Crystal Symphony

4.5 out of 5
Price: $ $ $ $ $ $     Size: S     Refurbished: 8 yrs ago    
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About Crystal Symphony

Crystal Symphony is a small ship, carrying 922 passengers and 575 crew, and sails from New York, New York and Cape Town, South Africa.

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Recent Review

StewClanNC says ...

Wonderful time on the Symphony in China and Japan

Second time on Symphony and can't wait to get back.  First class service all the... Read more
Read 63 Crystal Symphony reviews


Contributor Level: Deck Hand
5 out of 5

Wonderful time on the Symphony in China and Japan

Verified Review
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Sail Date: / Traveled As: Couple

Second time on Symphony and can't wait to get back.  First class service all the time, never a let up.

Great ports of call in Beijing and all over Japan.  They took the entire ship to Beijing for a three day, two night excursion, all part of the cruise fee, nothing additional.  On top of that, the accommodations and food were first class and the sightseeing just incredible.  We had an amazing tour guide the entire three days, Oscar on Bus #22, and his contributions were essential in making Beijing a memorable stop.

Japan is in full bloom with cherry blossoms so every stop was beautiful. All the stops were exciting.  The ship made the decision to miss a port to avoid possibly being stranded in the strait for a couple of days, courageous and correct decision and one that was well communicated to the entire ship.

We had one problem on an excursion and Crystal immediately refunded our cost to us.

Food was incredible.  Just cruised on Celebrity Solstice around New Zealand two months ago and they are about five levels below Crystal.  Nice having all inclusive cruising as well, even though we don't drink.

We loved the destinations, all were up to our expectations and Crystal really know how to treat a guest.

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Contributor Level: Purser
4 out of 5

Wonderful Time

Verified Review
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Sail Date: / Traveled As: Couple

The overall experience was extremely positive but then we got very lucky and fortunate which improves everything. We were assigned a table of six for the early seating. We ended up with two other couples who we had so much fun with that the highlight of each day was having dinner with them.  The cruise was under booked with about 550 guests. They had about 480 staff and crew on board so you could not move far without someone helping you or serving you. Food was excellent in all aspects of the club. We did not do Prego or Silk Road much as we wanted to enjoy our friends in the main dining room. Those two places were very good as well. The Lido Cafe for breakfast/lunch was exceptional. Trident Grill makes an excellent hamburger. Most of our excursions were cultural in nature and we found them very informative and enjoyable. Others on board had excursions that they felt less positive about. I really thought the "at sea" lecture series to be one of the highlights of the cruise. What fantastic people sharing their experiences. The evening entertainment was also very good especially the show "Imagination". Thee were some "hiccups" at times but in a three week cruise this can be considered inevitable. Some friends had less positive experiences in terms of services rendered and excursion availability but these were more exceptions rather than normal practices. Overall ships comfort was impressive. Some rough sea days (10 feet + seas) made walking about interesting but not impossible. Stabilizers did an impressive job!!! I would be happy to take a Crystal Cruise again. I am not sure I would fly 20 hours to do so.

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Contributor Level: Purser
5 out of 5

The best cruise we've ever been on

Verified Review
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Sail Date: / Traveled As: Couple

First of all, Crystal Cruise Lines was so far above any other line we've sailed with, in terms of service, food, accommodation and ambiance, with only 900 passengers and almost 600 crew, that it defies description. The only extra charges were for excursions. Everything else is included, even special dietary requirements, different wines if the current day's offering was not to my satisfaction, and four seatings at the speciality restaurants. It makes for a completely relaxing environment for the entire trip. Add to that the interesting speakers, bridge teacher, and other attractions, as well as a fabulous itinerary around New Zealand, and this was one amazing trip. 

 

Milford Sound, New Zealand (fiord)

 

 

 

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Contributor Level: Purser
5 out of 5

Great Crystal Symphony cruise

Verified Review
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Sail Date: / Traveled As: Singles/Friends

This was our first Crystal cruise.  The food and staff was outstanding.  We enjoyed the quality of the lecturers and the selection of excursions.  Many of the excursions sold out but the ship staff was very accommodating on wait listing for availability. 

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Contributor Level: Third Mate
5 out of 5

Review of Crystal Auckland to Melbourne

Verified Review
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Sail Date: / Traveled As: Couple

One comment:  We were given vouchers for $500 each for the next cruise, which expire May 2018.  We signed on for a next cruise on board - London to Stockholm, which starts in June ! Any suggestions ?

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Contributor Level: Purser
3 out of 5

Sadly not as wonderful as expected.

Verified Review
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Sail Date: / Traveled As: Couple

I was truly impressed at the caliber of activities they had available for the days at sea.  There was a wide array of excellent speakers and truly top notch instructors for the wide variety of classes. That said, it was disappointing that we could not go to key ports that were the entire reason for the trip: Cook Islands and Fiji, but Mother nature was very uncooperative. 

The cruise could still have been excellent if the cruise theme of "Food and Wine" had been better executed.  2 cooking demonstrations, 2 limited wine tastings and one evening with some dishes by the specialty chef did not a Wine and Food cruise make.  To make it worse, the food was not as good as on previous Crystal cruises and at our final dinner i couldn't eat my duck (nor my husband his beef) due to the heavy hand with salt. 

Evening entertainment was excellent; Crystal dance hosts were very good and they had excellent musicians on board for the lounges and some specialty entertainers for select evening.  Plus the "I Imagine" show was excellent. Service as always was spectacular. 

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Was this review helpful? 7
Contributor Level: Purser
4 out of 5

A lovely fall crossing on Crystal Symphony

Verified Review
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Sail Date: / Traveled As: Couple

Our first cruise on Crystal was all that we expected it to be with a few minor exceptions.  Service was outstanding, the ship was in excellent condition, the seas were perfect, activities on board were well done and quite versatile, and we had an enjoyable time. We were disappointed that we could not choose the open dining concept where we; could enjoy meeting many other diners.as we have on other cruise lines. We also were well impressed with the beautiful presentations of the food we were served, but;not necessarily with the menus or the tastiness of the foods.

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Was this review helpful? 7
Contributor Level: Purser
5 out of 5

Wonderful Cruise except the Tommy Dorsey Orchestra was not a good band for dancing.

Verified Review
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Sail Date: / Traveled As: Couple

Crystal stateroom, public spaces, food, staff all excellent.    Staff in dining room and Lido were very attentive and helpful.  

The cruise had a big band, ballroom dancing theme.  Crystal band was good for dancing.  Dance floors (2) were adequate.  Guest orchestra (Tommy Dorsey) was too jazzy for enjoyable dancing.

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Contributor Level: Third Mate
5 out of 5

First Class experience

Verified Review
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Sail Date: / Traveled As: Couple

Crystal does a great job particularly with entertainment and shore excursions.  Food and wine are always outstanding.  They also have several lectures and other onboard activities that are very interesting and useful.  While a bit more expensive, in the end, you get what you pay for.  Service level is outstanding and training and selection of staff is evident. No complaints on my end.

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Was this review helpful? 6
Contributor Level: Purser
5 out of 5

Cruising summary

Verified Review
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Sail Date: / Traveled As: Singles/Friends

I enjoyed traveling on a smaller ship,the service was superb.  I felt that we were treated like royalty.  The accommodation were extremely clean and the food was wonderful.

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Was this review helpful? 7

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Cruises and Itineraries

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Explore Cabins

Crystal Symphony has 476 cabins and 21 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 202 sq. ft.
Avg. Cost: $353 per night

Avg. Size: 273 sq. ft.
Avg. Cost: $486 per night

Avg. Size: 737 sq. ft.
Avg. Cost: $886 per night

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Deck Plans

Explore the layout of all 8 decks on
Crystal Symphony.

Crystal

On the Crystal Deck, you can enjoy a sumptuous meal at The Crystal Dining Room or stop by the Crystal Cove Bar for an aperitif. The Front Desk and Concierge...

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Tiffany

Welcome to entertainment central! Whether it's dancing at the Starlite Club or Luxe Nightclub, live entertainment at the Galaxy Lounge, Avenue Saloon,...

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Promenade

Deluxe Staterooms span the length of the Promenade Deck.

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Horizon

Deluxe Staterooms and Deluxe Staterooms with Verandahs span the length of the Horizon deck. Guests will also find self-service launderettes on this de...

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stevenmyerson
Contributor Level: Third Mate

Great cruise line and comfortable ships. Staff is very first class, friendly, and will go out of there way to acomodate you.

lhazelsherman
Contributor Level: Deck Hand

great cruise, value and would highly recommend

brian488
Contributor Level: Third Mate

Book your shore excursions months in advance.

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New York City to Reykjavík

$$$$

Price

S

Size

May 1995

Built

8 yrs ago

Refurbished

922

Total Passengers

1.60

Crew to Passenger Ratio

8

Number of Decks

476

Total Cabins

21

Cabin Categories
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Seven Seas Mariner

4.0 out of 5 (51 reviews)