Its been almost a week since my cruise finished and when i close my eyes i still remember my experiences on the ship. This cruse was my first and it is definitely not going to be my last. The staff on board were undoubtedly the best, they were the real heart of the operation and not enough thanks can be given to them. The food everywhere was great as well as the drinks especially the bar by the art gallery on 5 ask for ARI or LOIDA they are the best. Thank fr a great time.
We were very disappointed in this cruise. We had previously cruised with Carnival and were led to believe that Celebrity would be a "step up" from Carnival. We did not find that to be the case. The ship did not WOW us like our previous Carnival experiences. We did not find the staff to be as friendly and personable as on our previous cruises. Our dining room wait staff seemed flustered during the first night, so much so that we wondered if they were either understaffed or inexperienced, which we later found out not to be the case. We had to repeatedly ask for our water glasses to be refilled and our coffee was served after our dessert was finished rather than at the same time. The presentation of the food was underwhelming (i.e. Chilled Pear Ginger Soup served as a pale soup in a plain white bowl... no garnish (just one example). We could go on and on but suffice it to say that we will probably never cruise with Celebrity again and would not recommend it to others.
The crew members were fantastic! The leadership on this cruise ship definitely care about their customers it shows from top on down. The captain has an amazing personality and makes you feel comfortable in his hands. The cruise director has such a magnetic personality and makes everything fun and lively! All the performers are extremely talented! The shows were awesome! The dining and service staff were all so kind and polite and made me feel like they really love their work!!! Very much customer service focused!
Although this was a once in a lifetime experience and the captain and crew enhanced the experience (in most cases), it is obvious that Celebrity is not the "top of the line" cruise line any longer. It started with the lack of onboard communication abilities. Norwegian has a free app that allows guests to text while on the ship (in airplane mode). Since we always travel with a group, the lack of this capability w/ Celebrity was frustrating especially when they have a policy not to answer the phone after a certain time in a restaurant so that wasn't even an option. Next is the cabin steward - if you ask for extra towels, that usually means all sizes and every day - not so much. Forget talking about the size of the cabin and the bathroom because you would have thought we bought the lowest category of room yet we were in the Aqua Class. It is the smallest room we have had on a cruise in many years and it was touted as a higher class of room. The sights were amazing and the service in the main dining room was excellent, especially since we were able to get the same staff for 3 dinners. The Blu restaurant for Aqua Class guests was a really great option and was never crowded. Service in there was top notch as was the food. All in all we had a great time but sometimes the "little things" make a huge difference.
We took this cruise to celebrate our 40th wedding anniversary and it was the BEST!! The crew members went above and beyond to assure that everything was to our satisfaction. Our cabin butler Jacky was totally awesome and had a bottle of chilled champagne, towel sculpture and rose petals on the bed, and finished it off with a dozen red roses and Happy Anniversary pastry for us to enjoy after the nightly entertainment (which was off the charts each night by the way) on our anniversary night. Dining in the Luminae Dining room for persons in a suite was off the hook!!! We dined in two of the specialty restaurants while on on board, but their food in their restaurants paled in comparison to the food in the Luminae. Our main server, Pabalo was awesome along with all the other food service people. I would highly recommend the cruise to anyone looking to be pampered and it all started with the friendly, personal service I received from Shannon Polk with -- you guys ROCK!!
From embarking to disembarking, the cruise was wonderful. Our stateroom was comfortable, clean, and with a lovely veranda with which to view the passing beauty. Our stateroom attendant was ever ready to help us and took good care of us and our stateroom. Every crew member was friendly and courteous no matter their assigned duty or time of day. The menu choices were extensive and each item was delicious and carefully prepared. The entertainment choices were varied, professional, and abundant. We look forward to sailing with Celebrity again in the future.
Alter your meal times for lunch and supper, no lines usually and always plenty of foods in the full buffet on the 14th floor. Lots of healthy choices for a diabetic. We used room service for coffee and breakfast most morning. I am not familiar with any other food services on the ship.
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.