Enchantment of the Seas

3.8 out of 5
Price: $ $ $ $     Size: L     Refurbished: 4 yrs ago    
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About Enchantment of the Seas

Enchantment of the Seas is a large ship, carrying 2446 passengers and 873 crew, and sails from Miami, Florida.

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Recent Review

shmova says ...

First time cruiser

I had an amazing time on this cruise. Very organized and friendly staff. The rooms are... Read more
Read 1702 Enchantment of the Seas reviews


Contributor Level: Deck Hand
2 out of 5

NEVER AGAIN

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Sail Date: / Traveled As: Singles/Friends

I will start with my favorite part of the cruise which was returning home. I never write reviews but this time I have to. First of all when we arrived at the ports and got in line to board the ship the lady was very rude. We had family with us who was first time cruises who could not believe the way we were being treated. One we got on the ship we found our rooms which was smaller than expected but ok. The first day I realized that I made a big mistake choosing this ship. We went to the 9th floor to eat and Lord behold, the staff was not friendly at all. their were only a few staff members on the floor and they did not assist much at all. We went out that night to join in with the entertainment but their was nothing interesting to be found. Sorry for this review but for me bringing 7 first time cruisers on this ship really broke my heart. The food was ok but the ship was not fun at all. I really enjoyed the bahamas as well as the other islands, that part was awesome.  

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Contributor Level: Deck Hand
5 out of 5

Many positives!

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Sail Date: / Traveled As: Couple

Especially friendly and helpful staff.  

No complaints at all!  

We were seated at a "sharing" table for dinner each night.  Got acquainted with 2 couples and a family from Iceland.  They were so enjoyable that we were the last people to leave the dining room each night!

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Contributor Level: Deck Hand
4 out of 5

Good not Great Cruise

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Sail Date: / Traveled As: Singles/Friends

Very fun, relaxing trip. On-cruise entertainment was good but not great, and while I had a good time, there were aspects that I wish could have been done better. For example:

- When we could not go on land, pool deck was extremely overcrowded with insufficient resources. This should be a contingency the ship is better prepared for.

- Many of the evening shows were not very full, which led to a sub-par atmosphere.

 

Again, overall good trip, and loved the price-conscious approach, but wish a few of these details had been handled differently.

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Contributor Level: Purser
4 out of 5

First time cruiser

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Sail Date: / Traveled As: Family (young children)

I had an amazing time on this cruise. Very organized and friendly staff. The rooms are clean and well serviced. Food was great at the buffet and okay at the fair lady dinning room. The dinner at the steak house was always booked so had to do the dinning room every night. Entertainment was great as well. Did the atlantis water park and beach package, very pricy but great to see for the first time. Overall, very nice experience. 

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Was this review helpful? 5
Contributor Level: Deck Hand
1 out of 5

HORRIBLE CUSTOMER SERVICE & SHIP IN VERY BAD CONDITION

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Sail Date: / Traveled As: Family (young children)

AS WE ENTERED THE SHIP NOT ONE MEMBER WAS THERE TO GREET US, WE HAD TO WONDER AROUND TO EVEN KNOW WHERE THE ELEVATORS WERE LOCATED. TALKING ABOUT ELEVATORS, EACH ONE OF THE SIX HAD THERE INDIVIDUAL BUTTON AND CONTROL, WHICH MEANT WE HAD TO PUSH EACH ELEVATOR BANK TO GET THE SERVICE. THE ROOMS HAD CHIPED MIRRORS WITH BAD CARPET ODOR. BUFFET WAS A REHEATED CONTINOUS MENU. THE BEST FOOD EXPIRIENCE I HAD WAS MY DINING WITH MANUEL & JULIAN (WAITERS) IN THE FAIR DINING. AND PLEASE DONT GET ME STARTED WITH THE DELUXE BEVERAGE PACKAGE I BOUGHT AHEAD OF TIME.

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Contributor Level: Deck Hand
2 out of 5

Not comfortable

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Sail Date: / Traveled As: Singles/Friends

  This is our experience in this cruise. Truly I can not recommend it to another person. I travelled with a friend , who has neck problems and his discomfort got worse because of the very bad quality bed and mattress,the worst bed I have slept on, including other ships and hotels.Cleaning in the pool area was not good, leftovers in the tables for hours and food on the floor.The bathroom in our room smelled urine all the time despite of being cleaned by us.The food variety was not good either.I hope this criticism helps to improve the services offered to persons that look for a good time  Thx

   

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Contributor Level: Purser
1 out of 5

The worst cruise ever

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Sail Date: / Traveled As: Couple

I have been in many cruises in the last 5 years, in several cruise lines, but this, Royal Caribbean "Enchantment of the Seas" by far is the worst. First, costumer service is mediocre, second, the food is not that good and third, entertainment does not exist, zero, none at all.. I am very disappointed that I am considering not doing cruises anymore, instead, i am going by plane and rent a room in any place. Bad, bad..

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Contributor Level: Purser
5 out of 5

Don't let the bad reviews scare you!

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Sail Date: / Traveled As: Couple

Ok, I was really worried that I would not like this cruise due to the few bad reviews that I read. I really went into it with a pessimistic attitude. Boy was I wrong! This was my favorite out of the 9 cruises that I have taken in my life! It was the first Royal Caribbean. Getting on-board was easy and quick. We were able to get on by 11:00. Lunch opened at 11:30. The food was pretty good. The food in My Fair Lady was really good. The rooms were promptly ready at 1:30. The ship is beautiful. Yes it has some worn out areas that I wish RC would take care of. The worst thing would be some rust and the chairs in the Windjammer Cafe. But, I could look past that to see what a nice ship it is. The room was adequate, but the bed was hard. The staff was wonderful! So nice and attentive! The shows were excellent! Loved Coco Cay! We would definitely take this cruise again. I am already thinking about going again next February. it was that good! 

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Contributor Level: Deck Hand
4 out of 5

Enchantment of the Seas

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Sail Date: / Traveled As: Large Group

CocoCay--We loved the jet skis--This was our first time and it was awesome!!! The water was smooth and the instructors did a great job!  I loved that the barbecue was ready and there was lots of space and seating.  I wish the music was more exciting so we could get up and dance and have fun.

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Was this review helpful? 3
Contributor Level: Purser
5 out of 5

Amazing experience

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Sail Date: / Traveled As: Family (older children)

The crew was very friendly. The dining experience for dinner was amazing. They can improve on the breakfast and lunch buffet quality as well as the activities. 

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Was this review helpful? 3

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Cruises and Itineraries

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Explore Cabins

Enchantment of the Seas has 1142 cabins and 66 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 159 sq. ft.
Avg. Cost: $106 per night

Avg. Size: 181 sq. ft.
Avg. Cost: $125 per night

Avg. Size: 191 sq. ft.
Avg. Cost: $197 per night

Avg. Size: 538 sq. ft.
Avg. Cost: $259 per night

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Deck Plans

Explore the layout of all 11 decks on
Enchantment of the Seas.

DECK SIX

Deck 6 features the upper level of the Orpheus Theater, Centrum Shops, Photo Gallery, Photo Shop, Art/Auction Gallery, Art Gallery, Cafe Latte-tudes, Next...

Explore DECK SIX

DECK TEN

Deck 10 features the Bungee Trampoline, Vita Course, Adventure Ocean, Teen Center, Video Arcade, Royal Babies and Tots Nursery, the Jogging Track, the...

Explore DECK TEN

DECK NINE

Deck 9 features the Windjammer Cafe, Outdoor Movie Screen, Kids' Splash Pool, the Main Pool, whirlpools, Island Bar, Sports Pool, the Solarium, Solarium...

Explore DECK NINE

DECK FIVE

Deck 5 features the lower level of the Orpheus Theater, Casino Royale, Boleros Lounge, Shore Excursions, Guest Services, and the upper level of My Fair...

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caitlinwood1
Contributor Level: Purser

The Solarium is the place to be! Not even sure I want to share this tip! There are no children allowed, which made it a wonderful place to relax by the indoor pool and spas while the weather outside was awful! In the Windjammer, FIND YOUR TABLE FIRST! It gets crowded, get your table before food!

gt0523a
Contributor Level: Purser

CoCo Cay: If you want to relax, rent a cabana-ette. Good for 2 people, comes with 2 beach loungers, 2 floating beach mats, 2 bottles of Evian & fruit. There is a bar. You have to take a ride to it, so it's like a private beach. There is decent snorkeling in the waters (saw a lot of fish).

Vee
Contributor Level: Third Mate

I would recommend if you enjoy a quiet breakfast and to beat the rush go early 7 am sit in the pool area it's so nice and quiet you get an amzing view of the ocean it's wow...

Cruises:
3 Night Bahamas (Miami Roundtrip)
4 Night Bahamas (Miami Roundtrip)

$

Price

L

Size

Jul 1997

Built

4 yrs ago

Refurbished

2446

Total Passengers

2.80

Crew to Passenger Ratio

11

Number of Decks

1142

Total Cabins

66

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