The Dining Room Staff were great, but nothing that came out of the Kitchen was any good ! Also, the Cabin Service was Spotty. The Entertainment in the Theatre was just Mediocre, and Main Foyer was just BAD !
We booked this cruise a couple of months before sailing and settled on the cruise because we liked the itinerary and favor Celebrity. Four of us traveled together, two couples and we had two suites on the resort (pool) deck. The suites themselves were very well appointed, spacious balconies and the service of a wonderful butler who took very special care of us. We bought a package of four specialist restaurants and chose Murano (superb), Qsine (quirky and delicious) Sushi (absolutely fabulous) and The Lawn Club Grill (my least favorite but others in the party enjoyed). We thought the entertainment for the most part was very good, we liked the DJ's, the house band and many of the individual musicians. We loved having access to Michael's Club a very chilled place to have a pre-dinner drink or pick up soft drinks, etc. We ate in Laminae most nights but often ordered off the menu from the main Dining room. We liked the atmosphere of Luminae but sometimes found the menu quite limited.
We were very disappointed with the excursion we booked via the ship to the Dead Sea, badly organized and inferior facilities once we got there. We did get a 50% rebate on the fee though. We arranged private guides in Jerusalem, Haifa and Kusadasi by researching them on Trip Advisor and were very happy with each of the guides.
Favorite port was La Spezia for the tour of Cinque Terre--absolutely beautiful! Ajaccio Corsica was also a favorite--ease of access from port allowed freedom to explore port at leisure. Port of Villefranche was the most picturesque.
This cruise itinerary was really nice; 9 port cities in 8 countries. Ship was excellent (Celebrity Silhouette) - nice accommodations, excellent staff always looking to please, and pretty good (though not fabulous) food. I would definitely sail on this ship again, and would recommend the "Scandinavia - Russia" itinerary.
We left out of Amsterdam and 3 great days in Amsterdam before we left on our cruise.
Cabin: We opt for the partially obstructed balcony cabin to have a balcony at a reduce rate. However in the British Isles we seldom used it. 1. It was cold a rainey, 2. There were only 3 sea days out of 2 weeks.
The cabin was the exact same on all Solstice class ships. So was the venues.
Cabin steward was great, as the dining staff.
We ate mostly in the dining room when we could but on port days the dining room is closed for lunch. So if you don't want to pay you must go the Ocean View Café or pay out at port. The food in both the dining room and Ocean View was by far the worst than any Celebrity Cruise we have been on. The soup had no substance at all. I mean the Chicken noodle soup was ALL broth, vegetable soup all broth.. We talked to the staff but saw no improvement.
The excursions were OK. Most of the tour guides took you to the area showed you how to get around and left especially if it was raining and the first week it rained every day. You know the song by the Beatles Here comes the sun. Well us Americans thought it referred to their love however it really means here comes the sun because they celebrate when the sun does shine!
The entertainment was hit and miss. The magician was a joke most left.
Some we did not attend because to were to tired after a full day touring while at port.
This is the first time we had the classic drink package because it was given to us as a promotion and I am glad we had it. I just could not handle the ships water and thankful we got bottled water with the package. I must say the bartenders were not very creative and since it seamed everyone had a drink package they really didn't try very hard. We went to the sky lounge once for Elite evening and I could not even drink the drink they made. Last time we went there. This was a first. This was the 5 solstice class ship that we had been on.
Overall it was fine. I will never get tired of not having to cook and clean for an entire 2 weeks.
Sailing with Celebrity was a real joy. Our oceanview cabin at the front of the ship was exceptional and really contributed to our comfort and enjoyment. The professional, caring staff made sure our needs were addressed. They were as good as any we've met before. The excellent meals and service in the restaurant were first class. The ship was beautiful.
The challenge was getting people off the ship when we arrived at our destinations. A significant amount of time was lost.
Please accept our appreciation for all your efforts.
SHIP AND ROOMS WERE CLEAN. FOOD WAS GOOD. MOST OF THE STAFF WERE FRIENDLY. LUGGAGE ON DEPARTING THE SHIP WAS VERY POORLY HANDLED. I OBSERVED LUGGAGE ON ITS WAY TO THE SHIP BEING HANDLED VERY BADLY AND CARELESSLY, STAFF NEEDS TO SUPERVISE THIS CLOSELY AND NOT STAND AWAY FROM THE PROCESS.
This is the 2nd time that we travel on Celebrity having been on a marvelous cruise on the Reflection 2 years ago. Its sister ship, the Shilouette did not disappoint. We are a group of 13 including edleries and young children and the majority of them did not speak much English therefore finding a "user friendly" ship is of prime importance (in addition to the destinations). The ship is well kept, the staff curteous, helpful and very friendly! The quality and choices of food on board remain (in our opinion) the best amongst similar cruise liners. The "added perks" for Suite Class passengers were great value for money and the services impeccable and made the passengers felt valued. The only slight draw back being that it was obviously a very popular route and at a very popular time and the ship seems to be at full capacity, which makes the public area very crowded(and makes it seem a lot smaller than the Reflection) and the only cafe offering premium tea, coffe and cakes was full to its brim on all sea days. The food in the speciality restaurant were of good quality except for the Tuscan Grille where more attention could be paid to the ingredients (especially the fishes which tasted rather stalled).
If you enjoy your drinks, upgrade to Premium Package, you won't regret it.
Research all ports and plan ahead. This saves time, and you can be on your way instead of trying to decide once you have disembarked.
Get the drink package you will use it. For the ports get out of the cruise shopping areas and see the islands. For PR see old city, For St Martin see the whole island, for St Thomas (SEE ST JOHN). If you bring kids they have plenty to do too so you can enjoy your cruise.
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