We enjoyed the cruise very much. The ship is clean, crew members very friendly and helpful, food was much better than what we expected, the shows were entertaining and all the excursions were well organized. Disembarking and re-boarding were smooth. The captain did a wonderful job of 360 degree turn at the Sawyer glacier and the views were spectacular.
NCL Jewel was fantastic. The entertainment was the best compared to other lines. We received the Ultimate Dining Package as a upgrade. There were 5 specialty restaurants. Cagney's and La Bistro were the best. NCL does sell this package and its well worth it.
The only minor negative is that the ship stayed to long in Skaway and not long enough in Victoria.
I recommend that you purchase off shore excursions through Cruise Brothers. They offer the same tours and a much reduced rate.
This was our first cruise and we were very impressed with the cleanliness and upkeep of the ship. Also all of the staff were very professional and personable. We don't have one single complaint about the whole experience!
The scenery on this cruise was beautiful. The staff seemed to be aware of what we were interested in seeing on this cruise. Especially when we visited the glacier. Our cabin steward was very helpful and was always ready to make our stay comfortable. He kept our cabin clean and provided things in a timely fashion.
Alaska was beautiful. The ship itself was lovely. My review of the customer service however, is a big 0. Excursion blushes late and not working properly, no refund for the rush through the gardens because of late buses. Then no explanation of fund holds so they'll charge your card without telling you about it.
Even with drink package, EVERY person must show room card, enter tip amount, total, sign, and date for EVERY drink. Huge inconvenience. Severs and customers waste much time here.
Seattle attaches a drink tax (not included in drink package) for every drink will at port for a good distance away from their port.
Very crowded, be prepared to be bumped and pushed in buffet and pool area's.
High costs. Your credit card will be hit for $300.00 as soon as you get on the boat. Some restaurants will still cost you 20 to 30 dollars more because of better food, service, and atmosphere. Atmosphere is a little better, food about the same, service is much slower. Don't waste your money.
The prices for excursions and transportation right at the dock exit when getting off the boat is legalized theft. Walk to the local transportation and unaffiliated Norwegian vendors. you will save hundreds. To go from the boat to the Alaskan brewery would have been $20.00 out and &20.00 back per person ($40.00 total) through Norwegian vendors, we did it for $5.00 per person round trip.
On a good note, getting on and off the boat was very easy and fast for the thousands of people on board.
The ship was awesome, the crew was outstanding, the restaurant selection and daily meal specials were great, and the excursions at each stop created amazing memories! We will be taking this same cruise again!
A couple of things my wife would have liked would be more healthy (spa type) dining options and perhaps a juice bar and frozen yogurt station.
The Entertainment was not good . Food was fair, overall fair cruise but will cruise with different cruise line next time. Not enough to do especially on bad weather days. Our 2 teens were bored. The Arcade should be complimentary.
We had a wonderful time. The ship is beautiful. The staff is great. There were so many fun things going on all the time. Loved the excursions. We got off in Ketchikan for a crab fest, it was fantastic. We got off in Juneau for the salmon hatcheries and salmon fest, t was great. Had wonderful trip on the White Pass railroad in Skagway, it shouldn't be missed.
The 2 person musical duo "Cover Story" was very entertaining. The female vocalist was very good; the male musician played both piano and guitar. They did popular songs. Our 4 year old granddaughter danced to every number, to the amusement of the audience.
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