Norwegian Jewel is a large ship, carrying 2376 passengers and 1089 crew, and sails from Sydney, Australia and Vancouver (Canada Place), British Columbia.

Price: $     Size: L     Refurbished: 6 yrs ago    

What people said about this ship:

"Dropped off our bags and went to the dining room for lunch, figuring the buffet might be crowded." in 67 reviews.

"Did not like the push to pay the extra money for the specialty restaurant." in 17 reviews.

"My biggest problem with the Jewel was the Garden Cafe." in 42 reviews.


Where does Norwegian Jewel sail to?


1724 reviews from our community



4 out of 5

40th Anniversary Cruise was Great!

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Ship: Norwegian Jewel | Sail Date:

NCL did a great job on the celebration of our 40th wedding anniversary!

A lot of very nice little touches to make the overall experience memorable:

- Celebration cake and song after our anniversary dinner in one of the specialty restaurants;

- Very attentive room steward took care of all of our needs. Constantly made sure our room was made up and always a ready source of information about all things related to the cruise and the ship;

- So many dining options we ate dinner at a different themed restaurant every night of the cruise but one;

- Always plenty of options for "freestyle" breakfast and lunch;

- Loved the after dinner/evening entertainment: Karaoke, dancing, lounge singers, stage performances... all very professional...stayed up to midnight practically every night as we wanted to take it all in;

- Shore excursions were very well coordinated and 100% worth the trip. When one of our excursions was cancelled (due to weather) our shore excursion director got us on another one asap which turned out better than the one we had picked!

- Alaska is, of course, is magnificent for its vast wilderness and memorable in itself. But our greatest memories will be for the things we did that we never did before: Helicopter ride over mountains, glaciers and fiords; landing & walking on a glacier; dog sledding; and, a train ride into Yukon wilderness...all unique life experiences which could only be experienced in Alaska!

- There was a chapel on the ship but no priest on board which would have been an appropriate accommodation as the cruise was during a Catholic holy day. We did find out that other cruise lines had made this accommodation.

 

Over all we had a great time and would recommend it to everyone!Big Smile

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Third Mate
4 out of 5

Alaska or Bust

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Ship: Norwegian Jewel | Sail Date:

Really enjoyed the cruise as a whole. The itinerary was fantastic and our excursions were wonderful. The food was good and the open dining was good for breakfast and lunch, but preferred a more quiet setting for dinner in the included specialty restaurants.  Thought the prices in the specialty dining areas and drinks were higher than on other cruise lines. The Jewel did not have some of the more modern in-room features for checking onboard account or making reservations.  The staff were fairly new in the dining areas.  We encountered daily challenges with the toilet in our rooms not functioning because someone kept depositing things not intended for use in them.  Getting onboard and off went very well. 

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2 out of 5

Would take a different cruise line.

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Ship: Norwegian Jewel | Sail Date:

So this cruise is billed as using the inland passage which you would think means going between Vancouver Island and the BC mainland.  The route map on Norwegian Cruise Lines website actual shows this as the route.  We specifically booked our baloney suite on the starboard side to see the coast line. We left Seattle 3 hours late for some unknown reason.  The ship sailed straight out to sea and fog until our first port of call.  

 

We went to the passenger services desk for an explanation and the fellow there acted like to were wrong to even question their route. He further pulled out a map showing the route as out at sea which is totally opposite of the NCL website, basically they lied.  

 

The food on board was sub-par at best.  Our cruise price included three "specialty" restaurant night dinners.  Japanese steakhouse was ok, the other two were terrible.  If you do book on this cruise don't waste your money on their specialty dinning.  Main restaurants were ok, the buffet was also not good.

 

On the positive side our room was well cared for and in a timely fashion.  We had three shore excursions and all were very good to excellent.  We snorkeled at the first port of call and got to see much sea life.  This excursion would not be for people with small children or people not in reasonable shape.  Our 2nd excursion from Juneau was to see the Mendenhall Glacier and then by boat to whale watch.  The whale part was great and we got many great pics.

 

Our last excursion was on a narrow Gage train ride up a mountain trail used by the gold rush pioneers to the Yukon.  We chose the deluxe car and it was worth every penny.  Good food, drinks and great scenery on a four hour ride.  The final stop in Victoria was great too, but we chose to just walk or take taxi to anything we wanted to see. Cheaper and you can manage your own time. 

 

Summary we would not use Norwegian again but the trip itself was very worth while.   

      

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4 out of 5

Family Vacation

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Ship: Norwegian Jewel | Sail Date:

Favorite part was gathering with family for dinner and shows( which were very good).   Dismayed to see that certain menu items had a surcharge. Overall the food in all areas was good. Service was very good but setting up a big table for all  was problematic. We usually had two tables of eight which was OK. Perhaps there could have been more things (movies, games, etc. for young teens. More mature persons would like some quiet places to read or relax without a constant flow of people passing.  Most lounges had something else going on, like Bingo, sales pitches, demonstrations. The Library was small.

 

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3 out of 5

50th B-Day Celebration

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Ship: Norwegian Jewel | Sail Date:

Other than the disappointment of having our Skagway stop & hike/bike/raft excursion eliminated at the last minute a day before departure, a fun experience.

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Third Mate
2 out of 5

Jewel of Alaskan Cruise, I think not.

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Ship: Norwegian Jewel | Sail Date:

The Jewel looked like an old ship.  The balcony rooms were tight in comparison to other cruise ships.  Some of the furniture was frayed on the couch and bed skirt. Food was only mediocre, even in the specialty restaurants. Staff was very good and the process of boarding and unboardingthe ship was the best I have encountered.  Cancelling the port of Skagway really disappointed our whole family. Entertainemnt was disappointing except for the acrobats an the Le Cirque finale at the end of the cruise.

I think a ship should be in good mechanical shape before heading out to sea.   I have discussed these issues with some other friends who also said they're done travelling Norwegian cruise lines. 

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Third Mate
4 out of 5

Norwegian's lack of info before cruise

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Ship: Norwegian Jewel | Sail Date:

Overall we had a wonderful time, the crew was top notch in every way but what we did not appreciate was that the line didn't tell us about maintenance, that several crew members told us was scheduled every 5 years, and we missed Skagway because of it.  Had we known before hand we would have selected another week or cruise line.

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1 out of 5

Alaska Cruise

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Ship: Norwegian Jewel | Sail Date:

This was my first and last time I will travel on Norwegian Cruise line.  They do not compare to Royal Caribbean or Carnival.  First, they shortened our cruise and did away with the Skagway port (which was my reason for cruise, great white train excursion) and give us a big one day reimbursement back.  Big deal.  Many people saved a long time for the this cruise and $170.00 is certainly not going to get them back to Skagway.  Luckily, I am a frequent cruiser and will go back on a different line.  It was very sad to hear how some people saved for years for this trip and we were given 3 days notice of no Skagway. 

 

Next there is not enough seating in buffet area for breakfast and lunch.  Also, dinner was overall horrible.  The service could not be worse.  It took forever to be waited on and have a drink refilled.  I could have run down to the buffet faster than waiting for staff service.  Food arrived luke warm and never hot.  First night I got the chicken breast and it was barely big enough to get two forks of meat.  Norwegian cruise lines should take a trip on Royal Caribbean or Carnival to see how dinner is prepared and served well.

 

The one excursion besides Skagway I had booked we were told to meet in the theater at a certain time.  My traveling friends got there early and we got there on time.  However, they took the early group out to a bus to leave before the appointed time and I missed spending the day with the people I traveled with.  Not acceptable!

 

In closing, the Bingo game is a joke,  You charge $49.00 and $69.00 to play only 3 games and with a chance at a jackpot only to find out that on the final jackpot game, The pot does not pay out regardless of numbers.  I fully respect other cruise lines letting their jackpots go for each cruise.  I can only imagine the money Norwegian made off the bingo games.  There were at least 50 people each day at $69.00 per person and only paid out games at $120.00 each.  Gee where did all that money go.

 

Worst cruiseline ever and will never use again.

 

 

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2 out of 5

Sadly disappointing

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Ship: Norwegian Jewel | Sail Date:

This cruise was sadly disappointing because the itinerary was changed the day before the cruise.  One of the Alaskan ports was eliminated, Skagway.  Another port was shortened, Juneau.  The Sawyer Glacier was replaced with a trip to Dahl Glacier which was indeed dull.  The staff tried to stay upbeat but the passengers were not happy.

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Third Mate
2 out of 5

Jewel of Alaskan Cruise, I think not.

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Ship: Norwegian Jewel | Sail Date:

The Jewel looked like an old ship.  The balcony rooms were tight in comparison to other cruise ships.  Some of the furniture was frayed on the couch and bed skirt. Food was only mediocre, even in the specialty restaurants. Staff was very good and the process of boarding and unboardingthe ship was the best I have encountered.  Cancelling the port of Skagway really disappointed our whole family. Entertainemnt was disappointing except for the acrobats an the Le Cirque finale at the end of the cruise.

I think a ship should be in good mechanical shape before heading out to sea.   I have discussed these issues with some other friends who also said they're done travelling Norwegian cruise lines. 

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1 - 10 of 1724 reviews


More about Norwegian Jewel


Features and Amenities

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Cabins

Norwegian Jewel has 1188 cabins and 41 categories. Explore each cabin type and read cabin reviews from the community.

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Deck Plans

Explore the 12 decks including cabins and venues for each deck.

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Popular tips for Norwegian Jewel.


CruiselineQ
Cruise Director

If no tables at the garden cafe, walk to the Aft of deck 12 and take your food into Cucina. Was empty for the most part!

You will like the fact the Jewel staff doesn't hound you for pictures like other cruise lines.

The 2 person musical duo "Cover Story" was very entertaining. The female vocalist was very good; the male musician played both piano and guitar. They did popular songs. Our 4 year old granddaughter danced to every number, to the amusement of the audience.

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