The crew and employees are for the most part fantastic. Had one waitress that was rude and the casino table dealers are not the friendliest. The Summit ship/rooms need maintenance. The food could be updated and better cuts of beef could be served. Understand they are feeding a lot of people and it's expensive to serve food that is close to hot but Celebrity is supposed to be a notch above the other cruise lines. It was super on two previous cruises but not so much this time. Difficult to build loyalty under these circumstances.