After getting on board, all is great. But since planes were late, the shuttle to the ship left before we (about 30 persons) got. there I called the "emergency" number and Sabrina did not care, and did not help. She said that if we do not make it to the ship it would sail without us. I asked her to let me speak to someone who could help and she transferred me to a number that said that that office was closed!
The weather was good... the captain MADE A DECISION TO NOT GO TO THE AREA I BOOKED MY CRUISE TO SEE. He had a med-vac situation in the middle of the night and arbitrarily decided he'd float around at sea and Juneau [to help rip off passengers by the cruise line subsidized vendors in Juneau] He had plenty of time to meet his emergency AND ALSO GO TO TRACY ARM. When I asked Cruise passenger relations if any compensation could or WOULD be forth coming I was told NO, the cruise line did not have to make any compensation...very BAD public relations.. NEVER saw the Captain or OFFICERS of the ship ,EVER. Very controlling policies regarding room service and anything offered that could be charged extra for..all in all I did not enjoy this cruise. The best I can say is that the room and dinning staff were good, honest ,hard working and FRIENDLY. THE FOOD WAS GOOD, but then I expected it to be.
I expect to hear from the Celebrity Cruise Line Corporate Office regarding not getting to the destination I Paid to see. The cruise was awash with Convention Type people who TOOK OVER the ship and its services. I purposely book this cruise as it was offered to HAVE "LESS YOUTH AND NO YOUNG CHILDREN" THAT ALSO WAS MISLEADING IN YOUR ADVERTIZING... again I have NO young children and did not want to see or hear them in a horde on the ship.
Overall, the cruise was a net positive experience primarily based on the sights and venues. The naturalist lectures (Brent Nixon and wife) were highlights. The Murano restaurant was an outstanding experience and the spa/exercise area was excellent. Went to several mini seminars that were very helpful on dealing with lower back pain and feet issues. However,Very disappointed that the brochure highlight of the trip (Sawyer Glacier) was cancelled in order to avoid cancelling Juneau shore excursions and making related refunds. There was a medical related delay but that didn't cause us to miss the Tracy Arm Fjord/Sawyer Glacier. It simply required something to be skipped and the decision was made to skip the cruise brochure highlight. Also the Internet service was very very poor. I paid $199 for "unlimited service" which was actually very limited. I visited with the Internet Cafe staff on several occasions who on one occasion reviewed a report of my usage that clearly indicated it was severely limited. All other internet users I spoke to had very poor and slow service. The internet staff member also confirmed that there were known limitations in the ship's system. Based on these factors, I think offering service that was so poor bordered on fraud. I requested that the charge be cancelled but the internet and guest relations staff refused. In the case of the Sawyer Glacier decision and the Internet issue both contacts simply referred me to the cruise contract which I thought showed some serious limitations on customer service.
Second time on the Soltice to Alaska. It is such an awesome ship. The staff is so friendly and the service is great. Our room attendant never woke us up as we tend to sleep in. The food in the Dining room for lunch and dinner was very good. Murano was excellent, but my favorite is Tuscan Grille.
The cabin staff and dining hall staff were excellent. The food was second rate at best, and the first thing on the ship we were pushed beverage packages, which ended up being a waste of money. Our tour in Juneau was cancelled, but we were not informed until a half hour before the tour, which didn't leave us any time to book anything else. Skegway was cancelled altogether. The only town we saw was Ketchikan, the rest of the time was out to sea. I had been to Glacier Bay before and thought that Tracy Arm Misty Fjord would be good, but not!. I even heard another passenger complain about it. I brought my grandson along on this trip and I know he was disappointed not to see Alaska.
Alaska was beautiful. Skagway and Tracy Arm Fjord were my favorite, especially Skagway. Stepped way back in time....I loved it. Juneau, we didn't see much of the towne. Our Whale watching excursion was way to long. The Mendenhall Glacier was beautiful. We got back to ship at 7:30 PM almost missed dinner but there is always food. Juneau is more commercial in the 1 hour we had didn't see much at all... We didn't make it to Skagway due to weather conditions. That is where we had the train ride and dog sledding excursion scheduled. That caused us to have 2 1/2 days at sea instead of one. We did get into Victoria, Canada early in the AM and didn't leave till midnight. It was beautiful!!!!! We took the horse drawn trolley. That was neat.
All in all it was a great trip. Would I go back again Maybe if a got a deal I just couldn't pass up. Would loved to have gone to Skagway.
The Celebrity Solstice cruise to Alaska and Tracy Arm Fjord is an unbelievable adventure that needs to be on your bucket list!!! Celebrity and the Solstice were outstanding in presentation and professionalism. We have sailed on most of the major lines and none were up to the standard of the Celebrity Solstice. The ship was extremely clean and well kept. The staff was well trained and I did not experience or see any upselling on this cruise. It was all about our experience and they made sure we were treated with respect and felt honored to be a guest on this ship. They had two things that I have not seen before and that was an actual green grass lawn that was almost an half acre on top as well as a corning glass blowing exhibit that was entertaining and very different from most activities. The crown jewel of this trip was the trip up Tracy Arm Fjord. I have never experienced such pristine natural beauty as the few hours we traveled up the Fjord. The ship traveled slowly through green aqua waters with blue crystalline icebergs floating by. The cliffs on both sides of the ship were caressed with wispy clouds and multiple waterfalls were always visible as we moved deep into this undisturbed land. The Captain even silenced all external electronics and narration so the passengers could absorb the natural beauty of this national treasure. Ketchikan and Juneau were also very interesting but on a very different level. We were not able to dock into Skagway as the winds were over 65 knots and safety of the ship was the Captains top priority. The ships staff was able to quickly put together an amazing agenda of entertainment to cover the extra day at sea and was also a tribute to the outstanding crew of Celebrity. You will not be disappointed with this choice.
The cruise ship was very nice and the stateroom were large. The staff was very friendly and helpful. We unfortunally ran into rain so our tour was cancelled and we were on ship for more days than I would of preferred.
The cruise was great, the only thing you have no control of is the weather. It rained and was foggy pretty much the entire time. We were disappointed to have our helicopter trip canceled for poor visibility . The only other downside to the fog is that the ship has to blow the foghorn every 10 minutes all night long. The food, staff and entertainment onboard was exceptional. I would definitely recommend Celebrity Cruise Lines.
Alter your meal times for lunch and supper, no lines usually and always plenty of foods in the full buffet on the 14th floor. Lots of healthy choices for a diabetic. We used room service for coffee and breakfast most morning. I am not familiar with any other food services on the ship.
Eat in the dining rooms whenever possible. The Oceanview Cafe was so-so, though a good spot to get ice-cream and gellato. The Bacio Cafe gave nice sweets just for the asking and were good to take back to the cabin. The hamburgers at the Mast Grill were very good.
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