We had a wonderful time cruising to Bermuda on the Norwegian Breakaway. Lots to do every day... activities galore, for all ages. Fantastic fitness center, great entertainment, day and night, wonderful shows, and delicious food in a wide variety of restaurants and cafes. Though it's a big ship, we easily found out-of-the-way spots away from the crowds, to have a drink and quiet conversations. The friendly staff couldn't do enough for us, making our first cruise memorable, safe and enjoyable.
A very large ship full to capacity. Bermuda was beautiful. Nice beaches and water views. It was impressive how the crew keep up with the crowd. Only experienced issues with the excursion desk and La Cucina restaurant while on board.
The ship has adult only areas. The adult areas need to be monitored more closely by the crew. On our cruise babies in diapers, kids and teens entered the adult area and adult only pools.
there were 4800 people on this ship. way too many. the ship is way too big the cabins are tiny and I could hardly get my walker through the cabin door. A crew member was killed when a life boat fell on him during a drill. that sort of put a damper on any festivities there after. The pool was tiny and 4000 people wanted to swim at the same time.
The kids pool was not operating for half the week, we had two mishaps that only one of which we were notified, and the disembarkment process is out of control and very scary. We are from the Emergency Management family along with EMS and Fire background and it is completely unsafe!!
My Husband and I enjoyed the cruise very much, we were extremely happy with the staff on board. We would like to give a shout out to Alan and Rainer at the pool area as well as Kris who took care of our room. The shows were fantastic and the restaurant's were very good (Our Favorite was the French one). The staff were cleaning every time you turned around and they were very big on washy washy with hand sanitizer. We had a lovely mini suite with a large balcony enough room for a couple. The one word of caution and only thing I would change is the disembarking plan. It is a real safety issue with the amount of people on board. If you were carrying your bags off on your own you were the first to be called however imagine hundreds of people getting off at the same time carrying their bags and looking for their family. The elevators were stuck in the open position and the halls crammed with agitated passengers all looking to get off the boat. There were old and young and people with disabilities not to mention those who thought they were a size 2 trying to mow you down with their large luggage to get to who knows where. I think a little more organization is needed and more staff present during the disembarking process, so definitely pack your patience! All in all we had a lovely time and would cruise again.
Dynamic duo- Mr Hartley was a hilarious, careful, expert, marine specialist with a helpful, tender, and knowledgeable son. Mr Hartley engaged each one of on the entire tour, especially our 8 year old (or maybe she charged him first ;) and as a result she felt at ease, trusting his every directive (despite 15 seconds of getting comfortable with wet suit, cool ocean water, and breathing. Both the children and I were blown away by what was in store for us on this helmet dive. Glorious coral reef, pristine turquoise water, friendly & interactive fish that one can handle, constant learning on the ecosystem and marine biology, relaxed and engaging tour team, wordsmith captain, timeliness, etc., make for a stellar experience in Bermuda. THE best tour in Bermuda! THE best way to support a local business in Bermuda! SO glad we looked into various types of water experiences. BRAVO Hartleys! BRAVO Helmet Diving!
Oh & we loved our balcony rooms. Great housekeeping. HANDS DOWN- BEST KIDS PROGRAM CALLED SPLASH ACADEMY! Struggled to get kids out of the camp. They would beg to go and stay as much as possible, all day LOL. Beautiful showcase in the huge theater. My daughter auditioned and was selected as the kid- MC for the show. Will stay with her forever.... My girls cried when saying goodbye on the last night.
Other than that, the pools are too small and crowded for mid-day activity. Spice H20 space and tubs are lovely and quiet during most of the day & great parties at night.
These mega ships loose the experience, tried it twice. Theater only holds 700 people, the ship has 4,000 passengers. Have to make reservations & only had 4 different shows. Activities that were held in lounges & theater are done in the Atrium. Unable to get seats & difficult to get through. with all the crowds. Difficulty making Specialty Reservations. Getting off ship terrible, long lines went from back going around in a circle. Cabin bathrooms couldn't flush 3 different days for about 3-4 hours. The pool much to small, no chairs. I personally enjoy the smaller ships, like the Gem class.
The Breakaway was intended to server over 4,500 passengers, but the pools, theaters, and Atrium area cannot accommodate this number of people. They can no longer claim to be "freestyle" when reservations are required for many dining and entertainment functions. The service was very slow. This was not due to the staff themselves since they always tried their best to make the customer happy. The problem appeared to be under-staffing. NCL has implemented cutbacks in services as well as increases in fess and charges. They will no longer allow bottled water or soda to be brought onboard and will soon replace the free Uptown Grill with an a la carte fee-based version of Maragritaville. I can no longer recommend NCL. If you do wish to try an NCL cruise, I suggest doing the Gem out of NY rather than the Breakaway.
If there's a show or restaurant you really don't want to miss, make a reservation well in advance online, or you might miss out. Also, be prepared to spend more onboard than you might have on other cruiselines.
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