Jewel of the Seas

3.9 out of 5
Price: $ $ $ $     Size: L     Refurbished: 9 yrs ago    
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About Jewel of the Seas

Jewel of the Seas is a large ship, carrying 2501 passengers and 859 crew, and sails from Civitavecchia (Rome), Italy and San Juan, Puerto Rico.

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Recent Review

Expected a LOT more from Royal Caribbean!

This was one of the most disappointing cruises we have been on.  While the crew were... Read more
Read 1420 Jewel of the Seas reviews


Contributor Level: Third Mate
2 out of 5

Expected a LOT more from Royal Caribbean!

Verified Review
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Sail Date: / Traveled As: Couple

This was one of the most disappointing cruises we have been on.  While the crew were very good and attentive, the ship just plain lacked most of everything. First, there were only 2 pools and 3 small hot tubs, one of which was broken on Day 2. Next, there was nothing to do at night.  The shows were either poor, or non-existent - the one we did try to watch reminded me more of a high school musical rather than anything professionally put together.  Really the only things to do were to eat and drink... And about that...the beverage packages were WAY overpriced, even by cruise standards, and the food was par to sub-par.  I have had better lunches at local Chinese buffets, if that gives you a good comparison.  The Japanese cuisine restaurant, Izumi, was actually really good...its just sad that you have to first pay for food you don't want to eat, and then pay MORE for food that you DO want to eat.  Let that one sink in a bit.  One positive note is that this ship doesn't inspect for alcohol (or at least looks the other way)...I brought on a small bottle of Bacardi in a plastic bottle that was completely undetected, and then when coming back on-board from St. Maarten, we brought 3 bottles (yes, THREE) of alcohol and no one said anything or tried to make us check it.  Unfortunately for us, we had already purchased beverage packages, so there was no way I was going to drink MY alcohol when I had already paid for THEIR alcohol.  

 

We also had a number of truly negative experiences on the ship.  First, we had booked a couple's massage in the spa, taking advantage of special pricing for embarkation day.  We were informed that our original time was no longer available.  Our choices were in conflict with the Super Bowl party (another function that we paid for, more on that later), and the only other choice was at 8AM the following day, which we did not want.  We were told that if we wanted a later time on another day, we would have to pay the full normal price.  When I asked that they just refund out money, they told me we would forfeit 50% of the cost!  Seriously, I can't make this crap up!  Only after we complained to our cabin steward and I took to complaining on social media did they magically think of a way to help us out. Even after all of that, the massages were pretty bad...  Now, on to that Super Bowl party. Embarkation day was indeed Super Bowl Sunday.  We were presented with what appeared to be a pretty good offer (sarcasm) - 1) PAY $30/person to watch the game on the Jumbotron (excuse me, what?), or 2) PAY $40/person to watch the game in the private cinema with an included bucket of beer (SMH - we already had a beverage package, so why were we paying the same price as someone without a package plan?).  We opted for #2.  When we got there, we discovered that the cinema was nothing more than a tiered room seating about 100 people using a conference room projector from 1999 - it was only capable of 4:3 aspect ratio (current shows are in 16:9 widescreen), and was incapable of sharp focus on a screen that far away. The game looked like it was being shown through a lens covered in petroleum jelly.  We were supposed to also have special food available for the game, which we discovered was little more than lukewarm hotdogs. We won't even talk about the sound issues.  We ended up leaving there only to discover that the main theater (where evening shows are performed) was showing the game in crisp, clear 16:9 goodness with awesome sound quality....for FREE.  We did complain and even had a 1:1 meeting with the ship's bar manager (really good guy) to give feedback - which is kinda sad when you realize that WE were paying to be on that ship and complain....yes, we had to pay to complain. Again, let that one sink in.  Everyone acted as if the Super Bowl had caught them completely by surprise...nevermind that it has been happening every year for over 50 years, and that we knew the date and time of this year's game months in advance. Shows zero planning, and no attention to detail.  I could have gotten this on a Carnival cruise for FAR cheaper....hence the title of my review...  Do yourself a favor and stay away from this cruise...

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Contributor Level: Purser
4 out of 5

enjoyed the ports!

Verified Review
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Sail Date: / Traveled As: Couple

Loved all the ports with the exception of St. Kitts - spent very little time there & returned to the boat for a relaxing quiet day by the pool. Took a nice excursion on St. Thomas to Caribelle Batiks & British fort. Excursion on St. Lucia to the active volcanoe - very interesting & educational. Both excursions were non-RCL sponsored & were very small groups, 6 persons & 4 persons. Went to 3 different beaches by taxi on 3 different islands - all were BEAUTIFUL! Ship staff were all very friendly & helpful. They are making are very strong effort to keep the ship germ-free. I DON'T like that they don't make drinking water available unless you buy a bottle or you make a trip to 1 of the 2 dining areas. Ask for waiter Juan Rochas in the Tides dining room...he is AWESOME!! 

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Contributor Level: Purser
4 out of 5

Dated but Nice

Verified Review
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Sail Date: / Traveled As: Couple

I have been on two RC cruises. They both had there good moments. The ship had gone thru some updates I read, but it still seemed dated. The last cruise I was on took forever to check in as we stood in the rain. This cruise was as fast as checking into a hotel. Same with checking out. Took forever on the last one and just as we were heading to the designated spot they told us we were free to leave the boat. The last cruise the employees really moved, worked hard, and really seemed to love their jobs. However, this cruise, just seemed like we were bothering the employees. Until we tipped the bartenders, our service was really bad. I went to the gift shop and was going thru the shirts and the sales lady wooshed me away cuz she felt I was making a mess. The shirts weren't all displayed and the sizes seemed smaller then the tags suggested. I bought two but stopped shopping after that. The only person that was nice, knew our names and was helpful was our room attendant. We ended up tipping him 20 and I had prepaid all the tips. The dinning room, we only went once towards the end of the cruise. I heard the host tell, apparently people who went every night, I'm sorry, I don't know where all these people coming from. I felt like we were like the bottom of the ship like on the titanic. Like we shouldn't be there cuz we didn't go every night. The Filet and the Lobster were very delicious though. The buffet was good in the beginning, but towards the end it was just the same ole food, and they had a pig roast that would make me go vegan if I had to see that poor pig every day.

 

We did three excursions. St Thomas, we did snorkeling. These are not cheap excursions, but the conversation on tips is out of control. The snorkeling crew however, was fun, cheery, careful, safe, knowledgeable, and really gave you a good time. I felt I really got my moneys worth. We did the Four Wheelers on St Kitts. That was really fun, a small mention of tips, again. The guides were great and they were about safety and fun. There was a tail gunner who sped up to sit and warn you about ditches and things unsafe so you wouldn't hit them, and would speed you up at places that were safe and slowed you down when it was safer to go slow. After that they took us to what I consider a dump beach for 45 minutes. We decided to eat lunch there but was told that lunch wasn't served til noon. Theres not much you can do on a beach, with long pants and closed towed shoes. They could omit that and just give you more time on the four wheelers. It was a waste of time. We also did the beach day in St John. That was really nice. I'm not a huge Jerk person, but it did include a lunch. The last excursion was on St Lucia. We zip lined. It seemed like they were very disorganized, until we got to the facility. Those guys rocked. They got us up and running very quickly and knew what they were doing. At no time did we ever hear a word about tips....finally. There was a tip box right in the front and you could see it but no one cried the tip game. It was just the facilitators that were unorganized. We were late for the ship which is why I always do the excursions thru the cruise line and not privately.

 

The last day it was a full cruise day. It states you cant save seats, and they will remove articles after 30 mins but they don't. good luck at finding a seat.

 

All in all, I had a great time. My husband was a first time sailing and he liked it. He just didn't like how rude people were in what we called the trough. Its like people have never eaten before. He would be heading to an item and a women wooshed infront of him saying I was here first. We aren't that foody. He just stood back and let her in. Then she did it a second time on the same day.

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Contributor Level: Purser
4 out of 5

Pleased

Verified Review
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Sail Date: / Traveled As: Couple

Embarkation and disembarkation was super easy was highly pleased with that!!! Ship was well maintained.  Liked the fact that the Jewel was not so big as to not be able to walk around comfortably.  Maneuvering the Ship was very easy.

 

Room attendant, waiters and wait assistants were very friendly and amenable.  Bartenders by the pool were not so welcoming.  You can tell that they were for the most part overwhelmed or just not to thrilled doing what they do.

 

I was not to fond of an Island after another, but that's my personal taste others might like that.  Usually I've done one island than at sea for a day.  I felt like I couldn't distinguish or absorb one island before I was at another.  Again, my personal feelings.

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Contributor Level: Purser
4 out of 5

RC Cruise from San Juan, PR

Verified Review
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Sail Date: / Traveled As: Couple

The food was very good.  Sometimes the seating in the dining room was a bother.  We were disappointed by the extra costs of drinks, internet, extra photos, and some of the excursions.

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Contributor Level: Purser
3 out of 5

poor entertainment

Verified Review
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Sail Date: / Traveled As: Couple

singer and dancers were the worst of every seen on a cruise   and we have been on 26 trips  2 nights out of 7 is not entertaining your guest this is the second time on the Jewel   all of the rest of staff was great but not your shows   Sorry

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Contributor Level: Purser
5 out of 5

Nice cruise

Verified Review
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Sail Date: / Traveled As: Singles/Friends

Want to tell you about my cruise. I liked ship, entertainments and dishes. Shid was clear and comfortable! Ports were interesting and beatu also excursion for those port were excelent!

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Contributor Level: Purser
4 out of 5

Jewel of Sea 2017

Verified Review
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Sail Date: / Traveled As: Couple

My favorite part of trip was relaxing in the warm sun. Ship activities were varied and entertaining. The crew/staff were very good. We had a waiter and his assistant who were outstanding! Not as impressed with the entertainment on this trip, but overall it was wonderful!  Would travel with Royal Caribbean again.

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Contributor Level: Purser
5 out of 5

Trip of a Life Time!!

Verified Review
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Sail Date: / Traveled As: Singles/Friends

All of the ports were different and made the cruise exciting. Didn't know you were allowed to bring a bottle of wine with you on the cruise.  Would have liked to have been aware of that before the cruise departed.

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Contributor Level: Purser
3 out of 5

Jewel of seas

Verified Review
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Sail Date: / Traveled As: Couple

The crew and islands on our 7 day Southern Carib cruise was great. Ship was not...older and not updated. Needed an extension cord to run from tv area to bed for CPAP machine as no plugs by bed. Location of room was great, very back of ship, but the rooms looked worn. Couch was tatters looking and just needed updating. Bed was rock hard.

We have sailed on Oasis and Quantum and prefer the larger, updated ships. Even Chops and Giovanni's did not seem as nice on the Jewel. The food was great, as was the staff, but something is missing..oh, I know what it is. The soda machine was broken most of the trip and only located in back of Windjammer. We had to request a full refund for our soda card. Rip off. Put more machines throughout the ship and don't lock the doors so we can't access the products. Not everyone like coke from the bar. Entertainment was also lacking...no more small,molder ships for us

 

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Cruises and Itineraries

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Explore Cabins

Jewel of the Seas has 1055 cabins and 24 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 160 sq. ft.
Avg. Cost: $113 per night

Avg. Size: 188 sq. ft.
Avg. Cost: $125 per night

Avg. Size: 173 sq. ft.
Avg. Cost: $176 per night

Avg. Size: 590 sq. ft.
Avg. Cost: $327 per night

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Deck Plans

Explore the layout of all 12 decks on
Jewel of the Seas.

DECK 6

Deck 6 features The Congo Bar, The Safari Club, Zanzibar Lounge, Serengeti Card Club, The Game Reserves, Portofino, Chops Grille, Schooner Bar, Champagne...

Explore DECK 6

DECK 12

Deck 12 features the ShipShape Fitness Center, Sky Bar, the jogging track, Crown & Anchor Lounge, Fuel Teen Disco, Ocean Arcade, Adventure Ocean, Sports...

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DECK 11

Deck 11 features the ShipShape Spa, Solarium, Solarium Bar, Windjammer Cafe, Pizzaria, pools, whirlpools, Pool Bar, and Art Gallery.

Explore DECK 11

DECK 5

Deck 5 features the upper level of the Tides Dining Room, Latte-Tudes, the middle level of the Coral Theatre, the Conference Center, Art and Photo Gallery,...

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drewfree
Contributor Level: Purser

If you like to drink a lot, a beverage package may be something to consider. The cost of a beer is around $6.00, a mixed drink $7.00, and a glass of wine $7.00. FYI: gratuity's are added on for any purchases you make at the bar.

emilylwheeler
Contributor Level: Third Mate

The Solarium pool area was less crowded than the main pool on most days. The Sea View Cafe was a little hidden gym up on the 12th deck that served made to order diner food - great for a quick snack, especially when the Windjammer was closed between meals!

jenniferwaller
Contributor Level: Purser

The Seaview Cafe has the best chili ever!!!

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$

Price

L

Size

May 2004

Built

9 yrs ago

Refurbished

2501

Total Passengers

2.91

Crew to Passenger Ratio

12

Number of Decks

1055

Total Cabins

24

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