My husband and I enjoyed the Costa Fortuna 14 day cruise to Iceland very much. We just wanted to give a big thank you to the many staff members who graciously helped us out and were kind to us at all times. We were the only Americans on board yet we had a marvelous time. Thanks to our room captain Ari from room 1162. Thanks to our Pizza captain who we enjoyed chatting with on stormy nights. Thanks to Alma Lopez for always being so gracious. Thank you to our American-Greek speaking representative. Thank you to the 9:00p.m. waiters who were always very professional. Best wishes for many more exciting cruises! Vicky and Tim Reidy
I will never cruise on Costa again. The staff was unhelpful and rude. Although they published that the aft pool was "adults only", it (and the entire ship) was always full of screaming children. Staff laughed and made no attempt to control this. We never knew which elevators would be closed for the use of crew transporting luggage at every port, or which other elevators were open. The ship was difficult to navigate compared to other lines. The only dinner option was a 2-hour dining room visit at which we were rudely refused water without a 3 euro payment. The safe could not be accessed by both myself and my friend - only one of us. The drawer pulls were difficult with arthritic hands. Now, I see pending charges on my credit card that should not be there. My previous experiences with Royal Caribbean were excellent - the opposite of Costa.
I've been on several cruises with different companies and Costa is the worst experience I've ever had.
When food was available, which was extremeley limited in it's hours, it was nearly uneatable. There were times when I wandered around the ship looking for something to eat other than what they called Pizza to be available. The food in the dining area was so aweful we couldn't eat it on some evenings.
We were really disappointed with our recent cruise on Costa Fortuna. The ship was fine and the staff was very nice (mostly) but the other cruisers were extremely rude. They say Americans are rude - well next to the passengers on this cruise we are absolutely the nicest people on earth.
This was our first time to Europe so the atmostphere on the boat really put a damper on our vacation.
We were also surprised to note that at dinner time, there is only the main dining room or the resturant that you have to pay for. The buffet was not an option. Also the only thing available late at night was pizza NOTHING ELSE!
I guess that's all I have to say about it except that Costa should not market to Americans.
Crusie was Venice-Bari-Katakolon-Santorini-Rhodes-Dubrovnik-Venice; 7 days-8 nights. The service was excellent. the food was good. Variety of food and services were good. I recomment taking the drink package if you like to have a care free vacation. It allows you the coffees, sodas, and alcoholoic drinks without the hassle of the cost and service fees of each drink (about 20 Euros per per per day). The cleanliness and constant upkeep made our trip enjoyable. We upgraded to a outside balcony room. This was an excellent choice for my wife & I. It provided more room and the constant view of the sea ans ports.
Our stateroom was well laid out, good storage, opting for the balcony was brilliant (breakfast on the balcony most mornings). The staff was excellent, and it was great that we had a chance to mention, by name, any particularly good service we received. Clocks in the stairwells - great idea. The airport transfers, on disembarkation, could have been handled much better. On the excursions, pax were numbered to match their bus. The same numbering would have been very helpful for finding the needed transfer vehicle.
Plan your excursions early. We missed the volcano excursion and regret missing out! Bring some games in case you get socked in with fog. You never know! Plan to stay up late every night! The sun never sets! It was truly amazing. Try to get a balcony. You won't regret it.
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