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Navigator of the Seas

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Price: $$     Size: L     Refurbished: 1 yr ago    

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5 star
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5 star

Excellent cruise

jsp616 reviewed 4 days ago

What people said about this ship:

"Dining in the main dining room was marvelous." in 154 reviews.

"Shows at night were good, Ice show was wonderful." in 48 reviews.

"this was our second cruise with royal carribean and are already planing our next one with a couple..." in 32 reviews.




1269 reviews from our community




1 star
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1 out of 5

The worst experience we could have ever had for our first cruise

small verified icon Verified Review | Ship: Navigator of the Seas | Sail Date: Jun 21, 2015

Dear Sir/ Madam,

 

I would like to address an issue to you, that I, Alexander Kammermeier and my girlfriend April G. Delariva had to face on the 21st of June 2015.

We had booked a cruise for the Royal Caribbean Ship the Navigator of the Seas, which left from Galveston, Texas to Cozumel, Belize and Roatan (Honduras).

The sailing date was the 21st of June 2015 and the return date the 28th of June 2015.

We booked the cruise on the 14th of October 2014 through Orbitz and paid the full amount for the cruise by the 24th of March 2015. Our Cruise reservation number for room 7519 is 9095877 and our Orbitz confirmation number is 307-39120498.

We arrived at the cruise terminal in Galveston early at about 9:30am on the 21st of June 2015 with a big group of people, that was travelling with us. When we were trying to check us in I was told that there was an issue with my visa.

I am a German citizen and holder of an L1-B Visa since the 12th of September 2012. The Visa  is valid until the 10th of September 2015.

I travel a lot internationally for work and personal reasons. The last time a re-entered the USA with my visa successfully and without any questions was the 23rd of May 2015 (stamp is in my passport).

At this point I want to point out, that all that is required as per Royal Caribbean’s website the Passport from my home country. And a Multiple entry United States visa (if applicable).

Please see here: http://www.royalcaribbean.com/beforeyouboard/travelDocumentation.do?cS=NAVBAR&pnav=4&snav=5#usport

 

The shore personnel of Royal Caribbean Cruises in Galveston said, that they need to see the I129-S form to my visa.

Although I was never asked for that form before, and despite the fact, that the contracts of Royal Caribbean and Orbitz do not mention that, the form was emailed to the on-shore personnel immediately.

It took the personnel over 2 hours to review the email until they finally came back to me and said, that the I129-S is not enough, but that they need an original of the I129S and the Immigration Form I-797.

My lawyer was by that time already in contact with Royal Caribbean on shore and with their emergency helpline. He explained the visa regulations to the on-shore personnel, stating that they do not seem to be correctly informed about the visa regulations. He advised me not to get those original documents, because they have no relevancy over the validity of the visa and wouldn’t change anything.

In order to satisfy Royal Caribbean’s request and to finally join our friends, that were already on board however, April and I went to get what we were asked for nonetheless.

We borrowed a car and drove over 130 miles in midday weekend traffic and got the documents that we were asked for. After arriving back at the terminal at 3:10pm and handing everything in, we were still denied access.

The reason this time: They also need an original I797 form. I, as the visa holder however, do not have an original of that form. My employer has a copy and I had to hand in an original when I first entered the United states – only on first entrance.

So not only is their request not possible for me to fulfill, but also does Royal Caribbean never states I need any additional documentation to my visa. In addition one of our friends, that was on the cruise ship is French and has the same L1 type visa. He was checked in and boarded without any further questions.

 

The end of the story was: The ship left without us at around 4:30. We were misled, misinformed and in the end even mistreated, as the shore personnel asked the police to escort us out.

We were never during the entire seven hour time period asked to leave, nor were we not cooperating in any way. We did everything we possibly could to satisfy the questionable request of the onshore personnel and in the end we were treated in a rude way by especially two Royal Caribbean employees (that I could provide the names of) and the police used physical Force on us.

We were planning this trip for more than a year. It was supposed to be our first cruise and it was a destination wedding cruise of two friends of ours. April and I were an important part of the wedding – we were to hold a speech and had wedding gifts with us, that the couple now did not receive on their wedding in Belize. In addition we were meant to scuba dive for the first time on the trip and got our scuba certification just for this trip. All of that was not possible for us anymore.

Out of a group of almost 40 people, we were the only ones that were denied access to the ship, despite other people having the same visa.

There are a lot more details to this story, that add to the discouragement, disappointment and even humiliation beyond words.

Our experience could not have been any worse and it is needless to say, that not only our friends on the ship, but everyone else, that we know is in shock and indignation about how we were treated - especially as the reason is so incomprehensible.

As a result of this painful and degrading experience we would like to know how Royal Caribbean will refund and reimburse us.

I am very much looking forward to your soonest reply.

Thank you,

Alexander Kammermeier

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jsp616
Purser
5 star
5 star
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5 out of 5

Excellent cruise

small verified icon Verified Review | Ship: Navigator of the Seas | Sail Date: Jun 21, 2015

The cruise exceeded my expectations. We had a group of 6 from ages 10-40. There was something for everyone to do. The food was amazing and the service was even better.

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3 star
3 star
3 star
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3 out of 5

Ok

small verified icon Verified Review | Ship: Navigator of the Seas | Sail Date: Jun 14, 2015

The staff was great but the Main Dinning Food was just OK. No filet or lobster unless you pay extra. Even a burger at Johnny Rockets was extra.  Felt like they did nickle and dime you all week. 

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shaversh
Purser
4 star
4 star
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4 out of 5

navigator of the seas

small verified icon Verified Review | Ship: Navigator of the Seas | Sail Date: Jun 14, 2015

Good stops, and ease of boarding and departure.  We have been on the sister ship and liked that ship.  Dining room service was excellent.  Entertainment was average.

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mbubel53
Purser
4 star
4 star
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4 out of 5

Beautiful Ship, Fun Cruise, Expensive Wi-Fi

small verified icon Verified Review | Ship: Navigator of the Seas | Sail Date: Jun 14, 2015

We had a great time on the Navigator despite bad weather out of Galveston and a shortened stay in Cozumel. Also make sure you grab a tender ticket early for the boat ride to shore in the Caymans. We got there late and did not get off the ship until after noon, shortening that shore excursion to about 3 1/2 hours. Food was very good. We ate at the main dining room every night. Service was excellent also. Don't buy Cuban cigars, immigration will confiscate. Then their is the Wi-Fi charge (without it no phone service), $40/day, ridiculous!

 

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bear2301
Purser
5 star
5 star
5 star
5 star
5 star
5 out of 5

Great Cruise Experiance

small verified icon Verified Review | Ship: Navigator of the Seas | Sail Date: Jun 14, 2015

The Service was excellent. The Crew was great and wait Staff Exceeded my Expectations. The only negative thing was the Photo Department. We were sold a CD by a Staff member and was told to pick it up next day. We went twice that day and was told by 9:30pm next day. When we went to pick up was told there was no such thing as CD and they would be emailed. The Lady staff member told me everyone knew there would be no CD with Pictures on it.Making me feel stupid! She was very unprofessional and they need an Adult in Charge of that Department who can answer questions correctly.Other than that it was a wonderful experience.

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adh53phd
Purser
5 star
5 star
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5 star
5 star
5 out of 5

cruise rating

small verified icon Verified Review | Ship: Navigator of the Seas | Sail Date: Jun 07, 2015

great trip - best service- dining staff was fabulous and made us feel like family- excursions were well organized and staff always polite and helpful  very relaxing and fun -on board entertainment was very good also -very pleased overall

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1 star
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1 out of 5

overpriced, over crowded EXPENSIVE

small verified icon Verified Review | Ship: Navigator of the Seas | Sail Date: May 31, 2015

Not what expected. The money that goes into it is definitely not worth it. Almost all activities on board have to paid for and they aren't affordable. What few shops they do have are highly overpriced and have no variety. The food is disgusting. I didn't have a single decent cup of coffee while on that boat. Also be aware that an outrageous gratuity percentage is slapped onto everything! 18% is outrageous not to mention that is in addition to the mandatory 12.50 per person per day!

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4 star
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4 out of 5

Review of 5/24/15 7-day cruise

small verified icon Verified Review | Ship: Navigator of the Seas | Sail Date: May 24, 2015

The cruise was very good and our party of four had a great time.  Had been to all the ports before, so chose to stay onboard and enjoy more of the ship's offerings. The crew onboard were very efficient and helpful.  Enjoyed the Windjammer Buffet and the Sapphire Main Dining Room.  Also thoroughly enjoyed the specialty restaurants onboard with Chops Grille and Giovanni's.  Always too much food for one person to partake in, so you have to portion/time manage.  The Prommenade Cafe was a really total surprise.  Open 24 hours with coffee/tea/water/iced tea, then wonderful pastries/rolls/cookies and also the best variety of mini croissant /roll sandwiches ever (for those in-between times).  The music variety onboard was very enjoyable and a mix to please everyone.  It was evident the ship had undergone a retrofitting recently (beautiful upgrading).  The Port of Galveston is a little understaffed and needs more/better directional signage to process a large group of passengers at one time.  

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1 - 10 of 1269 reviews

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Cabins

Navigator of the Seas has 1557 cabins and 25 categories. Explore each cabin type and read cabin reviews from the community.

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Popular tips for Navigator of the Seas.


wkeener
Third Mate

I lost a diamond necklace on the next to last night and the cleaning service people found it and turned it in that says something for the honesty of the ships staff

Pinman
Purser

Take advantage of the free on-board activities such as trivia, the quest, and late night comedy.

Bring a few extension cords. The room had only a few outlets.

Roll Calls


Navigator of the Seas

7 Night Western Caribbean (Galveston Roundtrip)

Sail Date: Aug 30, 2015

Ship Name: Navigator of the Seas


75 Ship Mate app members

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Navigator of the Seas

7 Night Western Caribbean (Galveston Roundtrip)

Sail Date: Jul 26, 2015

Ship Name: Navigator of the Seas


70 Ship Mate app members

View Roll Call

Navigator of the Seas

7 Night Western Caribbean (Galveston Roundtrip)

Sail Date: Sep 20, 2015

Ship Name: Navigator of the Seas


66 Ship Mate app members

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