We loved the trip. Ship was almost perfect. Food excellent. Nice shows at night.
The drawbacks: first, it took half the trip for the ship to acknowledge a credit that we had (USD75), after we requested.
Second: when Scott () sold us the trip we were offered a package of "full beverage" (we chose this package). Scottt told me that the only restriction I would find would be special mineral water. The rest would be "free". Not true. We found a list of restrictions (always being surprised): soda in cans had to be paid; coffees from bars have to be paid; drinks in glasses that were listed for more than USD15 have to be pad ((maybe the difference?).
So, why the salesman doesn't tell the true when selling the trip? That was very frustrating.
Especially liked meeting with Mr Q from the dining room to order special diet he was great not happy i wasnt able to use cruise next money to pay service charge not told this in advance and caused confusion in my bill also had problem with final bill desk staff came up with different amounts was told this was human error not acceptable as a reason for inconsistent amount left ship really upset if not for previous experiences i would not travel ncl again
My favorite part of the cruise was how friendly and genuine the cruise staff is. They go above and beyond to make sure you have a memorable vacation! The itinerary, and being able to stay docked in Bermuda for 3 days is wonderful. It breaks up all the at sea travel.
One thing I would like to see changed is something with regards to the "night life". There should be one club that is dedication to the 21 and over crowd. Sometimes I found it uncomfortable drinking and dancing aside 18 year olds. Especially when I come from the states and our legal drinking age is 21.
Ok The positive first! The help was extremely friendly and helpful especially with our friend who was in a wheel chair. Our cabin person was Govinel. He was great alway had what we needed. The food in the specialty restaurants was very good and hot. The shows were fabulous!!!!!! Don't miss them. Getting off and on was easier than I would have thought.
Now I think the dining room need some thought. It was very slow and the food was cold most of the time. But I think they are coming from refurbishing so maybe they are still training. Now for the elevators slooooooow. I think they should assign a elevator for only the handicap to use because it was awful how people would just rush in before the chairs could get in no matter how long you waited. I did notice there was a lot of handicap on board so this would be very helpful for them. Bermuda was beautiful just wish we had one more day there.
we only had from 1 on Tuesday to 5 on Thurs. The weather was great! We did enjoy our trip and made great memories with great friends.
The food was good & plentiful and the specialty restaurants were great especially the Brazilian & Mexican restaurants.
The entire staff & crew were wonderful and very helpful on every aspect of the cruise.
There were a couple of negatives, however: 1 pool for over 2000 people; are you kidding me!?! It was a shame that we could not have spent an additional day in Bermuda because the trip back took two complete sea days while the trip down required on one sea day; why couldn't we have spent another day in Bermuda.
In spite of this, we enjoyed the Dawn so much that we booked the 12 day April 2017 turn-around cruise from New Orleans back to Boston to start the next Bermuda season!!
I would personally like to share my experience aboard the Norwegian Dawn. I loved our room, 10126, great room, great location and our steward was awesome his name was Joseph Mercurio i believe and he was awesome however that's where the highlights end. Food at the Garden Cafe, outside buffet and drinks are terrible! It is absolutely nothing to write home about. However, the food at Aqua, Venetian and Cagneys was awesome. The servers and most of the staff could use some training on how to deal with the public they are pretty rude for the most part and definitely do not want to be there or serving the public and it is quite obvious unfortunately. The ship needs a real good updating and cleaning up. Everything including the staff needs a good overhaul and freshening in my opinion. My Dad got put in to medical on an emergency and i will say they were great however the girl that works the counter / phone at medical is beyond rude...she should not have a job, she was rude to me, my family and some members of security that were trying to help us get my Dad back on the boat. It was infuriating.
We were thoroughly disappointed in this cruise. The ship did not seem like it was last year. The spa offered no body lotion, or sweet smelling soaps, and cost $119.00 per person to join for a seven day cruise. If you wanted any quiet place to relax you had to join. The music on the pool deck was noisy!
This cruise was amazing, as was the staff. Every activity, show, person, meal, etc. was incredible. Whether you wanted to party or just chill, the boat had something for everyone. My son came with my husband and I, he's almost 14. He loved everything about the trip, and would do it again!!
Our room stewardess was not helpful at all. Every time we asked for something she said she didn't have extra blankets or towels. We had gone on another cruise with Norwegian last year and every time you passed a crew member they greeted you with a smile or hello. Not the case on this ship. We were not impressed. The wait staff on the other hand was wonderful. They were very nice. We had a few problems with hostesses who left us waiting for over an hour and didn't seem to know what they were doing. The food was just ok other than the Bamboo which was delicious. The ship didn't have enough outdoor entertainment, ex. waterslides, mini golf or even more shuffleboards. The shows were amazing! The room was ok. Not very impressed overall. Bermuda was gorgeous but the cruise itself left a lot to be desired.
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