Norwegian, because I heard it was geared towards retired individuals. While there were older cruisers, this was by far the best cruise I have had compared to Royal Caribbean and Carnival. I loved the "freestyle" cruise. The staff was excellent. The activities on-board were for all ages, and they had great night time activities for the younger group. The ports of call were great. Everything went smoothly. I can't wait to cruise with Norwegian again! 

Read Full Review

Was this review helpful? 1


Traveled As:
Family w/young children

Room Type:
Inside

Experience:
7+ cruises

4 out of 5
4 star
4 star
4 star
4 star
empty star

the good and the needed

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Nov 29, 2014

the cruise was pleasant and relaxing, the crew was very friendly.  The cabin was not attended as I thought it should have been, for instance when the room was made up dishes from room service were left on the floor in the cabin.  I would suggest that a tip from a competitors  cruise that in the buffet area a person with a cart to refill coffee, juice, water and such move about the area to allow guests to enjoy the meal without having to go back to the bar to refill drinks. FYI this is our 12th cruise.

Read Full Review

Was this review helpful? 3


jgalvan
Purser

Traveled As:
Couple

Room Type:
Oceanview

Experience:
7+ cruises

2 out of 5
2 star
2 star
empty star
empty star
empty star

"THE UGLY,' "THE BAD,' "THE GOOD," and "THE EXCELLENT"

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Nov 29, 2014

I would like to say this cruise was "The Ugly, The Bad, The Good and The Excellent."

"The Ugly":  a.  stateroom was tiny and toilet was in a closet smaller than Airplane bathrooms!!

                    b.  announcer in the casino had a heavily-accented screeching voice.  (I asked the

                         2 mgrs to please get her to stop screaming, but to no avail.  They were not at

                          all personable.)

"The Bad":   a.  Food wasn't consistently  good.  At breakfast "traditional buttermilk pancakes"

                         consisted of 2 quarter-sized "pancakes" with a cherry on top.  Grilled mahi-

                          mahi was 2 fish-stick like pieces of fish on a huge bed of greens.  Fries

                          always came in a 2-cup size.

                      b.  Although I use a walker, no one offered to help me get my food in the Garden

                           Cafe.

                       c.  The staff in the shops next to the Tsar's Palace were very snooty and

                             seemed only interested in visiting/flirting with each other and not helping

                             the potential customers.

"The Good":   a.  Otherwise, very friendly staff.  Kudos to Mary Jane in the Garden Cafe,

                             Kendele in Asura,  our room steward (4588), Cherry in Tsar's Palace,

                             and Alexandra  on the cruise staff.

                        b.   Baked breads and muffins were very light and fresh.

"Tne Excellent":  The Cirque performances.  MARVELOUS!!

    

Read Full Review

Was this review helpful? 3


Traveled As:
Family w/older children

Room Type:
Balcony

Experience:
4-6 cruises

3 out of 5
3 star
3 star
3 star
empty star
empty star

Good Cruise, but I've had better.

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Nov 22, 2014

This is the second time I have cruised with NCL.  The first time was on NCL Pearl to Alaska, this time on the NCL Jewel to Western Caribbean. 

The good:  Embarkation and debarkation went very smoothly.  This was out of the Port of Houston (not Galveston) and it was a well organized port with parking right in front of the terminal.  Baggage handling was smooth and efficient as was loading and unloading.  The main show entertainment was good.  There was a comedian, magician, acrobatics, even the cast dancers and the band on the run 70's music was entertaining.  Teppanyaki and Le Bistro were good. The cabin bathrooms were well laid out and made good use of small space with the sliding door to shower and sliding door to toilet area - allowing one person to be in either shower or toilet, while allowing someone else in sink area if needed.

The not so good: The spa area.  We enjoyed the spa area on the Pearl and wrongly assumed it would be equivalent on the Jewel.  It was not - definitely NOT worth $150 for a spa pass.  The coed area was small and the small Jacuzzi there stunk and didn't have all the various jets that the one on the Pearl had - total waste of money.  Learned a valuable lesson - tour the spa on each and every ship before committing to spa pass.  The main dining and café buffet food.  It was very marginal and not as varied as other cruises (Carnival Magic, Celebrity Constellation).  I think NCL does this on purpose to promote their various upcharge restaurants.  Friends of ours dined at Cagneys and said it wasn't worth the upcharge.  I thought the Carnival Magic had better food in the main restaurants - there you could get lobster one night, steak another, and they always had shrimp cocktail as an appetizer option.  Carnivals desserts were much better as well.  Celebrity had the best buffet by far.  Even Carnival had a better buffet with different options so that you could actually eat something different every day.  Since most people like food on cruises - this is a pretty major disappointment.  The cabins were very small as well.  We had two connecting balcony cabins and could barely fit two comfortably in each cabin.  On Carnival the balcony cabin fit three very comfortably and had room for 3 peoples clothes - no way you could fit 3 comfortably in NCL balcony cabins.  In fact, our friends had their 9 year old son with them and he couldn't even fit on the pull out sofa bed.  There also aren't as many activities on the Jewel as other ships - like RCL or Carnival - sports court was basic, no rock climbing or ropes courses or anything like that. They don't allow you to take two bottles of wine like other cruise lines - you have to pay a $15 corkage fee.  Their wine wasn't too expensive, but it was cheaper on Carnival ($7.50 a glass/$30 bottle for pinot grigio vs. $6 glass/$26 on Carnival) - plus Carnival allows you to bring on two bottles.

Summary:  We had a good time and I think it was okay because we had friends on the same trip, but I don't know that I would cruise with NCL again, I just think there are better value/options.  I wish cruise lines would put some of their nicer/newer ships in Galveston or Houston - we have limited options out of this port.

Read Full Review

Was this review helpful? 3


icor1510
Purser

Traveled As:
Family w/young children

Room Type:
Inside

Experience:
4-6 cruises

3 out of 5
3 star
3 star
3 star
empty star
empty star

It was OK, But I would go on Carnival before doing Norwegian again

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Nov 22, 2014

Not a fan of the free-style dining it does not work well when trying to organize for larger groups. End up just doing the buffet or Oshehans most the time. The staterooms were tiny. did not provide much living space. Shows and staff were excellent.

Read Full Review

Was this review helpful? 2


Traveled As:
Family w/young children

Room Type:
Balcony

Experience:
4-6 cruises

4 out of 5
4 star
4 star
4 star
4 star
empty star

Good Cruise

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Nov 22, 2014

Nice clean ship, washe washe when entering and leaving public areas. Loved our balcony room. Good selection of food in the dining rooms and buffet. Paid the additional for Ultimate Dining, but would not pay for ultimate dining again. Ate in Steak House, food was good but service was very slow, waited 1 1/2 hour at Chin Chin and finally left without dinner in order to make the show, LaBistro was good, La Cucina was good, but did enjoy the Hibachi restaurant, very entertaining.

Read Full Review

Was this review helpful? 1


Traveled As:
Family w/young children

Room Type:
Oceanview

Experience:
7+ cruises

2 out of 5
2 star
2 star
empty star
empty star
empty star

Nicest yet most incompetent crew

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Nov 22, 2014

Surprised The crew was extremely nice, I will give them that. However, it felt as though this was EVERYONE's first working cruise. From check-in all the way until disembarkation, nothing went smoothly. At check-in, they (temporarily) misplaced my son's original birth certificate. We had to remind them to take certain forms because they forgot to ask us for them. Once we got on board, everything went ok until dinner. At dinner this first night, and every single night after, the service was that of a rookie wait staff. On every other cruise I have been on, at dinner when a drink is ordered, they look at your room card, write down the information, and return the car straight away. Not on NCL, they keep your card until everyone is finished with dinner. Even after it is requested. A few of our friends wanted to leave dinner early to take their kids to the kid program but needed their card to check in the children, the waiter did not return it after being asked several times. We were told they were out of mint for mojitos (on the very first night!) - which they later "found". There were drinks forgotten, food was given to the wrong people, refills on tea and soda were extremely rare. Please note - this was consistent with each dining room and every waiter with the exception of the specialty restaurants (where you pay extra). The specialty restaurants were typically better. Teppenyaki was outstanding! Chin Chin, however, not so much. The buffets were consistently out of items as well.

My son turned five and my sister ordered the birthday package where the stateroom gets decorated and a cake is delivered at dinner. Yeah, that went awry as well. They were to decorate the room at 10:00 am so we all went to breakfast at 9:00 and came back at 10:30 when we were told it would be done. Nothing was there. We left the room again at 10:45, leaving my husband there, and they showed up to do the room. My sister complained about this and they argued with her telling her they were there at 10:00 and the guests were in the room. We most assuredly were not there at 10:00. Finally, they got the room done. Dinner came and went without a cake. Again, we had to complain. They were apologetic and brought the cake to the room - much less celebratory. They did bring a complimentary bottle of wine for us and two cans of Pepsi for my son but it did not make up for him missing his birthday cake at dinner the previous night. We had to take it to lunch ourselves the day we got it. They gave my sister her money back for this and gave her a bottle of wine as well.

In Honduras, it rained. This is completely fine and not any fault of the cruise line! However, when getting back on the ship, people are running up to the gangway to get out of the rain. Then we wait...outside...in the wind and rain. Why? Oh, because they have SpongeBob directly inside the enrtry way to the ship just for pictures and holding up the line. This was ridiculous. They should have had him somewhere else instead of plugging the only way to get back on board out of the weather.

Based on our past several cruise experiences with other cruise lines, there is no need to try NCL again. It was a very poorly executed cruise and we will be happy to get much better service on every other cruise line - even Carnival has better service than this ship. On the rare occasions there was a problem on any other line, it was fixed and it was the ONLY problem. None of the others had repetitive issues. Maybe it was a new crew. Maybe it was because it was Thanksgiving week. Maybe it is just NCL. Please feel free to give them a try if you like, just know, we will not be on NCL again.

Read Full Review

Was this review helpful? 2


Traveled As:
Large Group

Room Type:
Inside

Experience:
4-6 cruises

2 out of 5
2 star
2 star
empty star
empty star
empty star

Norwegian out of Houston Thanksgiving week

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Nov 22, 2014

Embarkation was easy and friendly staff.

Food in regular dining was below par from other cruise lines.  O'sheehans was good pub food.

Cagneys steak house was pretty good, but for 30 additional dollars it should be.

Cruise staff was excellent with one exception.

There was a problem that was poorly addressed by the front desk staff for the length of the cruise.  Sounds system in the Atrium vibrates the floors of our 2 rooms in 9103 and 9105.  Was impossible to sleep first night.  There was only 2 nights when they turned down the sound low enough for us to sleep.  We had to complain every other night.  There was noone in the Atrium midnight all week to benefit from the video with the sound that played on a loop.  I know because I was down there almost every night to complain.  They "sent" chocolate covered strawberries as an apology which was never followed through on as well.

Cruise director and his staff were excellent.

Ports were good with the exception of Roatan being pretty sketchy for shopping past the taxi area.  Belize and Cozumel were good.

The inability to correct a problem that impacted almost every night of the cruise is enough for me to not recommend this cruise line to anyone.

Read Full Review

Was this review helpful? 2


Traveled As:
Couple

Room Type:
Inside

Experience:
4-6 cruises

4 out of 5
4 star
4 star
4 star
4 star
empty star

First Norwegian Cruise

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Nov 15, 2014

A very well organized and put together cruise.   VERY friendly staff and lots to do.  Geared more towards the older crowd than say a Carnival or Royal Caribbean.  Not as much of a party atmosphere which was just fine for us.  Food in the main dining halls were not as good as on Carnival.  What happened to the Shrimp Cocktail?   A big difference is the 7 specialty restaurants on board. Granted they are extra charge, but well worth it.

Read Full Review

Was this review helpful? 3



1 - 10 of 940 reviews

More about Norwegian Jewel


Cabins

Norwegian Jewel has 1188 cabins and 35 categories. Explore each cabin type and read cabin reviews from the community.

Explore Cabins


Deck Plans

Explore the 12 decks including cabins and venues for each deck.

Explore Deck Plans


Dining

Explore the 18 dining options including complimentary and up charge restaurants.

Explore Dining


Entertainment

Explore the 33 entertainment options on this ship.

Explore Entertainment

Popular tips for Norwegian Jewel.


CruiselineQ
Cruise Director

If no tables at the garden cafe, walk to the Aft of deck 12 and take your food into Cucina. Was empty for the most part!

cchawner
Third Mate

On Norwegian I would always get premier dining package, well worth the value for the options that you have. Since we had great shore excursions didn't really use balcony much since we were off of the ship.

FrankVaughan
Third Mate

Don't bother bringing a laptop unless you plan to use it in your room. WiFi is very expensive.

Roll Calls


Norwegian Jewel

9 Night Alaska & Sawyer Glacier (Seattle Roundtrip)

Sail Date: May 07, 2015

Ship Name: Norwegian Jewel


9 Ship Mate app members

View Roll Call

Norwegian Jewel

7 Night Western Caribbean (Houston Roundtrip)

Sail Date: Mar 14, 2015

Ship Name: Norwegian Jewel


4 Ship Mate app members

View Roll Call

Norwegian Jewel

10 Night Alaska & Sawyer Glacier (Seattle To Vancouver)

Sail Date: Sep 19, 2015

Ship Name: Norwegian Jewel


4 Ship Mate app members

View Roll Call





*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.