Maasdam

3.8 out of 5
Price: $ $ $ $     Size: M     Refurbished: 6 yrs ago    
Request Contact from Vacation Planner

About Maasdam

Maasdam is a medium ship, carrying 1258 passengers and 580 crew, and sails from San Diego, California and Sydney, Australia.

Learn more about Maasdam

Recent Review

leehanley says ...

Great weather and great cruise

This is a good cruise to take if you want a taste of the Quebec, and Nova Scotia area.... Read more
Read 280 Maasdam reviews


Contributor Level: Deck Hand
4 out of 5

Great weather and great cruise

Verified Review
/
Sail Date: / Traveled As: Couple

This is a good cruise to take if you want a taste of the Quebec, and Nova Scotia area.  We chose the Ocean View Room, which was very comfortable.

 

The food was good, but if you are a foodie you may judge it as decent.

 

The crew was friendly and helpful.  The entertainment was okay, but they seem to have a lot of selling items such as Art Actions, etc. as entertainment.

 

If your looking for a laid back, relaxing cruise this is it.  Not a lot of frills, but nice people and beautiful sites to see if you take the shore tours.Happy

Read more

Was this review helpful? 3
Contributor Level: Purser
2 out of 5

A cruise to container ship ports!

Verified Review
/
Sail Date: / Traveled As: Singles/Friends

THE VERY GOOD: The cabin. The food. The cabin staff and the food and drink servers.

THE NOT SO GOOD: Shore excursions varied, some good, some bad - All overpriced. All drinks were overpriced. Entertainment varied, some good, some bad. Front desk service variable - good, if it was a simple matter - unhelpful, if it required a little imagination, see comments below.

THE UGLY: The ship's moving map stopped working after several days and was never repaired. The captain gave hardly any information as to where we were cruising and when he did make an announcement it was inaudible and the information given was about the port we were already leaving. We often docked at filthy commercial ports instead of cruise ports. At cruise ports we were nearly always moored at docks furthest from the port entrance or we did not even moor at the main cruise port. At Aruba we moored half a mile from the port entrance and on the cruise were many elderly people and persons with limited mobility (ie. Some in pushed wheel chairs and others needing walkers). Despite this, HAL provided no shuttle, golf carts or any other means to get these people to the port entrance where they could get transport. HAL should be ashamed of themselves for such inconsiderate behaviour. Front desk was unhelpful with arranging the meet up for shore excursions when people had not them booked through HAL, athough the ship did not even dock in the main cruise port. (HAL did not offer the excursions in question).

Read more

Was this review helpful? 1
Contributor Level: Deck Hand
5 out of 5

Wonderful Cruise!!

Verified Review
/
Sail Date: / Traveled As: Singles/Friends

The Maasdam singers and dancers made the cruise for me.  They were the best entertainers we've seen on any cruise we've been on.  The stewards, especially in the dining room, were excellent.  Almost all of the excursions were worthwhile and enjoyable.  The only one that was so-so was in Guatemala.  The only negative was the size of the locker room in the spa.  It was difficult to change with more than one other person in the room.  The thermal suite was smaller than on other HA ships, but was adequate for the number of passengers.  Overall, an enjoyable cruise!!

Read more

Was this review helpful? 3
Contributor Level: Purser
5 out of 5

Nearly perfect

Verified Review
/
Sail Date: / Traveled As: Singles/Friends

Staff and food were incredible.  The singers and dancers were wonderful.  I do think that the daytime activities for days at sea were rather unappealing.  The cruise director was mediocre at best, not really connecting with the guests.  There were two noontime programs on the Lido deck by excellent Mexican folk dancers.  The cruise director did not introduce or welcome them - he wasn't even present. 

Read more

Was this review helpful? 1
Contributor Level: Deck Hand
4 out of 5

panama cruise

Verified Review
/
Sail Date: / Traveled As: Couple

Snorkling and swimming with stingrays in Grand Truk was exciting. I also enjoyed the tour of the Coen horse ranch and their Medical facilities for their workers.

Read more

Was this review helpful? 1
Contributor Level: Purser
4 out of 5

Review of Panama Canal Cruise

Verified Review
/
Sail Date: / Traveled As: Couple

We had such an amazing honeymoon on the MS Masdaam! Overall, the staff were so friendly and helpful. We loved going to the Crows Nest for trivia with Jess. Caesar and the other bartenders up there were always so nice and made great drinks. Dharen at the Mix and Poy, kitchen staff on Lido were also so sweet and attentive. They always remembered our names and orders and greeted us with smiles and enthusiasm everyday. 

Read more

Was this review helpful? 4
Contributor Level: Deck Hand
2 out of 5

This Ship Needs to go into drydock

Verified Review
/
Sail Date: / Traveled As: Couple

I'll start with the few positive things on the Maasdam...the food was very good. The ships galley presented a large variety of choices each day.  Chef Peter did an excellent job of being visible and providing tasty menu options.  The ports were enjoyable. The waiters and the crew were all very friendly... which on most cruise lines they generally are.

 

Now to the negatives... The ship is OLD.  The carpets are miss matched on all of the decks.  We had 8 days when the toilets didn't work.  The veranda deck during those 8 days smelled like a sewer and feces.  In our cabin the smells ranged from sewer gas, engine exhaust, varnish and unidentifiable odors.  We had to purchase air freshener to mask the stink. We also had to keep the veranda door open so we would have fresh air in our cabin.  This was all brought to the attention of the customer service department who always provide a sincere apology and then did nothing.  When a maintenance person was sent up to check on the odors he said there was nothing he could do about them and provided an excuse on what he thought they was coming from.  On the ship they were constantly varnishing, painting or chipping paint.  Which created strong odors all over the vessel.

 

We purchased a Spa Veranda Suite at a cost of $19K+.  When we got to the room it was dirty and there were hairs all over the bathroom.  The hair dryer was so sticky and grimy that I refused to use it.  It was replaced eventually.  The room amenities that were listed for a Spa Suite were not in the room when we arrived.  We had to notify housekeeping to provide them for us.  Some of the drawers were broken and would fall on the floor when opened.  

 

Tendering was a nightmare.   The first port of Hilo we waited for 3 hours to get on a tender.  In the port of Kona it was just as bad with a 2 hour wait to get on the tender leaving us only 3 hours of free time in this port.   The Captain did somewhat apologize and gave everyone one hour of free drinks.  During the wait time to get on a tender no reason was ever given as to why the wait was so long.   Trust me when I say...NO ONE was happy tendering.   Well, I take that back....maybe the people who are 4&5 stars who got all of the early tender tickets for themselves and their friends.

 

Here was our experience with the ships specialty restaurant called the "Pinnacle Grill".   The first time we went we ordered Halibut & Shrimp.  We had seen this demoed in the Culinary Arts Center.   It look delicious at that time.   When our Halibut arrived in the Pinnacle Grill it was dried out and salty.  They offered to replace it.  It was already late and we didn't want to wait for them to recook the fish and declined the offer.   We decided to give the Pinnacle another try.  Our second time was worse then the first experience.  I ordered a petite filet cooked medium rare.   It came out well done.  I sent it back.  The second filet came back raw.   They returned it to the kitchen and recooked the same piece of meat.   This time it was brought back dried out....plus all of our side dishes by now were cold.  We requested they bring us some new sides which they did.  After that, they never came back to ask if everything was okay.  Having been to other "Specialty Restaurants" on other cruise lines and had excellent food and service....my advice is save the $35/person cover charge for the Pinnacle Grill and get a good meal in one of the ports.   

 

We have cruised on RCCL, Celebrity, Viking and Azamara many times before.  This was our first time cruising on Holland America.   We definitely did not feel like welcomed "new" guests.   They did nothing extra to make us want to cruise with this line again.   We only selected this cruise because of the itinerary.  Had we known the ship was is such disrepair we wouldn't have gone this voyage.

 

Based on our experience with Holland America....we are not sure we would recommend this to fellow travelers.   Especially not traveling on the Maasdam until it has been refurbished or replaced.    

  

 

 

 

Read more

Was this review helpful? 2
Contributor Level: Purser
4 out of 5

Overall a great cruise

Verified Review
/
Sail Date: / Traveled As: Couple

In general, the food on the Maasdam was excellent, as was the service.  Although there was a variety of entertainment offered in the theatre, the performers, with only a few exceptions, were just average.   The HAL singers and dancers were quite good, but only performed 6 or 7 nights of the 33.  On several evenings, there was only a Natural Geographic film offered.  There was a wide variety of daytime activities to chose from. Tendering presented a problem in several of the ports, with either rough seas or a very slow disembarkation process upsetting passengers.  The ship itself had problems with the air-conditioning and plumbing, and even engine problems.   Staterooms and hallways flooded, saturating carpet inside cabins and down hallways.  This caused very unpleasant moldy and worse! smells.  Snorkeling and swimming in the turquoise waters of the islands, relaxing on white sand beaches, and taking in the French Polynesia culture were the highlights of this trip.  It is just unfortunate that HAL, which has a r long-standing reputation for immaculate ships, tarnished its reputation this cruise with the Maasdam, which is definitely in need of maintenance and repairs.

Read more

Was this review helpful? 2
Contributor Level: Purser
4 out of 5

Australia / New Zealand January, 2017

Verified Review
/
Sail Date: / Traveled As: Singles/Friends

This is the first cruise we have taken on Holland America. Our cruise consultant, Harry, was the best - very informative and helpful. He answered all of our questions and provided excellent customer service throughout the booking process. The best part of the trip was being able to visit Australia and New Zealand.  All of the ports had something to offer - we especially liked Napier - just beautiful.  The wildlife parks were a great joy - getting up close to the native animals- kangaroos, wallabies, koalas and some others.  We also enjoyed visiting the various wine regions throughout the voyage - we were able to purchase wine and even bring some home with us.  Learning about the Maori culture was also very interesting. We visited one of the Maori villages in one of the ports and saw some of the native dances.  The nightly entertainment onboard was very good. The Maasdam singers and dancers were very professional.  On one of the last days of our trip we were able to have a "meet the performers" session where they answered questions that we had and we were able to go behind the scenes backstage - very enjoyable. Meals onboard were good. We had dinner in the Pinnacle Grille one night and it was the best meal we had onboard.  There was an issue with  the wine packages we purchased -  we purchased a 5 bottle package and only ONE of the wines we requested was available. We kept being told the wine would be brought on at the next port but this did not happen. The wine steward did meet with us and several others who had the same issue. He allowed us to select other wines in place of what we could not get in our wine package. It was a little frustrating. Two days before we were to disambark, the air conditioning system on our floor went out. I called the front office and was told the problem was being worked on. However, at about 9 pm that night I called again and was told the proble, was fixed. The temperature in our cabin was 77 degrees and did not cool down overnight. It actually got hotter. The next morning I called again and was told the problem was "being worked on". I called several times again on that day and received the same response. Upon returning to our cabin later in that day, there was a workman in our cabin supposedly fixing the unit in the ceiling. However, when he was finished, the temperature kept rising and got up to 83 degrees. At that point I want to the front desk to complain since I was getting nowhere with phone calls. The cabin was extremely uncomfortable and I was told the supervisor was aware of the problem and was working on a concession for us. The next morning (the day we were getting off) we received a letter stating we would get a $250 credit for our inconvenience. The restaurant and wait staff were very good at their jobs. The ship is older and, I feel, in need of the care. Specifically, in the lower dining room one of the windows has a crack from top to bottom - it was not very comfoto see that crack. Shopping was just OK - nothing spectacular. It would have been nice to have more items of the local areas that we were sailing through to purchase onboard. The itinerary was wonderful but the ship needs some TLC. I would definitely recommend the itinerary. I absolutely recommend our cruise consultant. Thank you. 

Read more

Was this review helpful? 3
Contributor Level: Purser
4 out of 5

New Zealand/Australia 13 Night Cruise on Holland America

Verified Review
/
Sail Date: / Traveled As: Singles/Friends

Loved the staff on the ship. Everyone was friendly and they did an exceptional job accommodating some special requests and making up for a cabin issue we had (see cabin review). The service was truly beyond reproach! 

We were unable to make it until Akaroa (Christchurch) due to rough weather, so that was disappointing but probably not their fault (some other passengers questioned whether or not we really needed to cancel that port, or if they were just trying to save money, but we'll never know). 

By today's standards, the ship was a bit small, old, and unimpressive. However, it was clean, nice-looking enough, and easy to navigate around. Just not one of these mega huge, modern ships. The only thing I was a little disappointed in was the on-board entertainment. With the exception of one or two great performers and/or activities, most of it was pretty poor. We went for the ports and excursions though so it wasn't too bad. It just made the at sea days a bit boring. 

Also, be aware that the reputation Holland America has for catering to an older crowd is very true. The average age on the ship was about 65-75. We were very much in the minority, being in our 40's. But again, we were there for the excursions and ports, so this wasn't a big issue for us. 

Read more

Was this review helpful? 1

Thousands of cruisers are looking for advice right now.

Collect your reviewer badge today!

Write a Review

Cruises and Itineraries

Loading itineraries...

Explore Cabins

Maasdam has 629 cabins and 70 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 181 sq. ft.
Avg. Cost: $123 per night

Avg. Size: 218 sq. ft.
Avg. Cost: $138 per night

Avg. Cost: $296 per night

Avg. Size: 451 sq. ft.
Avg. Cost: $360 per night

Looking for a specific cabin?

or

Deck Plans

Explore the layout of all 10 decks on
Maasdam.

Upper Promenade

The Upper Promenade Deck features the Rotterdam Dining Room, Queen's Room, Rembrandt Balcony, Pinnacle Grill, Explorer's Lounge, casino, Mix, card room,...

Explore Upper Promenade

Lido

The Lido Deck features the Greenhouse Spa & Salon, fitness center, Lido Restaurant, Lido Terrace, Canaleto Restaurant, Lido Pool, whirlpools, wading pool,...

Explore Lido

Promenade

The Promenade Deck features the Rotterdam Dining Room, Rembrandt Lounge, Wajang Theatre, Hudson Room, Winetastings Bar & Gourmet Shops, Half Moon, atrium,...

Explore Promenade

Sports

The Sports Deck features the Crow's Nest, practice tennis courts, and Club HAL.

Explore Sports
riverbottomgift
Contributor Level: Purser

The 4th floor was easy to move around the ship. Elevators were never crowded and real close to our cabin. Also close to the Medical Services. Thank goodness we didn't have to use them.

davidphs1955
Contributor Level: Third Mate

Don't book an outside cabin in the aft section.

susanhwood
Contributor Level: Purser

On port/tour days its much faster to eat on the Lido deck than wait in dining room for fine dining

Celebrity Summit

Celebrity Summit

3.8 out of 5 (1143 reviews)
Coral Princess

Coral Princess

3.9 out of 5 (571 reviews)
Queen Elizabeth

Queen Elizabeth

3.5 out of 5 (39 reviews)