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Enchantment of the Seas

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3.8
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Price: $     Size: L     Refurbished: 2 yrs ago    

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Traveled As:
Couple

Room Type:
Balcony

Experience:
7+ cruises

1 star
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empty star
empty star
empty star

The Worst Customer Service Ever Received In My Life From A Very Frequent World Wide Traveler

small verified icon Verified Review | Ship: Enchantment of the Seas | Sail Date: Jun 02, 2014

My wife and I were married on May 31st, 2014. This cruise was planned over 6 months ago and we anxiously awaited our honeymoon which was this cruise, Enchantment of the Seas.

 

First of all one of our bags was lost and then when found was all torn up. Secondly we both became violently ill after paying for  steak filets. The sickness lasted all night long.

 

Also, my wife received a deep splinter in her foot due to a poorly taken care of floor by one of the pool areas. When she seaked medical attention for the throbbing foot pain, she was treated very badly by the medical staff. They were rude and showed no compaction and horrible bedside manner. Unfortunately she was so upset with the way she was treated she didn't get any names for me to report. The medical staff member tried to charge her 120 dollars to remove the splinter she got on the ship due to poor maintenance. No insurance was accepted.

 

I haven't even gotten to the worst part so bare with me. Those were minor inconveniences compared to the front desk guest relations staff.

 

The second shore excursion was Nassau. We went to a diamond shop to pick out my wife's honeymoon/wedding gift. She was so excited. I could see the excitement in her eyes. After going from shop to shop we finally found it. The perfect diamond that would replace her current setting on her engagement ring. She fell absolutely in love the diamond. I had never seen her so happy. It was a moment I will never forget. There was a problem though.

 

Due to The Royal Caribean's neglect, miscommunication, and lies or deceit, my card was charged a huge amount for on board expenses and my card was locked because of security reasons. I informed my credit card company that I would be in the Bahamas on a cruise. That was not the reason. The reason was due to an unauthorized charge on my card from the front desk while we were on the island.

 

When we checked in at the pier, we were told by PCN - Jennifer Hobbs that "It doesn't matter which card you have on file for on board expenses because you can change the card at any time and you don't pay until the last day when you checkout and unboard the ship." I specifically told her that the card on file is not the card I wanted my on board charges to be charged on.

 

I was so embarrassed when my card was declined when I went to pay for the diamond she fell in love with. I called my credit card company from my wife's phone because my phone did not allow roaming. I was told that I had to call from the card associated with my account. We had to leave the store and go back to the room where I was able to use the cell phone service from the ship to call my phone company to allow me to make calls while out of the country roaming. My phone company was the only number I could dial.

 

It turned out my cell phone company had one package for the cruise ship and the Bahamas that would allow me to make calls and it was 220 dollars. So I paid the 220 dollars and called my bank. I got my card unlocked. We went back to the diamond store to finally purchase the diamond that my wife fell in love with. The store was closed. I was so upset but my wife was devastated and started crying. We will never ever get another chance to purchase this diamond she loved to replace her engagement ring setting.

 

We went to guest relations and tried to explain this to JUAN HAM, "guest services officer". He showed zero compassion and acted like he didn't care and took no responsability nor apologized for what happened the COMPLETELY stemmed from guest services unauthorized charge to A CARD I NEVER WANTED CHARGED IN THE FIRST PLACE. Juan Ham kept going in the back room to talk to NICK VRZNIZAN, FRONT DESK MANAGER. He wouldn't bother to come out from the back room behind the curtain or didn't want to deal with us or was just not brave enough and made Juan ham do all his dirty work. NICK VRANIZAN was THE WORST CUSTOMER SERVICE  MANAGER I HAVE EVER DEALT WITH IN MY ENTIRE LIFE!!!!!!! HE WAS SO INSULTING AND FAKE. He had this fake smile he kept while telling us there was nothing the could do for us and there was nothing he should do for us. We kept our calm while speaking to both employees. To top things off he CALLED SECURITY while we were speaking. Then he said "Hi security" as if to threaten us. I said if you called security for us that would only add insult to injury. He responded "oh no they just like to bother me." What a flat out lie. NICK VRANIZAN  PROVIDED ZERO HELP TO US. HE WANTED TO EVEN TAKE AWAY A CREDIT WE HAD RECEIVED FOR THE FOOD THAT MADE US SICK!!! HE ACCUSED US OF LYING AND TRIED TO MAKE US GO TO THE MEDICAL STAFF THAT TREATED MY WIFE SO POORLY!!! He blamed every thing ON US. He  treated us as a dollar sign instead of guests. He did not do anything for us and walked away. He didn't have any compassion as to how important our issue was and COMPLETELY RUINED OUR HONEYMOON. 

 

WARNING! WARNING! WARNING! IF YOU WANT ANY PERSONAL CUSTOMER TREATMENT OR WANT TO BE TREATED AS A HUMAN BEING THAT HAS HUMAN RIGHTS DO NOT EVER EVER SAIL ON THE ROYAL CARIBBEAN. 

 

As a follow up after the cruise I filled out a survey from Royal Caribbean a week ago and selected the option to be contacted by corporate and have yet to receive as much as an email.

 

WORST CRUISE EVER!!!!!

 

 

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Traveled As:
Singles/Friends

Room Type:
Balcony

Experience:
2-3 cruises

5 star
5 star
5 star
5 star
5 star

My honeymoon adventure

small verified icon Verified Review | Ship: Enchantment of the Seas | Sail Date: May 05, 2014

This was our honeymoon cruise n also my wife's first cruise so I wanted to make it a very good experience for her. I chose royal Caribbean because of the ships itinerary. I've cruised carnival b4 n the majority of our cruise was on the ship and I wanted something different this time. I wanted my new bride to experience the different ports of call. To be honest I was skeptical of coco cay at the beginning but it turned out to be beautiful and a great place to be for the day. There was plenty to do n food. The all day stay in Nassau was great because I got the chance to spend the day at Atlantis for the first time and do some shopping.thanks for making my honeymoon a grand event will be cruising again in 2015

 

Cruise Photos

Goin to coco cay The tv

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Traveled As:
Couple

Room Type:
Oceanview

Experience:
1 cruise (first)

4 star
4 star
4 star
4 star
empty star

Royal Caribbean Review

small verified icon Verified Review | Ship: Enchantment of the Seas | Sail Date: May 12, 2014

My Royal Caribbean Cruise visit was a great experience with amazing service, ecspecially from our waitress Monica.  The entire staff was friendly and always of service.  I disliked that how the mini bar was seperate from the Coke cup, making the canned coke product looks as if they were part of the package.  I felt the gratuity system was fair and among other things the trip was fantastic.  

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Was this review helpful? 6


Traveled As:
Singles/Friends

Room Type:
Inside

Experience:
2-3 cruises

3 star
3 star
3 star
empty star
empty star

First Royal Caribbean Cruise

small verified icon Verified Review | Ship: Enchantment of the Seas | Sail Date: Aug 01, 2014

My sister and I cruised on the Enchantment of the Seas from August 1, 2014- August 4th, 2014. Overall, we had a very enjoyable time, and would not be opposed to cruising this line in the future, however, there were a few things about the trip that stood out as negative experiences for us.

 

I'll start off by saying that we are unashamedly spoiled by Disney Cruise Lines, so that was the standard by which our trip was judged against. With RCL, we found the main dining room entrees to be excellent, and we actually preferred them to the entrees aboard the Disney ships we had been on. However, the food in the Windjammer Cafe was not at all anything special, neither were the other food stations outside of the main dining room. Disney definitely has better buffet style food, appetizers, and desserts. 

 

The room was satisfactory; kept clean and tidy. Again, comparing to Disney, you couldn't leave your room for 15 minutes without having come back and it finding it re-cleaned. on the Disney line we saw our room attendant constantly, and bonded quite well with them. On RCL, we saw our room attendant twice, and whereas he did a fine job, it was not quite up to the standard we expected.

 

The last point I'd like to mention was our most troubling. We never had this issue in the cabin, however, at least 80% of the time, when you used the bathroom on any deck outside of your cabin, the toilets would not flush. To me that is a huge health hazard and not quite something I'm ready to tolerate, especially on a cruise ship where disease and sickness can spread so rapidly. The staff member we alerted to the problem was very apologetic and obviously understood how big of an issue it was, but it continually happened throughout the cruise.

 

Also, (this is to no fault of the cruise line whatsoever) the weather was cloudy and rainy off and on the entire trip, and 40mph winds kept us from being able to dock at CocoCay, which gave us an unexpected day at sea. To their credit, the staff did everything they could to add more activities and games to participate in on board, however, nothing was particularly interesting, and there wasn't a great variety to the activities. And again, we're comparing this to a day at sea on a Disney ship with so many possibilities and varieties of activities that we wanted to do, we actually had to force ourselves to spend time just relaxing by the pool instead of doing all of the activities!

 

Overall, we did have a fantastic time. We really felt like this cruise line focused on the "relaxing with a pina colada" in your hand more than Disney, and at the end of summer it was just what we needed :)

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Traveled As:
Couple

Room Type:
Inside

Experience:
7+ cruises

5 star
5 star
5 star
5 star
5 star

loved it

small verified icon Verified Review | Ship: Enchantment of the Seas | Sail Date: Aug 08, 2014

My husband and I really enjoyed our time on the boat and the Excursions that royal offered. We can not wait for our next cruise in January. We will be on the same ship because its great for a family because we will be taking the kids.

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Dining

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Popular Tips for Enchantment of the Seas


The space near the spa was always relaxing and quiet which we enjoyed.

I would highly recommend this cruise lines to family n friend's

Go with anytime dining! Loved the flexibility & no lines. Sign up for excursions on Nassau day or stay on the boat.



Roll Calls


Enchantment of the Seas
11
Members on Cruise

4 Night Bahamas (Port Canaveral Roundtrip)

Sail Date: Sep 22, 2014
Ship Name: Enchantment of the Seas
OGCFreddie
+ 10 Ship Mate app members

View Roll Call »

Enchantment of the Seas
11
Members on Cruise

4 Night Bahamas (Port Canaveral Roundtrip)

Sail Date: Nov 03, 2014
Ship Name: Enchantment of the Seas
11 Ship Mate app members

View Roll Call »

Enchantment of the Seas
8
Members on Cruise

3 Night Bahamas (Port Canaveral Roundtrip)

Sail Date: Sep 19, 2014
Ship Name: Enchantment of the Seas
OGCFreddie
+ 7 Ship Mate app members

View Roll Call »



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