The service in the dining room and cabins was the best part of the cruise. The food in the dining room was mediocre at best and the most disappointing aspect. Also, the information dissemination about events, times, places, debarkation, etc. was very skimpy. Anna the piano player was good but there was very little quiet time or place to enjoy relaxed music with which older folks could identify. Also, there was no band that played popular recognizable "covers" nightly. The ship should insure that the "trivia" contests (particularly Harry Potter) were conducted by staff familiar with the subject and the pronunciation of the names and places.
The ship is in desperate need of a thorough painting. There were a LOT of areas where rust was showing and it detracted from the overall look of the ship. The wait staff was not as good as in past cruises. I was told on the second night that the ship was out of sparkling water and was given club soda instead, but to my surprise on the second night, after being in CocoCay all day, I again asked for sparking water with dinner and it magically arrived. The bathrooms had a strange odor in them most of the time and the toilet in our stateroom had to be flushed numerous times.
I was also not sure why we remained in Nassau until 11 pm when most of the shops closed at 6. I believe it was because we were sailing to CocoCay the next day. I am a Platinum member, now Emerald after this sailing, so I have sailed on many ships and was disappointed with the condition of the ship and the wait staff on this particular cruise.
My excursion to Atlantis was extremely expensive and awful. I paid 2100.00 for my family to swim with the Dolphins and go to Atlantis (which I found very expensive).
I never would have booked the dolphin swim if I had known you had me going in the middle of the day. There was no way we could have done the water park.. They we able to go down 2 slides before we had to go back to the ship. (Which made that about $100.00 per slide)I am going to pursuegetting a partial refund. I think you should explain to people more how long the dolphin swim takes and then they can judge whether they can do both.
My mother was on a cane and one of the activities was in the lounge on the 11th floor. The elevator was not stopping on the 11th floor and only went up to 10 so she was not able to climb up stairs. We also witnessed a lady in a wheelchair who was unable to use the pool due to the wheelchair access being broken.
Food was mediocre and always brought to us cold since it just sits in a plastic container.
We went to go see the sexiest man competition on the pool deck. The staff barely attempted to recruit the men and when no one signed up they just cancelled it and walked away without effort. This was my 6th cruise and I have never saw the staff cancel an activity before.
The highlight of my trip was when we were able to leave the ship. The whole ship just seemed old and beat up. My pillow sheets had stains on them and shower was unsanitary.
I probably will try another cruiseline moving forward.
Cruising on Enchantment of the Seas was a great experience. Being one of their older boats, I believe there are some areas that need maintenance and updating. Bahamas destination is great for guests who are interested in sitting back and relaxing without the need of purchasing shore excursions given that beaches are easily accesible from port. Key West is a great shopping destination but requires a method of transportation (bikes, mopeds, trolley) in order to experience the whole island. Overall, this cruise was a great experience and I recommend it for adults who need to get away for a few days.
Your agent was requested to have a refrigerator and sharpie box in the cabin. Needless to say the ship informed me that they never received an order for these items.
Also I requested a quite cabin. The cabin I was staying in was over the disco and every night the music was blasting and my wife an I couldn't get any sleep until after 1:00 PM in the morning when the music stopped.
Had other issues that I am going to write the cruise line about.
This was by far the worst ship I was ever on and I have been on most brands over the 30 years. This just wasn't a RC ship in my humble opinion.
By the way one of your reps called me today as a follow up on the completed survey.
She offered me a refund of $25.00 and a $100.00 credit for an next cruise if I book through one of your companies.
Considering that I have been a loyal client of many years with all of your sister firms as well I feel the compensation could have been better.
Especially what we went though with the cabin situation which by the way I tried to change but the ship didn't have anything available.
Between the issues I had with your firm and the ship and cruising for 30 years at lest two times a year the compensation for this terrible cruise I feel could have been a lot better.
I will never work with this travel agent again and am considering about doing anymore business with any of your firms.
We have a cruise that we intend to take in Feb. for my mother in laws 80th birthday and will require 13 to 20 cabins I'm afraid to give you this business on what can happen with these may cabins versus just the one that booked.
Overall the cruise was good, plenty of food at all times. Recommend MY TIME dining. Easiest to eat when you want. Great weather, relaxing weekend getaway. Disappointed that the solarium was under construction
We had so much fun on our first cruise it really was not as stressful as I thought it would be everything lined up just right and I would definitely do it again. We had fun and I would definitely recommend the premium package on drinks turned out to be the best 250 I could spend in the grand scheme of things the excursions were amazing and now I have memories we will never forget we will be taking another one and definitely recommend you do the same I would however say the Windjammer was quite busy during peak hours
I had a great experience on the cruise. But please if you see anything in your room don't eat it or use it. You might get charge. Other than that I had a great time. The staff is very friendly I only encounter one that was very unfriendly. The room and other areas in the cruise were very well cleaned. Good job!
The Solarium is the place to be! Not even sure I want to share this tip! There are no children allowed, which made it a wonderful place to relax by the indoor pool and spas while the weather outside was awful! In the Windjammer, FIND YOUR TABLE FIRST! It gets crowded, get your table before food!
CoCo Cay: If you want to relax, rent a cabana-ette. Good for 2 people, comes with 2 beach loungers, 2 floating beach mats, 2 bottles of Evian & fruit. There is a bar. You have to take a ride to it, so it's like a private beach. There is decent snorkeling in the waters (saw a lot of fish).
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