Maasdam

3.8 out of 5
Price: $ $ $ $     Size: M     Refurbished: 6 yrs ago    
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About Maasdam

Maasdam is a medium ship, carrying 1258 passengers and 580 crew, and sails from San Diego, California and Sydney, Australia.

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Recent Review

rozvenditti says ...

Australia / New Zealand January, 2017

This is the first cruise we have taken on Holland America. Our cruise consultant, Harry,... Read more
Read 266 Maasdam reviews


Contributor Level: Purser
4 out of 5

Australia / New Zealand January, 2017

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Sail Date: / Traveled As: Singles/Friends

This is the first cruise we have taken on Holland America. Our cruise consultant, Harry, was the best - very informative and helpful. He answered all of our questions and provided excellent customer service throughout the booking process. The best part of the trip was being able to visit Australia and New Zealand.  All of the ports had something to offer - we especially liked Napier - just beautiful.  The wildlife parks were a great joy - getting up close to the native animals- kangaroos, wallabies, koalas and some others.  We also enjoyed visiting the various wine regions throughout the voyage - we were able to purchase wine and even bring some home with us.  Learning about the Maori culture was also very interesting. We visited one of the Maori villages in one of the ports and saw some of the native dances.  The nightly entertainment onboard was very good. The Maasdam singers and dancers were very professional.  On one of the last days of our trip we were able to have a "meet the performers" session where they answered questions that we had and we were able to go behind the scenes backstage - very enjoyable. Meals onboard were good. We had dinner in the Pinnacle Grille one night and it was the best meal we had onboard.  There was an issue with  the wine packages we purchased -  we purchased a 5 bottle package and only ONE of the wines we requested was available. We kept being told the wine would be brought on at the next port but this did not happen. The wine steward did meet with us and several others who had the same issue. He allowed us to select other wines in place of what we could not get in our wine package. It was a little frustrating. Two days before we were to disambark, the air conditioning system on our floor went out. I called the front office and was told the problem was being worked on. However, at about 9 pm that night I called again and was told the proble, was fixed. The temperature in our cabin was 77 degrees and did not cool down overnight. It actually got hotter. The next morning I called again and was told the problem was "being worked on". I called several times again on that day and received the same response. Upon returning to our cabin later in that day, there was a workman in our cabin supposedly fixing the unit in the ceiling. However, when he was finished, the temperature kept rising and got up to 83 degrees. At that point I want to the front desk to complain since I was getting nowhere with phone calls. The cabin was extremely uncomfortable and I was told the supervisor was aware of the problem and was working on a concession for us. The next morning (the day we were getting off) we received a letter stating we would get a $250 credit for our inconvenience. The restaurant and wait staff were very good at their jobs. The ship is older and, I feel, in need of the care. Specifically, in the lower dining room one of the windows has a crack from top to bottom - it was not very comfoto see that crack. Shopping was just OK - nothing spectacular. It would have been nice to have more items of the local areas that we were sailing through to purchase onboard. The itinerary was wonderful but the ship needs some TLC. I would definitely recommend the itinerary. I absolutely recommend our cruise consultant. Thank you. 

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Contributor Level: Purser
4 out of 5

Travel Down Under

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Sail Date: / Traveled As: Couple

After a very tiring flight, we got on board and discovered a very well worn room.  There was no place to plug in our CPAPs for sleeping.  We had informed the cruise line that this was necessary.  Our cabin steward had to get an extension cord and tape it across the floor.  The bathtub was peeling and very difficult to get in and out of.  The crew was very nice and we enjoyed meeting so many interesting people.  The docking for the ship was far from the communities and required a bus ride or shuttle to get to anything.  We loved our tours and I particularly enjoyed going into the bush to see kangaroos and koalas.  For anyone planning to go, give yourself an extra day or two at the beginning of the cruise to be over jet lag by the actual departure day.

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Contributor Level: Purser
4 out of 5

New Zealand/Australia 13 Night Cruise on Holland America

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Sail Date: / Traveled As: Singles/Friends

Loved the staff on the ship. Everyone was friendly and they did an exceptional job accommodating some special requests and making up for a cabin issue we had (see cabin review). The service was truly beyond reproach! 

We were unable to make it until Akaroa (Christchurch) due to rough weather, so that was disappointing but probably not their fault (some other passengers questioned whether or not we really needed to cancel that port, or if they were just trying to save money, but we'll never know). 

By today's standards, the ship was a bit small, old, and unimpressive. However, it was clean, nice-looking enough, and easy to navigate around. Just not one of these mega huge, modern ships. The only thing I was a little disappointed in was the on-board entertainment. With the exception of one or two great performers and/or activities, most of it was pretty poor. We went for the ports and excursions though so it wasn't too bad. It just made the at sea days a bit boring. 

Also, be aware that the reputation Holland America has for catering to an older crowd is very true. The average age on the ship was about 65-75. We were very much in the minority, being in our 40's. But again, we were there for the excursions and ports, so this wasn't a big issue for us. 

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Contributor Level: Purser
4 out of 5

New Zealand and Australia Cruise Review

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Sail Date: / Traveled As: Couple

I would absolutely recommend this cruise to anyone considering a relaxing vacation, needing a break from stress, and seeking an adventure!

My husband and I planned this trip about 9 months prior. We scheduled amazing excursions at most of the ports. At others we just walked the town and enjoyed the local restaurants, shopping, and people.

As for the ship, the Maasdam is a bit dated and shows it age in several places. The stateroom furniture is a bit worn and the paint layers are very thick! However, none of that mattered to us. We were there to relax and we did!!! We enjoyed room service for breakfast and the balcony for great views and moonlight!

The food was delicious everywhere on board. We were surprised by the scrumptious hamburgers served poolside! We sampled strange new adult beverages during happy hour in the Crows Nest. We were spoiled at dinner in the dining room by Heri, our server and his team.

Entertainment was delightful in a variety of areas and times on the ship. We walked around each evening to see what was happening, and we were never disappointed, with the exception of not winning the raffle at the jewelry counter!

Can't wait to plan our next adventure with Holland America!

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Contributor Level: Purser
5 out of 5

One of the best cruises

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Sail Date: / Traveled As: Family (older children)

One of our best cruises. The Maasdam is excellent with very good food, activities and crew.  The smaller passenger size is a definite plus as it was easy to find seating in the restaurants and shows with an very friendly ambiance and crew interactions. It has essentially all the amenities and public areas pluses of a larger ship but is easier to reach and has a higher comfort level relative to crowing and noise due to the smaller to mid-size of the ship.

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Contributor Level: Purser
5 out of 5

Beautiful New Zealand and Australia

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Sail Date: / Traveled As: Large Group

New Zealand is gorgeous and green this time of year, but still not hot (in fact, rather cool).  The highlight was cruising Milford Sound in Fjordland National Park.  Also loved the Te Papa museum in Wellington, Christchurch, and the Moeraki Boulders and Larnach Castle in Dunedin, Tasmania, and the National Gallery of Victoria in Melbourne.

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Contributor Level: Purser
4 out of 5

Maasdam Australia

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Sail Date: / Traveled As: Couple

A pleasant cruise . Food and dining good . excursions not memorable. Recommendation that people check other websites before booking excursions . Ask HAL.to have a representative check excursions before listing as booking options 

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Contributor Level: Purser
5 out of 5

23 day cruise to Sydney

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Sail Date: / Traveled As: Couple

 

THE ENTERTAINMENT WAS REALLY VERY GOOD! 

The classes at the gym helped us not gain so much weight! 

OUR FAVORITE PART WAS THE PEOPLE WE MET, the dining experience was wonderful also. Everyone was so helpful and personable. the ship was kept VERY CLEAN! 

 

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Contributor Level: Purser
5 out of 5

Great adventure of Australia

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Sail Date: / Traveled As: Couple

Our crossing was very smooth and we have been to most ports of call. It was a litlle cool from Seattle to Hawaii, then it starting getting very nice. We loved the small islands and snorkeling in Kona,Noumea, and Hamilton Island (Great Barrier Reef). The Komodo Dragons were very cool see. We enjoyed the history and the other wild life including Jumping Crockodiles, Kangaroos, and Koalas. If you like that kind of adventure, we recommend this trip.

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Contributor Level: Purser
4 out of 5

Last Alaskan cruise of season

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Sail Date: / Traveled As: Couple

My absolute favorite part of the cruise was the three massages I had by Lisa in the spa. When the dining room steward arranged for Panama rolls to be delivered to our room (twice!) I was in love. 

When the carpet was replaced in our hallway during the night, we got little sleep. The fuel fumes in the back of the boat were also nauseating. 

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Cruises and Itineraries

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Explore Cabins

Maasdam has 629 cabins and 70 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 181 sq. ft.
Avg. Cost: $124 per night

Avg. Size: 218 sq. ft.
Avg. Cost: $139 per night

Avg. Cost: $289 per night

Avg. Size: 451 sq. ft.
Avg. Cost: $354 per night

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Deck Plans

Explore the layout of all 10 decks on
Maasdam.

Upper Promenade

The Upper Promenade Deck features the Rotterdam Dining Room, Queen's Room, Rembrandt Balcony, Pinnacle Grill, Explorer's Lounge, casino, Mix, card room,...

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Lido

The Lido Deck features the Greenhouse Spa & Salon, fitness center, Lido Restaurant, Lido Terrace, Canaleto Restaurant, Lido Pool, whirlpools, wading pool,...

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Promenade

The Promenade Deck features the Rotterdam Dining Room, Rembrandt Lounge, Wajang Theatre, Hudson Room, Winetastings Bar & Gourmet Shops, Half Moon, atrium,...

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Sports

The Sports Deck features the Crow's Nest, practice tennis courts, and Club HAL.

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riverbottomgift
Contributor Level: Purser

The 4th floor was easy to move around the ship. Elevators were never crowded and real close to our cabin. Also close to the Medical Services. Thank goodness we didn't have to use them.

davidphs1955
Contributor Level: Third Mate

Don't book an outside cabin in the aft section.

susanhwood
Contributor Level: Purser

On port/tour days its much faster to eat on the Lido deck than wait in dining room for fine dining

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