Almost all our cruises have been on different cruise lines, and this was our first on Costa. Overall we were satisfied, but this line is the least desirable of all the ones we have been on.
I have read many reviews before taking this cruise and one of the biggest complaints was the food. We considered the food comparable to other cruises. There was definitely more of a leaning to Italian-type food, but there were always many selections. My wife does not care much for pasta and pizza, but found plenty of times she could choose her favorite main course, beef. Although it was not always on the dinner menu, you typically could find it at least once per day. Fish was also frequently available and there were also vegetarian options available. The desserts were very desirable and plenty to choose there too. The biggest complaint about food at our table was two-fold: apparently Costa has phased out the buffet option at dinner time. Therefore, to eat dinner you must go to the restaurant. That didn't matter to us, but I can see how it would matter to others. The second issue was that after breakfast (except for the one hour "tea-time"), the only coffee available had to be purchased from the bar as no ready-made coffee was at the buffet. In my view these are clearly cost-cutting and revenue-generating measures they have taken, and perhaps will settle well with the southern Europeans on board, but I don't see those steps flying with Americans. However, I do not know if this was a Costa-wide change or only for predominately European-attended cruises (ours was about 90% or so European).
The service was fine. Staff was courteous and helpful. We never had any problem with them.
The entertainment quality was mixed. One constant was that the volume was much too loud on all the shows.
This cruise had the least onboard activities I have ever seen on any cruise. There were things to do, but the depth of selection was low. We used the library, as we always do, but was the smallest we have seen.
We didn't do any excursions, but this itinerary was the best we have ever done. I would recommend that any cruiser who has never done this itinerary to get to it once in your lifetime, though not necessarily with Costa.
The ship was clean, but the layout design was at the weakest of the ships I have been on. First, there was no way to walk completely around the deck on any single level. We like to do this when going for a walk. Further, when moving from one end of the ship to another, you are forced to use deck 5 which forces you by the casino (maybe on purpose?) and through choke points that create traffic jams. We have been on higher capacity ships that have felt less crowded.
Embarkation and Disembarkation went smoothly, and the tender process was fine too.
Bottom line is we enjoyed our cruise, but would rather choose another cruise line for our future cruises.
My husband and I enjoyed the Costa Fortuna 14 day cruise to Iceland very much. We just wanted to give a big thank you to the many staff members who graciously helped us out and were kind to us at all times. We were the only Americans on board yet we had a marvelous time. Thanks to our room captain Ari from room 1162. Thanks to our Pizza captain who we enjoyed chatting with on stormy nights. Thanks to Alma Lopez for always being so gracious. Thank you to our American-Greek speaking representative. Thank you to the 9:00p.m. waiters who were always very professional. Best wishes for many more exciting cruises! Vicky and Tim Reidy
I will never cruise on Costa again. The staff was unhelpful and rude. Although they published that the aft pool was "adults only", it (and the entire ship) was always full of screaming children. Staff laughed and made no attempt to control this. We never knew which elevators would be closed for the use of crew transporting luggage at every port, or which other elevators were open. The ship was difficult to navigate compared to other lines. The only dinner option was a 2-hour dining room visit at which we were rudely refused water without a 3 euro payment. The safe could not be accessed by both myself and my friend - only one of us. The drawer pulls were difficult with arthritic hands. Now, I see pending charges on my credit card that should not be there. My previous experiences with Royal Caribbean were excellent - the opposite of Costa.
I've been on several cruises with different companies and Costa is the worst experience I've ever had.
When food was available, which was extremeley limited in it's hours, it was nearly uneatable. There were times when I wandered around the ship looking for something to eat other than what they called Pizza to be available. The food in the dining area was so aweful we couldn't eat it on some evenings.
We were really disappointed with our recent cruise on Costa Fortuna. The ship was fine and the staff was very nice (mostly) but the other cruisers were extremely rude. They say Americans are rude - well next to the passengers on this cruise we are absolutely the nicest people on earth.
This was our first time to Europe so the atmostphere on the boat really put a damper on our vacation.
We were also surprised to note that at dinner time, there is only the main dining room or the resturant that you have to pay for. The buffet was not an option. Also the only thing available late at night was pizza NOTHING ELSE!
I guess that's all I have to say about it except that Costa should not market to Americans.
Crusie was Venice-Bari-Katakolon-Santorini-Rhodes-Dubrovnik-Venice; 7 days-8 nights. The service was excellent. the food was good. Variety of food and services were good. I recomment taking the drink package if you like to have a care free vacation. It allows you the coffees, sodas, and alcoholoic drinks without the hassle of the cost and service fees of each drink (about 20 Euros per per per day). The cleanliness and constant upkeep made our trip enjoyable. We upgraded to a outside balcony room. This was an excellent choice for my wife & I. It provided more room and the constant view of the sea ans ports.
Our stateroom was well laid out, good storage, opting for the balcony was brilliant (breakfast on the balcony most mornings). The staff was excellent, and it was great that we had a chance to mention, by name, any particularly good service we received. Clocks in the stairwells - great idea. The airport transfers, on disembarkation, could have been handled much better. On the excursions, pax were numbered to match their bus. The same numbering would have been very helpful for finding the needed transfer vehicle.
Plan your excursions early. We missed the volcano excursion and regret missing out! Bring some games in case you get socked in with fog. You never know! Plan to stay up late every night! The sun never sets! It was truly amazing. Try to get a balcony. You won't regret it.
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