My entire group was very disappointed that our cruise destination had to be changed. We kept calling prior to our travel date and time to see if we would still be able to travel to Bermuda . We were told over and over again, yes. I believe that they knew that it was an increasingly real possibility that the hurricanes were rapidly changing their course. The trip should have been postponed .
Our port stops were horrible. The $239.00 of on ship credit per cabin was not enough compensation. We are all still waiting to hear more from the company. We were left feeling like the company just took our money and ran away with it.
I have been on cruises with Carnival before, and also enjoyed every moment. I was a first time NCL cruiser, and my boyfriend a first time cruiser altogether. I will say this ship was amazing. However, we got rerouted because of hurricanes matthew and Nicole. We found this out once we were on the boat, unable to use our trip insurance. The alternate itinerary left much to be desired, as they brought us to Cape Canaveral, FL and Nassau, Bahamas- both were just hit by Matthew themselves. The shore excursions were pretty much a walk around flooded, boarded up streets- in both situations. The staff on the ship was hit or miss. Drink prices were hiked in ports. There were sewage draining issues. A lot of the time, the outside activities were roped off (pool, slides, ropes course..) Needless to say, I think this trip of cruisers were robbed of their vacations. NCL handled everything very poorly.
Held overnight in NYC due to Nicole, then diverted to Port Canavaral and Nassau instead. Neither port stay - half a day each - long enough to do much. No excursions even offered in Nassau. Better a full day in Nassau and in San Juan, say. Enjoyed the ship very much, with only one bad meal in Cagney's, of all places; slow and cold. Shows good, music good, comedy club fun. Service on the whole was very good. Seas a bit rough though.
NCL fumbled wheelchair assistance on both embarkation and disembarkation.
Cruise was not good as cruise line made decisions that were not in the best interest of the passengers. The cruise promised three days in Bermuda but due to weather problems we traveled to Port Canaveral Florida and Nassau Bahamas. Neither port was comparable to Bermuda and the visit including both ports was 15 hours total compared to the promised 3 days in Bermuda. The NCL provided $200 shipboard credit per cabin compensation which was woefully inadequate. Since the $200 per cabin credit must be spend on the ship coupled with the NCL savings from not paying the Bermuda tourist tax it appears that NCL gave very little in compensation back to the passengers. Also NCL should have given passengers the option of opting out of the cruise after announcing in New York City that that there would be no cruise to Bermuda with no information on the alternate ports until the next day while the ship was still at the NYC pier.The announcements should have stated that passengers could opt out, outlined the financial considerations for doing so and the debarkation procedures. None of that was done and I felt like I was held captive going to places that I did not want to go. In light of this, I am requesting adequate compensation so that sometime in the future I will be able to enjoy the cruise that I paid good money for and did not receive.
There was a change of intinary at beginning of cruise , because of Hurricane Nicole we were re routed to Cocoa Beach (nothing there except for Sea World and Universal ) , we were there for 9 hours and then off to Nassau , one of the saving graces was that every stateroom received $200 OBC , which i used full advantage of , Nassau was ok thanks to deal I was able to me made by Shopping Consultant Shannon . Minor hiccup in Manhattan and thanks to Resturant Manager Liluan , situation was resolved quickly . Overall cruise was very good and definitely going back to Norweigan , now I know not to go during hurricane season because that is something Norweigan has no control over and passenger safety is most important to them .
I hated the cruise. I hated the sneaky way we were trapped on a boat for almost 7 days riding around the hurricane infested Atlantic ocean. I hated going to not one, but two hurricane ravaged places, where the clean up was not even completed. I hated being on land for only about 8 hours. I hated that you assumed that you could rip off the paying cruise people and get away with it. I am furious and I do not want to talk about your lousy boat. I want my money back! That's what I want!
As all Americans new there were two hurricanes during this period of what was going to be our cruise. Hurricane Matthew & hurricane Nicole! We wouldn't of ran into Matthew but Nicole was heading to our destination and I have to say this Norwegian break away absolutely New it before we aboarded this ship and that's where many like me are pissed! The destinations they picked were not worth the amount we paid for the trip! The destinations where Desolate dreary 😔 we arrived mid afternoon so we actually didn't have any time we were on ship and at sea most of the time! For me I would of rather postponed my trip and used later. I am pissed I had no option! And the places we went I would never had gone! There was nothing nice about any of the ports Port Canaveral Fl or Nassau Bahamas booo gross!
Unfortunately, due to Hurricanes Matthew and Nicole, the cruise did not go to Bermuda. Very disappointing but understandable. It called on two much inferior ports, Port Canaveral and Nassau Bahamas.
What is not understandable was the reaction of NCL. They gave a $200 credit per cabin, for all cabins, no matter the level of cabin. So we, who had a balcony got the same compensation as those in an inside cabin. Very unfair.
No incentives were offered for future cruises, which we found very disappointing. While the ship, the personnel and services in general were satisfactory, the issue of compensation was very badly handled and left a bad taste. I doubt we will cruise again with Norwegian.
You can shere these comments with NCL if you wish.
Norwegian's cruise line was nice, however due to the hurricane, we did not cruise to Bermuda. We were not notified that we were not cruising to Bermuda until the next day and at that time was not given an alternative decision to refuse the cruise given. The cruise to Bermuda was replaced with Florida and Bahamas, which both places were washed up from the hurricane. We spent most of time on the boat. The boat was lovely, but I think we should have been given the option to cruise or be refunded more than a on board credit of $200, that is given back to the cruise line. It definitely wasn't the Anniversary I was looking forward too.
If there's a show or restaurant you really don't want to miss, make a reservation well in advance online, or you might miss out. Also, be prepared to spend more onboard than you might have on other cruiselines.
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