Staff very different from 2 years ago. We had unlimited beverage package and the diet pepsi on pool deck at Topsiders was pepsi mixed with soda water. Not diet at all. Real diet pepsi was served at bars, specialty restaurants and complimentary restaurants. Also on the last day, when we saw our bill, the bartenders at Topsiders were adding on tips to our bill when the tip is supposed to be included and we tipped extra every day! A couple of great staff members made a difference daily in our overall experience but a lot of the staff has changed since we last sailed 2 years ago. Felt very different from our first experience.
Ship personnel were very friendly, helpful, attentive to everything.
Live shows in the main theater were Broadway nad newar-Broadway quality with ONE GLARING ISSUE - >>Lighting
I am an alcoholic and drink only NA beer, unlike most people. But there are a lot of alkies over 50 like me as well as diabetics who choose NA beer. On this ship the only NA beer available is Buckler - not my favorite. From talking to others I find three of the NA beers people like me like the best are St Pauli NA, Erdlinger, and Clausthauler NA. The least that NCL could do is offer a choice - don't you think? Buckler is made by Heinekin and in Holland they do not even sell it there!
The staff was wonderful. They were smiling and always trying to make you feel at home. However, if you were looking for diversity, this ship has a little. Other cruise lines we have gone on were way more diverse with their staff.
There were some funny activities. We had some good laughs. I would like to give a shout out to "Shaking Shirley", she really knows how to entertain. I was disappointed with the fact that a lot of the activities had an "extra charge". Being that I have all children 18 and over, there were very few places on the ship for 18 and over to be. The casino was one place, however, none of us are gamblers. The only other place was what they call the Bliss, but the 18 and over wasn't really enforced. I know several people that were frustrated with this. If you are looking for somewhere for just adults to be able to go, this is NOT your ship.
We had a great time on our Norwegian Dawn cruise to Bermuda. The staff was exceptional, our room was exceptional, and the entertainment was really a step above the rest. There were a few items that need to be addressed....but I would sail on this ship again -- no problem. The ship was recently renovated and in our room we had a problem with the air conditioner the first day, an issue with the toilet the last day and an issue with one of our window shades in between. But -- the GREAT staff corrected all issues quickly. The entertainment was exceptional in the main show room. The music in the evening was lacking...it ended early except for the nightclub for the young folks.
The entertainment was great they had an excellent show every night the crew members recognized you by name and took interest in our preferences. Was incredible how quickly the splash academy team gain the kids interest I have children in the age 7,9,12 and they just wanted to be in the splash academy which cover for not having a good pool or slide for them.
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