Advice

Norwegian Breakaway is an extra large ship, carrying 4000 passengers and 1700 crew, and sails from New York, New York.

Price: $$     Size: XL     Built: Apr 2013    

What people said about this ship:

"...still pay for all the shows and to dine in their specialty restaurant s( $ 25 - $ 75 per person)." in 17 reviews.

"...couple : Burgers in Uptown and Chateaubriand in main dining room s." in 47 reviews.

"...at we at port canaveral( not very exciting compared to new york ) and a trip to the kennedy space center." in 57 reviews.

Norwegian Breakaway departs from:

New York, New York

1029 reviews from our community



Third Mate
3 star
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3 out of 5

Breakaway 14 Day Caribbean Cruise a mixed experience

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date:

Overall, an enjoyable experience but not without some issues. This is my 19th cruise (NCL, Royal Caribbean, Princess, Stella Solaris, Seabourn, Cunard, Carnival, Maxim Gorky), so I have a lot to compare it to. Went on cruise with girlfriend.

 

Positives:

Price

As a relatively new ship most of the facilities are in good shape

Pretty stable in rough weather

Some interesting outdoor spaces for relaxing

Entertainment was good and varied (including recent star of Wicked). Blues club.

Food was fair to good

I spite of its large size their generally was a sense of space around you

Exercise equipment was in good shape.

 

Not so good

We had an inside cabin which actually lacked drawers to store clothing (very inconvenient). Bathroom was adequate.

Service was spotty. Room was not done when requested, extra towels took a full day to get. At some meals servers got orders wrong or did not bring drinks as requested

Lacks wow factor in not having high atrium or glass elevators

Pool was too small for a ship with this many passengers

Does not have covered pool area which makes no sense since they are sailing from New York in winter

The "nickel and dime" factor of NCL.

They charge extra for some of the entertainment.

This was the first cruise I have been on where there was not a free steam room or sauna to use (they want you to pay extra for spa use). Most other lines have more attractive workout areas.

Whoever designed the theater seats was incompetent. Very uncomfortable.

Drinks are ridiculously expensive

Medical staff seemed uninterested when a physical issue was brought to their attention

 

 

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Third Mate
5 star
5 star
5 star
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5 out of 5

Great Carribean Cruise

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date:

I really enjoyed my Carribbean cruise aboard the Norweigian Breakaway. The ship is truly beautiful. There were a lot of things to do on board. I went on the giant water slides. It was great fun. The shows and entertainment were first class. I especially liked the Rock of Ages show. The food was excellent at the buffet and free restaurants. I tried a few of the specialty restaurants and they were great too.

I enjoy cruising to the Eastern and Southern Carribbean the best. The water there is absolutely beautiful. My favorite islands are St Thomas, St. Maarten, Tortola, Barbados, and St Kitts.  This is my second time cruising to these islands and I can never get tired to see them. Overall I enjoy cruising Norwegian Cruise line the best.  

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5 star
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5 star
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5 star
5 out of 5

A GREAT GETAWAY ON THE BREAKAWAY

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date:

We thoroughly enjoyed the cruise. We are so looking forward to our next one. We also enjoyed the length of the cruise. 14 Days are our new standard!!!

 

Karen is the Greatest Travel Agent. . .We recommend her highly.

Cruise Photos

St. Thomas in the morning

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Third Mate
5 star
5 star
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5 star
5 out of 5

Norwegian is Better than in the Past

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date:

We have not been on Norwegian for a few years as we liked other cruise lines better, were treated better, and food was better.  But Norwegian has improved greatly.  The staff is wonderful, everyone is greeting us wherever we are and they are so attentive.  The food is much better than in the past and the options of what to eat is outstanding.  In the complementary restaurants we had 16 main dishes to choose from.  Lunch at the Garden Café on deck 16 was fabulous with the made to order burgers and huge New York style salad bar.  It was fun to watch the bartenders making drinks at Shakers and the atmosphere in the Irish pub with its bar and restaurant made it feel like we were at home.  The ship is large but other than the first day it did not seem crowded, and even on sea days one could find a room to sit in the sun on deck.  The entertainment options were the best we have ever had as sea.  Broadway shows, SNL comedy, Hypnotist, Comedians, 3D movies were exceptional.  Outdoors they had the ropes course, Bounce, rock wall and the 5 water slides with the two where the floor drops out from under you.   We were on board 14 days with stops at 8 islands, we were never board with all that their was to do.  So much to do that it is impossible to do everything.  NCL you are on the right course, keep it up.

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Second Mate
4 star
4 star
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4 out of 5

Third time a charm.

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date:

This was our third time on the Norwegian Breakaway and we were, once again very pleased. As usual, the staff was very professional and courteous. The dining experience was exceptional, lunch at the Uptown Grill is always enjoyable. The entertainment was varied and well done, although in some venues the decibel levels were excessive, especially the theater and Spice H2O.    

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5 star
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5 out of 5

Tries their best

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date:

The variety of food was wonderful and very good.  The staff were very friendly and would do whatever to help you.  I had a complaint about the slow service one night at the beginning of the cruise.  They listened and gave me a little special treatment.  Great cruise for a reasonable price.

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4 star
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4 out of 5

thanks for good service

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Purser
5 star
5 star
5 star
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5 star
5 out of 5

Wonderful ship, staff ,food and entertainment!

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date:

This was my second cruise on the Breakaway but the 14 days on this ship without ever getting bored or disappointed has made me a Norwegian fan. There was not one instance that disappointed me.  Loved the dining options, the islands and tours  entertainment and especially the warm and friendly staff. You will not be disappointed.  Fun for all ages!

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Third Mate
1 star
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1 out of 5

Richardson Family Horror story

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date:

Donnie,

 

   Please call me on Monday Jan. 18 2016 to start detail dispute on all charges concerning our 14 day NCL cruise out of NYC. I will be sending you photos and all documentation (with as much detail as possible) including DR bills from their hospital to get reimbursed from travel insurance. Below are just a small portion of reasons we where terrible dissatisfied with NCL breakaway.

 

Cabin bathroom-five days out of first week every morning our toilet would not work. The second week 2x times that I could remember. Meet with Jatin (which I will send you a copy of his card). Explanation was that someone in forward cabins was putting something down toilet affecting all of ship. It was very disgusting DAILY to not be able to flush toilet.  The second week we where at show at breakaway and my handicap son after being sick needed to use bathroom and all toilets in front of ship on public floors 6/7/8 where all out and was told AGAIN nothing they could do we would have to go all the way back to rear of ship... Sadly he did not make it in time!!!! This is TOTALLY unacceptable.

    Before entering ship we signed a form denying charges for kids.. Well while we arranging room our youngest went to video arcade and played games totaling approx 180.00 dollars. Granted this was finally taken care of after 3 phone calls because they said "it would have to be looked into".. They 2x only partial credit we where called and told "we made an addition error". In this day and time with computer it is virtually impossible to make an addition error...

 On second day at sea, the children's pool was down for "repairs".   On 3rd day at sea since we where unable to use Childrens pool and the fact that our family dynamic is 4 adults and one child age 10 we started swimming in "adult pool" (which at this time had NO IDEA there was an age restriction.)  my wife and youngest son was called out causing a HUGE scene being told no children where allowed in pool and that they could not accommodate a family of 5 due to there is 4000 other people on ship and rules are rules and the head bar manage literally told me word for word standing on pool deck "NCL has best customer rating on all cruise lines" and that they have cruise critics on every cruise to insure highest rating and that if his actions where wrong they would of noticed cause they where by pool... Honestly I could care less about any of this. From a professional standpoint this should of NEVER been said by a senior officer!!! Again we meet with Jetin to be told that "he would look into it. But most likely not be able to "change company policy". This was then escalated to my wife being told by same bar manager that he was going to call security and her and my son would be "escorted of ship" over setting in a hot tub.... This right here not to mention ANY thing else is why we will not pay ANY of NCL charges having to do with accommodations or service gratitudes. PERIOD!!! The most unprofessional circumstances I have ever witnessed.

   After requesting EASILY handicap accessible rooms (which I know you Donnie did for us) and being contacted by NCL prior to leaving on cruise to fill out handicap request form, which we did and have confirmation of NCL receiving. We requested distilled water for Regans breathing machine (which is medically ordered.  Never once did we receive any. Hallways would not accommodate is medical stroller and at least 2-5x DAILY we would have to either personally move or wait on Stuart to move house keeping carts. (See Photos) this also will be discussed concerning Regans hospital bill and diagnoses. Room we where assigned had a pole directly in middle of both doors narrowing access to each room and is stroller would not even fit. (Again see photo) we called front desk and was told first day "sorry we have at full capacity" and there was not any effort made to try and accommodate my son handicap medical needs. AT ALL!!! Concerning the rooms initially when we arrived there was 2 different stateroom attendants and we would request something and was told at least 3x when they arrived "sorry this is not my room" and we would have to wait for different guy... PLEASE explain how with technology we have today that ANYONE would think this is acceptable for a family occupying 2 rooms jointly?????

      On to food and service... One morning my wife ordered French toast without raisins and we where informed that it would take 20-25 min. When it arrived it was so raw that when my wife cut into the bread it ran out onto the plate. This was at Taste. Then returned with replacement order WITH raisins... We had standing order for appetizer of tomato  caprese, and after 3 day of it arriving GREEN (see photos) and NEVER once was oil and balsamic brought with order.  We meet with head matadee of Taste because that night also 3 of 5 dishes where delivered to table COLD.  We where "assured" it would be taken care of. The photo you will see was the following day after showing still how green..  The next day after returning to room NCL had delivered a tray of appetizers to each room with RAW shrimp and cream cheese on them and left the setting out all day at room temperature ( I guess expecting us to eat them). AGAIN if anyone was paying any attention at management level at all this could NEVER happen. On several occasions my family and wife was told by waiters "getting us a soda in Garden Cafe "was not my job" one name was Lavon Charles.  Concerning the Garden Cafe everyday food was mostly the same With VERY little variance.  Customer service was very poor and felt very under staffed.

 We also contacted a second "customer service manager name was ERIC. Nothing was accomplished by this either. Purchased Spa package and 2 days spa was closed in portions and again was told nothing they could do. I think 1-day was credited. That is not point. It is there responsibility so supply the services paid for regardless.

   Now on the a very serious issue. Again my son is handicap and has a very extensive medical background spanning 16+ years and followed by numerous medical specialist (which have been contacted) and will be sending reports on the severity of negligence in medical care. We arrived at hospital at 10:17 AM and was informed this was "after hours because service ended at 10:00. Yes please try and wrap your head around this... After being told all services would have to be paid up front he was diagnosed with phonemonia  and given Antibiotic and steroid. The next day after we contacted Jetin again after being told by room Stuart and EVEN the head floor 12 hotel room manager that there was not any sanitizer that could be given, to help stop spread of sickness to other family members. It was also very importance to sanitize Regans breathing machine hose. This was also related to Jetin I which we where told he would get back to use and NOTHING was ever done for 3 days . The last 2 days he was unable to even wear machine even though he has severe sleep appnia. Not to mention now I am sick and my wife. Also this was going around ship with cough and sore thought. 

 

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4 star
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4 out of 5

Great except fort de france

small verified icon Verified Review | Ship: Norwegian Breakaway | Sail Date:

I enjoyed the cruise a lot, but experienced nothing but rudeness and frustration on the trip to fort de France. The people were rude and unhelpful and they tried to charge much more than was reasonable (for example they tried to get 2 American dollar per euro when the conversion rate is 1 dollar to .9 euros). I also felt like there were some hidden fees on the ship such as service fees. Other than that I loved the staff and the food. 

Cruise Photos

View from our balcony

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Cabins

Norwegian Breakaway has 2014 cabins and 42 categories. Explore each cabin type and read cabin reviews from the community.

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Deck Plans

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Popular tips for Norwegian Breakaway.


xxmac19393
Third Mate

O'Sheen's Irish bar is the best place to go for an enjoyable sit down breakfast. It is also great for lunch, where you can even be served at the bar!

Loved all the restaurants on board including the Buffet! Lots to do for kids.

pskwirut
Deck Hand

If there's a show or restaurant you really don't want to miss, make a reservation well in advance online, or you might miss out. Also, be prepared to spend more onboard than you might have on other cruiselines.

Roll Calls


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Sail Date: Mar 20, 2016

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