the embarkation was easy. the ordering and settling of credits was orderly. i am very satisfied and will cruise again with royal caribbean. the crew were all polite and courteous. waiter Blue Jazul performed exceptionally same as our George and the lady who was in charged of our cabin.
The room was dirty. Including the last passenger's pubic hairs. They finally cleaned it on the 3rd day. The windows
We asked to dine alone. The waiter brought us to a table and proceeded to sit a nice little old lady at our table before we sat down. I reminded him that we wanted to dine alone. It was a birthday and adversary. The waiter screams out " THEY DON'T WANT TO SHARE!" and made this little old lady move from our table. How uncomfortable and embarrassing for her.
To their credit they did give us a Lobster diner for us on the last day, but our trip was ruined. We invited guests that we paid for as well (family) we always talked up RC to them, they will probably never cruise with RC again. We were so embarrassed. The ship is old. Rust everywhere. Not a good experience.
My favorite part of the cruise were Clinton, Yasir and Manuel as well as the person taking care of our state room. They were great. I cruised many times before, this time I decided to try Royal Caribbean due to the fact that ist is said to be the best. Not impressed. Staff would give different answers to the same question. I brought a complain to a supervisor called Noel, no one ever contacted me back. Juice dispenser were permanently serving water, not juice. I had better experiences with Holland and Noruegian. Following a CS Rep directions, I had to change (meaning to purchase another) air fare from MIA / home : then the cruise allowed people with early flights leave at an earlier time. Very expensive experience, for what we got in exchange
This cruise met and exceeded any expectations I may have had for my first cruise. Plenty to do, great staff, clean ship (if not a little dated), very good food (even at the buffet), and just an overall good time. Recommended!
THIS CRUISE WAS EXCELLENT TRIP, EXCELLENT FOOD, ROOM, CREW, AND EVERYTHING, VERY THANKS TO EVERYBODY, AND MY SALES AGENT ALICIA OF . THE KIDS CAN BE FREE, THE ADULT CAN REALLY REST. THIS WAY IS THE BEST VACATION THAT YOU CAN TAKE. RECOMMENDED 100%
A wonderful trip with a great company, excellent service and very funny activities. The quality of the food and the overall performance was extraordinary. We have enjoyed the order and the elegance of the ship
Royal Caribbean / Enchantment of the Seas provided a great first cruise experience. Cabin was clean and well laid out (Jr Suite / Balcony). Cruise was well planned and executed. Staff could not have been more helpful. Food was good - dining experience was good (Great wait staff).
Biggest complaint was R/C website. Extremely hard to get on and navigate. Information available was minimal and at best - misleading (ie. drink packages, internet and shore excursions). Much better information provided on-board ship which will be helpful on next cruise.
The service in the dining room and cabins was the best part of the cruise. The food in the dining room was mediocre at best and the most disappointing aspect. Also, the information dissemination about events, times, places, debarkation, etc. was very skimpy. Anna the piano player was good but there was very little quiet time or place to enjoy relaxed music with which older folks could identify. Also, there was no band that played popular recognizable "covers" nightly. The ship should insure that the "trivia" contests (particularly Harry Potter) were conducted by staff familiar with the subject and the pronunciation of the names and places.
The ship is in desperate need of a thorough painting. There were a LOT of areas where rust was showing and it detracted from the overall look of the ship. The wait staff was not as good as in past cruises. I was told on the second night that the ship was out of sparkling water and was given club soda instead, but to my surprise on the second night, after being in CocoCay all day, I again asked for sparking water with dinner and it magically arrived. The bathrooms had a strange odor in them most of the time and the toilet in our stateroom had to be flushed numerous times.
I was also not sure why we remained in Nassau until 11 pm when most of the shops closed at 6. I believe it was because we were sailing to CocoCay the next day. I am a Platinum member, now Emerald after this sailing, so I have sailed on many ships and was disappointed with the condition of the ship and the wait staff on this particular cruise.
The Solarium is the place to be! Not even sure I want to share this tip! There are no children allowed, which made it a wonderful place to relax by the indoor pool and spas while the weather outside was awful! In the Windjammer, FIND YOUR TABLE FIRST! It gets crowded, get your table before food!
CoCo Cay: If you want to relax, rent a cabana-ette. Good for 2 people, comes with 2 beach loungers, 2 floating beach mats, 2 bottles of Evian & fruit. There is a bar. You have to take a ride to it, so it's like a private beach. There is decent snorkeling in the waters (saw a lot of fish).
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.