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Jewel of the Seas

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Price: $     Size: L     Refurbished: 8 yrs ago    

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Wonderful Experience

bsherretz reviewed 3 days ago

What people said about this ship:

"The best part was the crew, especially in the dining rooms." in 110 reviews.

"The cruise director on this ship was exceptional." in 34 reviews.

"Food, as always on Royal Carribean was awesome!" in 21 reviews.




1075 reviews from our community




4 out of 5
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How NOT to Lose Weight

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Apr 04, 2015

After a terrific week aboard Jewel of the Seas, my wife and I are going to have to buy a whole new wardrobe. The ship was amazing, our cabin was perfect, the evening shows were exciting and engaging, the crew was warm and responsive and the food was exceptional. The only disappointment was that the excursion descriptions  were misleading. One example was the 7 hour Soffei Sail around St Lucia. Being sailors, I asked the tour guide when they were going to turn off the engines and SAIL, she said we don't have time to do that ! (wrong).

All in all it was a great week and we'll highly recommend RC to others.

D&GT

 

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5 out of 5
5 star
5 star
5 star
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5 star

Wonderful Experience

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Apr 04, 2015

From the minute we got to the port, the experience was wonderful.  It was obvious to me, since I have sailed from San Juan twice previously, that Royal Caribbean has duly noted feedback on the boarding process.  They have taken steps to avoid long lines at the pier.  We waited maybe 15 minutes from the time our taxi dropped us off until the time we were at the desk receiving our welcome packet.

Our luggage was in our room within a reasonable amount of time;  we weren't there when it arrived, but when we got to our room before dinner, the bags were there.  Previously we waited several hours to get our luggage.

This is the first time I've done My Time dining.  I was not sure what to expect.  While we did have the same time every night, I now realize that you can reserve a different time each evening and you can reserve a table with other passengers if you do desire.  The difference I saw in this was that you eat in the upper level of the dining room.  Due to the set times in the lower level, they are more apt to plan the recognition events such as for the chefs and wait staff.  The shift in timing upstairs does not really allow for them to plan the "processions" and such.  This was noticeable to me as a frequent cruiser; others may not even notice the difference.

Our shore excursion experience was just awesome.  We participated in the off-road adventure in St. John's.  We had Henderson as our driver and he was fabulous;  the tour was so much fun and the beach stop was gorgeous.  It's a bumpy road at times, so I'd warn folks with back or neck issues to be aware of that.

I truly enjoyed the entire trip;  the ship, the staff and everything about it resulted in a fabulous, fun and also relaxing vacation.

 

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4 out of 5
4 star
4 star
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Great Cruise

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Apr 04, 2015

Cruise as a whole was great. Staff were all excellent and their service was above par. My only negative is the ship is getting a little worn. Will book again with Cruiseline.com.

W H Bass Jr

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5 out of 5
5 star
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Jewel of the seas caribbean April 4 to 11, 2015

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Apr 04, 2015

This was my first cruise so I can compare to other. It was a wonderful experience, had a lot of fun in and out of the ship.  The service was great, especially that of our waiters in the rest Tides, the waiter in Chops, and the room maintenance gentleman.   The night show were great had a lot of fun.  the solarium was my seconds place in the boat apart from my room. 

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realbutygigi
Third Mate

3 out of 5
3 star
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Not for kids!!!

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Mar 28, 2015

Ship was old and many spaces not utilized appropriately. Disappointed that it was not very family friendly for kids under 12. Slide only open three hours a day. Kiddie pool was overcrowded the day at sea and disgusting!!! With things of unknown origin floating. This pool was meant for under five year olds. The solarium pool hardly used by the older generation. Of course they want to be where the fun is, unless you have one foot in the ground. What a waste of space. Never would go on another cruise ship with "solarium pool". Disney definately has the market on families that like to cruise.   Shame on royal Caribbean. Stop promoting fun for all. Clearly for 25 and over crowd. The shows were pitiful!!!

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TomnMoe
Purser

4 out of 5
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Jewel of the Seas - Southern Caribbean

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Mar 28, 2015

Excellent itinerary- we really liked the idea of visiting different ports nearly every day. The food and service was excellent in the Tides Dining Room. We used "My Time" dining and really liked the flexibility, but would have enjoyed sitting with other people at a table as we did at breakfast. We ate in the Wind Jammer Cafe for lunch most days and once for breakfast. Nice to have the buffet, however some of the food looks like it has been sitting around too long there. We didn't feel the need to pay extra for specialty restaurants with excellent food and service in the Tides Dining Room.

Shows on board were mixed, some shows such as the Broadway style shows weren't great, but the other nights were much better. It seems there should be more activities in the evenings before and after shows. The Casino had a "dead atmosphere". We spent no time there as it was smoky and it never seemed to have anyone playing at the tables when we went in.

We enjoyed shore excursions on St Kitts - guided ATV tour, and on Dominica - kayaking down a river to the ocean. Both were great, and very well run tours. We went to the beautiful beaches and shopped in the local shops on the other islands.

Our day at sea was very relaxing, but it is frustrating trying to find deck chairs near the pool when everyone is on board. Too many people saving chairs, makes it difficult to sit where you want.

Overall a great vacation, I would definitely recommend getting to San Juan the day before, as our flights were delayed causing us to barely make it to the ship before it sailed. It all worked out for us, but some other travelers were not as fortunate and had to catch the ship the next day at St Thomas.

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Bboy4426
Purser

1 out of 5
1 star
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Terrible experience on board the Jewel of the Sea

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Mar 28, 2015

Having cruised with Royal Caribbean before I had a certain expectations. While I understand mistakes happen and things can go wrong, there is no excuse for some of the issues. First we decided to get a balcony room instead of an ocean view like on our first cruise. When we arrived we had an obstructed view. No where on Royal Caribbean's website or at no time was I told by anyone that our room would be an obstructed view.

Second, we signed up for the My Time dining. When we went to go to dinner we were told we needed to make a reservation, which was weird since it's my time dining. So when we tried to make a reservation for the next day we were told that since there was (7) seven of us we could only get an 8:30 pm seating. (not sure how this constitutes My Time dining). We did take the 8:30 pm reservation since it was a formal night. When we arrived they didn't have a table for us so they set up a table for us right in the middle of the walkway at the top of the stairs, so, everyone walking up and down the stairs bumped into our table.

Third, the soda dispenser was almost always out of product. There were only a coupe drinks available throughout the whole cruise. So my girlfriends daughter went to cancel her soda package because she couldn't get what she drinks and the desk person at customer service gave her a hard time about it.

Fourth, we usually ate in the WIndjammer for breakfast but decided to go to the main dining room for breakfast one morning. Breakfast started out bad from the beginning. When we walked in we were told that they can only seat (6) six of us. I ask why and she tells us again she can only seat six of us. After multiple attempts I am told that I have to change my shirt. Not sure why since I was wearing a normal T-shirt. So I went back to my cabin and put on a polo shirt. Once I returned we ordered breakfast. It took 40 minutes for our breakfast to be delivered and everyone's food was actually cold, but one of the people in our groups didn't come out. I asked the waiter where it was and he said "it will be out in a little bit an omlette takes 25-30 minutes to make. First off as a certified chef and a member of the American Culinary Federation I know that's not true. After another 15 minutes of her meal not arriving, I asked a different waiter to look into it. He came out with her food and told us that someone grabbed the wrong meal and they had to remake the one that didn't come out. In the restaurant business that is not how it's done. When something happens you remake everything and bring out everyone's food at the same time, hot. Not part of the meal cold and bring the other meal 15 minutes later when everyone else is done eating.

Finally, we even had one of the crew argue with one of the people in our group that they mixed up the cream for the coffee with the half and half. I'm sorry but that is wrong. They should have checked it to see if someone switched them by mistake, not argue and tell us we are wrong.

I finally did go to the customer service desk to complain about the numerous issues we faced. I was offered a bottle of champagne for my troubles. I passed as I had paid for the Premium drink package and could get all I wanted at the bar. The customer service rep tried to get us an earlier seating, which he was able to but by this point no one in our party wanted anything to do with the dining room as it had been terrible to begin with.

I don't usually complain about things, I understand things happen. But the amount of things that happen and the complete lack of professionalism was just too much. It is unfortunate that our experience on Royal Caribbean was so bad. I have always preached to my friends that they should go on a Royal Caribbean cruise because of the experience I had on my first Royal Caribbean cruise. Unfortunately that's not the case any more.

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realbutygigi
Third Mate

3 out of 5
3 star
3 star
3 star
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Not for kids!!!

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Mar 28, 2015

Ship was old and many spaces not utilized appropriately. Disappointed that it was not very family friendly for kids under 12. Slide only open three hours a day. Kiddie pool was overcrowded the day at sea and disgusting!!! With things of unknown origin floating. This pool was meant for under five year olds. The solarium pool hardly used by the older generation. Of course they want to be where the fun is, unless you have one foot in the ground. What a waste of space. Never would go on another cruise ship with "solarium pool". Disney definately has the market on families that like to cruise.   Shame on royal Caribbean. Stop promoting fun for all. Clearly for 25 and over crowd. The shows were pitiful!!!

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LBH
Purser

5 out of 5
5 star
5 star
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5 star

Wonderful crew and great ports of call!

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Mar 28, 2015

This was our 2nd time on Jewel of the Sea the whole crew from John and Katrina to our dinner staff and cabin steward did a phenomenal job.  I like the fact the ship is the right size and not to huge.   The port of calls and excursions were wonderful.

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3 out of 5
3 star
3 star
3 star
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A Mixed Bag

small verified icon Verified Review | Ship: Jewel of the Seas | Sail Date: Mar 21, 2015

The Jewel is an older ship in need of being updated.  Rooms are on the small side.  Our bed was extremely uncomfortable (how about investing in some new mattresses).  Food in the buffet and dining room is better than most other cruise lines.  Rude passengers continue to be on problem on cruises.

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Popular tips for Jewel of the Seas.


The Solarium pool area was less crowded than the main pool on most days. The Sea View Cafe was a little hidden gym up on the 12th deck that served made to order diner food - great for a quick snack, especially when the Windjammer was closed between meals!

The Seaview Cafe has the best chili ever!!!

IH1
Purser

Sea View Cafe on deck 12 was a godsend - food prepared fresh and menu is good. Try the Grouper Salad or Cuban Sandwich. We went there in afternoon as we anticipated we would not be eating much in dining room. Pit Stop Sports Bar is a good late afternoon alternative - live sports and cold beer.

Roll Calls


Jewel of the Seas

15 Night Panama Canal Eastbound (Los Angeles To San Juan)

Sail Date: Oct 10, 2015

Ship Name: Jewel of the Seas


35 Ship Mate app members

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Jewel of the Seas

7 Night Southern Caribbean (San Juan Roundtrip)

Sail Date: Apr 25, 2015

Ship Name: Jewel of the Seas


23 Ship Mate app members

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Jewel of the Seas

14 Night Panama Canal Westbound (San Juan To San Diego)

Sail Date: May 02, 2015

Ship Name: Jewel of the Seas


23 Ship Mate app members

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