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Norwegian Jewel

Price: $     Size: L     Refurbished: 5 yrs ago    

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Poor food quality

madrivora reviewed 3 days ago

What people said about this ship:

"...we went up there, so we decided to just go to the main dining room s." in 57 reviews.

"...NCL `` nickled and dimed us to death '' with the specialty restaurant s and having to pay for many extras." in 13 reviews.

"Garden Cafe had amazing selections each and every night, especially loved the fresh grilled salmon." in 38 reviews.




1449 reviews from our community




5 star
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5 out of 5

Alaskan cruise - WOW

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 18, 2015

Alaska wasn't that high on my bucket list, but my husband was definitely interested, so off we go on the Norwegian Jewel for the 7-night Alaska cruise out of Seattle.  It was way beyond our expectations.  The scenery was magnificent!  We even saw a whale breach from our aft suite balcony -- too bad we didn't have our camera at-the-ready.  The ship was clean, service was impeccable.  We had the ultimate dining package so we ate in the specialty restaurants.  Our favorite was Le Bistro (with Cagney's running a close second).  As suites guests, we also had breakfast and lunch available to us in Moderno and it was quite good.  I cannot speak to the main dining room or the Garden Cafe on this trip because we did not eat there.  Our butler was very accommodating, bringing us breakfast twice in our suite and dinner from La Cucina once.  

All in all, one of the best cruises we have ever taken!

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1 star
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1 out of 5

Do not book with priceline

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 18, 2015

I booked 2 cabins for 6 individuals and 3 were left at Seattle without the ability to disembark due to Priceline not informing me or my guests that they needed a Canadian visa. Norwegian was helpful through the process but Priceline acted like they didn't even know why I spent about 7k on this trip. Once again I would not recommend ever booking a cruise through Priceline 

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3 star
3 star
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3 out of 5

Poor food quality

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 18, 2015

Norwegian Jewel is good ship and free style dining was good too but choice for vegetarian food was VERY limited especially for breakfast. Very very poor food quality.

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msswayne
Purser
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3 out of 5

Some good things. some NOT so good things.

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 18, 2015

First of all, the title of the cruise is misleading. If we went to Sawyer Glacier none of the six of us who went on this cruise saw it. Must have been at night. We saw Mendenhall (which we had to pay for) on an excursion. No big deal to me as I have seen too many glaciers to count, but grandkids wondered where Sawyer was and how it compared. We will never know.

The food was OK.

The Garden Cafe was a super giant buffet of multiple stations that the kids loved, but by day five I was skipping meals if I had to go there because of the crowds, the lack of atmosphere and the unavailability of seating for all of us at once. I swear all 2300 people are in there at once every morning. I skipped breakfast, waiting until the outdoor BBQs set up because those were very good.Except no service in rain. ANd you must know that it rains 2 out of every 3 days on average in most cities we visited. We had rain three days of 7.

The entertainment was terrific. Best part of the cruise.,

This cruise line nickels and dimes you to death.  Everything is extra. We bought a "beverage package" for everybody and call drinks had a surcharge. Only two white wines were on the package. They were ok. Not special. The main atrium is always crowded because vendors set up their wares - cheap jerwelry, expensive jewelry, clothing - whatever. There is a casino and a video arcade where our youngsters learned- the hard way - that play cost $1.50 for 3 minutes  as we made them pay for it, Some of what we thought were cruise programs to provide information turned out to be sales pitches for diamond or orthotic shoe inserts!

The staterooms were clean and the steward was attentive, T hank GOd we had balconies. They are VERY small, particularly the bathrooms. None in our party weighed more than 200 pounds and most much less, but big guys won't fit in the toilets.

The best dining room for me was the Tsars Palace. In all regular dining rooms the staff is attentive and helpful. Not so the bartenders in the special bars. I began to think they were ignoring me on purpose. The whole family experienced the same thing. I suspect these fellows are overworked, but still, they could have at least made eye contact.  I let Norwegian know about it.

The excursions we booked (ziplining in Skagway with Grizzley Falls, salmon fishing out of Juneau, Whale watching etc), were all great, My favorite was the zip lining by a mile. Great, funny guides and lots of challenges. One of our teens caught a HUGE salmon he could barely hold. Very exciting, and we decided to send it home.  THis is the most expensive fish we will have ever eaten, but we should get many meals out of it! We booked a seaplane ride out of Ketchican that got cancelled at the last moment. Bummer. Too late to book anything else so we just wandered around the trinket shops. BORing.

The embarkations and disembarkations were well planned and went smoothly, and the guest desk and shore excursion people were helpful once you got to the front of the line. (Book your excursions before you go if you can.)

 

Two full days at seas in the end, where most of the entertainment was stuff you paid to play and only five hours at night in rainy Victoria were very disappointing.

THe kids programs were wonderful. Our nine year old made friends and attended something every day. The teen program was enjoyed by our teens.

This is my sixth cruise, and I have been on Royal Caribbean, Crystal and Seven Seas, and this line is very far at the bottom. Before you think the prices of those all inclusive cruises are out of your prices range, think about this -- Each of us - even the 9 year old - had a nearly $100 required "tip."  Excursions for six of us cost $4000 and we were good shoppers for best prices. Eating in specialty dining rooms where the food and service are much better cost extra per person, ranging from $19 per person to $109 per person depending on the restaurant you choose. .

What started out as a cruise for six (3 adults and 3 kids) at $9000 (two balcony rooms with pull outs for kids) wound up around $15,000.

Finally, I would have no hesitation booking through CruisesOnly. Our agent Danielle was thorough, knowledgeable and had consistent follow through. The staff had access to our itinerary and were able to guide us in decision making.

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mrscrw3
Purser
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4 out of 5

Alaska

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 11, 2015

Excellent cruise the food was good and the crew was attentitive.  Shore excursions left a little to be desired late getting back and the cruise was off schedule after that.  

Cruise Photos

Inside small room with towel animal

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4 star
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4 out of 5

First Alaskan Cruise

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 11, 2015

Bathrooms were large for interior room and pristine and newly decorated.  Food was very good in the Garden but was not pleased with Chin Chin service or quality.  As a vegetarian, there was a large variety to eat each meal.  We purchased the spa package and felt it was well worth the price.  Best seat on the ship in Sawyer Glacier Passage.  Health classes were informative and well taught but private screening was disappointing and high pressure to buy.  It would have been nice to have a roof over the outside pool because of the cold and rainy weather.  Room Steward Johnson was excellent.  And the Broadway shows, commedian, and Cirque shows were stellar.

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mozols1
Purser
5 star
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5 out of 5

Fabulous trip!

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 11, 2015

I would highly recommend this Alaska cruise with NCL.  If I could have gone back to Alaska again after we came back to Seattle, I would have.  We're already planning another Alaska cruise.  The misty fiords trip was outstanding, the granite cliffs, the solitude.  The Mendenhall Glacier and whale excursion were also fabulous.  We saw so many whales, breathtaking.  When the ship cruised by the Sawyer Glacier, it took my breath away, all the ice floating by the ship.  We also saw the glacier calving.  Once in a lifetime experience.  Don't miss this trip.  The staff on NCL were great, as usual.  Loved everything. 

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jeffb931
Purser
3 star
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3 out of 5

Good food, stupid rules

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 04, 2015

My wife, son (20), daughter (15) and myself wanted to take a cruise and have the same the same cabin arrangement as we had on a recent cruise on Princess: my wife & I in 1 cabin, my son & daughter in a second adjoining cabin. No big deal, right? Well, it is to Norweigian Cruise Lines (NCL), and what a hassle it was through our trip. Norweigian requires that at least 1 person in each cabin be at least 21 years old. We found out why: there's an "honor bar" in each room. Why Norweigian can't remove the alcohol from cabins booked with only minors is beyond me. I understand that you don't want 2 10 year olds in a cabin together alone, but 20 & 15? Princess's policy is at least 1 person must be at least 18, which seems reasonable, and there's no "honor bar" to deal with. What a pain in the neck. Give me a Princess cruise any day.

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papalgc
Purser
5 star
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5 out of 5

At sixty two years old: BEST VACATION EXPERIANCE OF MY LIFE!

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 04, 2015

Had high expectations going on this cruise, never experienced a cruise before. This cruise was above and beyond or highest expectations. absolutely everything was Fantastic!  Can not say enough about the staff on board, From the Captain to our personal steward, all so friendly and accommodating they could not do enough for you, the food was out of this world and more than plenty of it. The scenery (with being blessed with great weather) was Beautiful! as were all the ports we stopped in. We are still smiling and talking about it and will be for a long time. The Norwegian Cruise line gave us such a wonderful experience, I would be hesitant to try any other.

Saving our pennies to hopefully do it again.

Len & Judy 

Orange, Massachusetts 

 

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5 star
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5 out of 5

Cruise skeptic

small verified icon Verified Review | Ship: Norwegian Jewel | Sail Date: Jul 04, 2015

The cruise to Alaska was my first cruise and I was a skeptic.  Took my daughter as a graduation gift from high school.  Both of us were totally satisfied with the cruise.  We had the specialty dining upgrade and enjoyed dressing up for dinner where the service and food were always better than expected.  Cagney's steakhouse was our favorite.  Loaded up my Kindle with book to read and never opened it as our days were filled with wonderful activities including excursions to the Totems in Katchikan, the Mendenhall glacier in Juneau, the White Pass and Yukon train  out of Skagway, and Eckart Gardens in Victoria.  After a quick afternoon nap, we would go to the evening show, eat dinner and then listen to our favorite guitar singer Randon before retiring to the most comfortable beds we have slept on waking to the gentle dawns and spectacular Alaskan scenery as we left our balcony curtains open.  I was so impressed with our cruise that I booked to future cruises - Around Hawaii and to the Baltic.

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Cabins

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CruiselineQ
Cruise Director

If no tables at the garden cafe, walk to the Aft of deck 12 and take your food into Cucina. Was empty for the most part!

You will like the fact the Jewel staff doesn't hound you for pictures like other cruise lines.

The 2 person musical duo "Cover Story" was very entertaining. The female vocalist was very good; the male musician played both piano and guitar. They did popular songs. Our 4 year old granddaughter danced to every number, to the amusement of the audience.

Roll Calls


Norwegian Jewel

7 Night Alaska & Sawyer Glacier (Seattle Roundtrip)

Sail Date: Aug 29, 2015

Ship Name: Norwegian Jewel


34 Ship Mate app members

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Norwegian Jewel

7 Night Alaska & Sawyer Glacier (Seattle Roundtrip)

Sail Date: Aug 08, 2015

Ship Name: Norwegian Jewel


27 Ship Mate app members

View Roll Call

Norwegian Jewel

7 Night Alaska & Sawyer Glacier (Seattle Roundtrip)

Sail Date: Sep 05, 2015

Ship Name: Norwegian Jewel


26 Ship Mate app members

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