Norwegian Jewel

3.6 out of 5
Price: $ $ $ $     Size: L     Refurbished: 6 yrs ago    
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About Norwegian Jewel

Norwegian Jewel is a large ship, carrying 2376 passengers and 1089 crew, and sails from Sydney, Australia and Vancouver (Canada Place), British Columbia.

Learn more about Norwegian Jewel

Recent Review

1gr8life says ...

If I didn't have to rate it I would be happier.

Never got food together for my allergies for 4 days.  Did not eat but a salad for 2 days... Read more
Read 1353 Norwegian Jewel reviews


Contributor Level: Deck Hand
3 out of 5

Beautiful ship worthy of Jewel Name BUT

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Sail Date: / Traveled As: Family (older children)

My first NCL in over 20 years. The interior design of common areas was beautiful.  Awe inspiring art everywhere you looked, in the construction design, murals, glass, and furnishings BUT whomever planned the only pool deck area is way, way off base.  Noisey is the only word in the afternoons for that area.  Bands played excessively loud in the center area from 1-4 every day even port days!  If they had  placed the band at one end or the other or on the open floor above, it could have been enjoyable. And one pool bar-b-que or two is plenty but every day?  Huge  barby cookers, 3, lit up near bar giving off smoke every afternoon also?

 

Dinner hostesses could be a little offensive, not helpful when some of our party arrived minutes later to find their table!  Overworked probably. 

 

Entertainment was good but disappointed there was no magician act! Can't have everything.

 

We all commended on hard beds and very flat soft pillows.  They need to improve there. 

 

Crying

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Contributor Level: Captain
3 out of 5

A nice little cruise.

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Sail Date: / Traveled As: Family (older children)

We chose this cruise for two reasons: It left from our home port of San Pedro Ca. and it was a Haven cruise with Norwegian Cruise lines. The Haven is very nice. This ships Haven does not have the Haven restaurant Or lounge with the bar.  It is still a great setting for cruising. We have done this Itinerary many times so there is little that is new. Cabo and Puerto Vallarta are wonderful stops. Mazatlan is nice but the shopping and sights are far from where the ship docks.

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Contributor Level: Second Mate
5 out of 5

Very relaxing week

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Sail Date: / Traveled As: Couple

The evening entertainment was great, as always. The service is fantastic.

Main dining cutbacks is my only critique. (No lobster night). Embarcation was very slow.

 

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Contributor Level: Deck Hand
1 out of 5

If I didn't have to rate it I would be happier.

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Sail Date: / Traveled As: Couple

Never got food together for my allergies for 4 days.  Did not eat but a salad for 2 days and did not eat for the other two other than MY bread and other things I brought on. If it was in the package , then they couldn't figure out how to change it.  

Bed kept coming apart. Took 4 days to finally get it together and to stay.I went between the bed twice. Hurting my neck and shoulder area, causing a migrane which I was in bed for two days due to the problem with the beds. Had to spend over 300.00 to get a massage to work out the problem the separation of the beds caused.

Other than 4 people on the cruise , NO ONE had accountablity for getting things done They lost the ice packs I brought on for medical and food needed off the ship. Room service blamed it on the room attendant who had told us HE was NOT allowed to take them. CALL ROOM SERVICE and they said THEY didn't take them. Finally they found them TWO HOURS AFTER we wanted to get off the ship. Then on SATURDAY WHILE AT SEA... I get a phone call at 7:15 "Mame do you need your ice packs?"  Really, where am I going I am at SEA!! 

Hubby went down to get a piece of MY bread toasted because I had not eaten in two days, due to the bed deparation causing a migrane and nausea. IT TOOK ALMOST 45 minutes to get MY BREAD. The maitre d IGNORED my hubby when he tried to find out where it was, and then brought it down WITHOUT TOASTING IT.  IT TOOK ANOTHER 15 minutes!!  By then it was not wanted and cold.

Cannot get water with drink packaages. Only this HORRIBLE cruise line does this. Better cruise lines like Royal, Celebrity GIVE YOU WATER as well so you don't have tons of drunken stupid people on board. You can only get alcohol and soda.  As a vegan who is allergic to GLUTEN ,DAIRY and so many other things I GOT NOTHING TO DRINK unless I PAID FOR IT.  WATER is 2 for 7.95 and they are SMALL!

$7.95 for room service?  Unbelieveable.

Never had lobster, shrimp or any other specialty type of food offered on the menu. Low class ship, worse food ever, and my husband willl eat anything and he said the buffet was low quality and the restaurants were low quality or MEDIOCRE at best.

I have been on 11 cruises this by far was the WORST EVER!!  EVEN COMPARED TO THE THREE DAY CARNIVAL CRUISE TO ENSENADA! I will make sure EVERYONE i know knows about the Norweigian Jewel and how they don't give a CRAP about any customer service. NEVER AGAIN!!!  NO OTHER SHIP goes into MAZATLAN!! IT IS A STEP DOWN from TIJUANA AND ENSENADA!!! .Horrible port ( goes with the horrible cruise) and  you spend THE MOST TIME IN MAZATLAN!!! 

 Get rid of the port and spend more time in Cabo.... 

 

There is so much MORE that was TERRIBLE/ HRRIBLE CUSTMER SERVICE,  that it would take me a month to write all about it. I did... to the Cruise line itself.  THEY DO NOT CARE! Never got a response!

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Contributor Level: Deck Hand
5 out of 5

7 Day Mexican Riviera

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Sail Date: / Traveled As: Couple

Great cruise. Dinner at Cagneys however was very poor. Seating service and food service was extremely slow, and food was mediocre.  Our cabin attendant, Dennis, was outstanding!!

 

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Contributor Level: Purser
5 out of 5

the best

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Sail Date: / Traveled As: Couple

going through the canal the great food love Norwegian the wait staff was superb will be a loyal Norwegian cruiser the ports were great  love the accomodations will always cruse norwegian

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Contributor Level: Purser
3 out of 5

overall experience

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Sail Date: / Traveled As: Couple
Both Embarkation and Disembarkation procedures are very terrible. Foods are too salty and oily. Please provide healthier foods. No much to do in daily news letters. Chinese foods Chin Chin restaurant is not professional, should hire a Chinese cook if you operate a Chinese restaurant on board. Some shows are boring as you know how many people attended the theater. Cruise itinerary over all is good.

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Contributor Level: Purser
3 out of 5

Not A Jewel

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Sail Date: / Traveled As: Couple

Good- Specialty restaurants - Steakhouse and Le Bistro

Good- camel ride excursion in Cabo

Good- Cartegena, Puerto Vallarta, Mazatlann

 

Not Good- lack of no smoking section in casino

Not good- all others ports than above

 

 

 

 

 

 

 

 

 

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Contributor Level: Purser
5 out of 5

Fantasic trip!

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Sail Date: / Traveled As: Couple

The Panama Canal cruise was a wonderful trip with history, engineering, beauty, culture & relaxing entertainment. My favorite part, other than new exciting ports, was that evening entertainment in the lounges started early enough in the evening with adequate seating & great music for me & my husband to enjoy. Service/cleanliness/friendliness of staff were the best! Our inner room was a little small, but we only slept there so didn't care. Five freestyle dining allowed us variety of places and times for meals with never a crowd. We plan to book another NCL trip on a smaller ship again soon. We really enjoyed the poolside buffet/grills to enjoy the nice weather.

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Contributor Level: Third Mate
3 out of 5

Cruise ports were fun but problems on boat!

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Sail Date: / Traveled As: Couple

We stayed in a Penthouse suite and it smelled of smoke all the time.  The crew said it was because the our air vent was by the smoking lounge and if the smokers got too close to the vent, it sent smoke down to our room!!!  The smoke smell would wake me in the morning hours it was so strong!!!  I have written Norwegian twice and called them and they still have not replied and it has been over 15 days! I don't understand how as customers we have to pay on time but they do not have to reply to our problems in a timely manner!!!!  

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Was this review helpful? 3

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Cruises and Itineraries

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Explore Cabins

Norwegian Jewel has 1188 cabins and 41 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 141 sq. ft.
Avg. Cost: $112 per night

Avg. Size: 158 sq. ft.
Avg. Cost: $148 per night

Avg. Size: 205 sq. ft.
Avg. Cost: $215 per night

Avg. Size: 970 sq. ft.
Avg. Cost: $269 per night

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Deck Plans

Explore the layout of all 12 decks on
Norwegian Jewel.

DECK 12

Deck 12 features Bora Bora Health Spa & Beauty Salon, Body Waves Fitness Center, Sapphire Pools, the kids' pool, Topsiders Bar, The Grill, Splashdown Kids'...

Explore DECK 12

DECK 6

Deck 6 features Stardust Theatre (mid level), Jewel Club Casino, Le Bistro French Restaurant, Corona Cigar Club, Magnum's Champagne & Wine Bar, Shakers...

Explore DECK 6

DECK 7

Deck 7 features Stardust Theatre (upper level), FYZZ Lounge & Bar, Chin Chin Asian Restaurant, Java Cafe, Crystal Atrium, art and photo galleries, Galleria...

Explore DECK 7

DECK 13

Deck 13 features Spinnaker Lounge, Sky High Bar, Cagney's Steakhouse, Star Bar, the jogging track, and the sports deck.

Explore DECK 13
CruiselineQ
Contributor Level: Cruise Director

If no tables at the garden cafe, walk to the Aft of deck 12 and take your food into Cucina. Was empty for the most part!

clarkalley
Contributor Level: Purser

You will like the fact the Jewel staff doesn't hound you for pictures like other cruise lines.

cduffyiii
Contributor Level: Purser

The 2 person musical duo "Cover Story" was very entertaining. The female vocalist was very good; the male musician played both piano and guitar. They did popular songs. Our 4 year old granddaughter danced to every number, to the amusement of the audience.

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$

Price

L

Size

Aug 2005

Built

6 yrs ago

Refurbished

2376

Total Passengers

2.18

Crew to Passenger Ratio

12

Number of Decks

1188

Total Cabins

41

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