I've been on several cruises with different companies and Costa is the worst experience I've ever had.
When food was available, which was extremeley limited in it's hours, it was nearly uneatable. There were times when I wandered around the ship looking for something to eat other than what they called Pizza to be available. The food in the dining area was so aweful we couldn't eat it on some evenings.
We were really disappointed with our recent cruise on Costa Fortuna. The ship was fine and the staff was very nice (mostly) but the other cruisers were extremely rude. They say Americans are rude - well next to the passengers on this cruise we are absolutely the nicest people on earth.
This was our first time to Europe so the atmostphere on the boat really put a damper on our vacation.
We were also surprised to note that at dinner time, there is only the main dining room or the resturant that you have to pay for. The buffet was not an option. Also the only thing available late at night was pizza NOTHING ELSE!
I guess that's all I have to say about it except that Costa should not market to Americans.
We bought this cruise because of the ports they were stopping at. After we paid in full for the ticket, Egypt was dropped and replaced with Jordan and Israel. Ok, Petra and the Dead Sea were great. Then at the end of the cruise Crete and Naples were canceled. So we ended up with 10 days at sea. We were told this is typical Costa to save on port fees. Then they say they will give each cabin 100 Euro per cabin as a credit. So if you paid for the cheapest cabin or the most expensive you received the same. Very poor marketing. The two days of last performances in the Theater were canceled because passengers from Europe had a revolt and took the stage. The Captain finally showed up and blamed Corporate . Poor,poor management.
The food is not great. They have canceled dinner on the Lido. Only pizza there at night. You also do not get coffee or tea at lunch or dinner. I was told to go up to Lido at lunch if I wanted a cup of tea. Another bit of information, the coffee and tea machines are shut off on the Lido most of the time. If you want a hot drink you must go to the bar to buy it.
Our cabin steward was great as was our cabin,we had a balcony so we could escape. This is an old ship that needs refurbished. The pools and hot tubs were dirty with grease on walls. Let me repeat this is the bottom of the barrel of cruise lines. Carnival Corporation should be ashamed.
When we embarked I found the smallest cabin I ever saw cabin 7214 not even an area to put our baggage. We are a family of 4. When I complained they told me there were no cabins available. I told them my family wanted to leave the ship if this was the only room available. So then they showed us a suite cabin 7249, but told us we had to pay an additional 2000 dollars. I only agreed because my only other choice was to go home after spending 4 thousand dollars to fly to Copenhagen. After moving to the new cabin we went to dinner but did not find anything on the menu that appealed to us or our kids, so we went to the Buffet deck 9 and found it closed. We then tried to use room service. First nobody wanted to answer the phone, so we tried to call customer service and again nobody would answer the phone. I walked down to the customer service desk and made my order and after an hour waiting we finally got our room service. The next day we went to breakfast at the Deck 9 buffet and asked a crew member to clear a table so we could sit and eat. He told us see someone else, and when we finally found someone else they acted like it was not their job either. The menu on your cruise was one of the worst I ever ever known. We ate a lot at the pizza bar most of the cruise. On the 5th day we noticed brown water coming out of the faucet in our bathroom. We were told it was because they were working on the pipes during the night. We purchased a tour package and out of the 3 places we went 2 of them just seemed to be in a hurry to get our tour over and back to our ship. All in all this was the worst cruise me and my family have ever been on and we have been on 5 other cruises on Carnival and Royal Carribean before.
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