The cruise lines are cutting back so much it is becoming a low class line. Despite the fact that the menus were fancy, service in dining room was slow, the food was cold; (I ordered the Lobster dinner from specialty restaurant at an extra cost) and waited too long for it to be served to find the baked potato and sauteed green beans, that were not sauteed but boiled, cold. I returned it and waited again, by then I was upset and couldn't eat. There was no table cloth on dirty wood table. The towels in bathroom were dingy and so were the napkins at the buffet. The public bathrooms were disgusting. We saw our cabin person once during the entire trip, although he did a good job cleaning our cabin.
This was my worst cruise ever. The wait staff in the Pacific dining room were awesome but the other staff were not so great especially at the customer service desk. My cruise was re-routed to Grand Turks. I called carnival three times and I was given a different itinerary. Grand Turks was a place for a younger crowd. I paid to go tour the island and shop then I shopped around the port. The prices were a little expensive. The worst part of my trip was the cruise ship. This ship rocked from side to side from the time were were out to sea. I was sick the entire time because of the constant motion. I had on a patch and took motion sickness medicine. To top it off my carnival cup was taken and the staff wouldn't replace it.
Not enough variety in entertainmenno lobsters for dinner Change of plans for not docking in two ports was not reimbursed Sufficiently. Most entertainment required customers to spend more money on games.
We loved every part of this cruise....the staff was wonderful, food was excellent no matter where we ate (except the lobster tails, which were very tough),stateroom was comfortable and having a balcony was great!. We have been on several cruises, and this ship was, by far, the fanciest. The activities beat Royal Caribbean's by a mile. The shows were very entertaining. The Bahamas suffered a tremendous amount of damage during the recent hurricane, so we were re-routed to Grand Turk in the British West Indies. It is a very uninspiring port, but the beach was pretty, and we really didn't go for the ports of call. I would much rather have gone to Key West and a private island, but that's just me.
Our cruise wasn't the cruise we purchased. We were notified that our itennerary was changed due to a previous hurricane. The trip was changed to Grand Turk. We were notified four days before our trip and we would of lost most of what we paid months in advance due to the last minute cancellation. After researching the island we wanted to cancel was because a hirricane pretty much wiped out the island in 2008 and was never cleaned up by the U.K. It was not a romantic vacation for my wife's and my birthdays. Cruising to and from Grand Turk in state 4 to 5 seas, in storms, trying not to get sea sick was not my definition of romantic. Also the ship that docked next to ours came from the Bahamas. We came to the conclusion that if we went to Nassua the ships casino would have to close. In Grand Turk which has a island with nothing to do, the guest would just stay and gamble on board.
Our main complaint was the food we were served was cold. I addressed the issue to a few and the new food was warn. Very disappointed in the food
Our stateroom had a constant banging while we tried to sleep. Had an engineer evaluate the banging and was informed it was a problem that could not be repaired at that time. I'll bet our room was not repaired for the next guest either. We endured 4 evenings with little sleep.
Im concerned about my lack of fees not returned due to ports we didn't have. I was also told we pay port fees for the cape. You don't pay fees for your home port.
As far as the room stewards and our wait staff at our dining room, they were outstanding. Very professional. They did the best they could with what they had to work with.
Due to the recent storms in the area our destination changed to Grand Turk which we had no issue with. We were kept informed prior to our departure. Our issue mainly was the first night we let them know that our air wasn't working in the cabin so they brought us a box fan held together by zip ties and electrical tape. stated that the cabin temp was 74 degrees which is regulation for carnival. the next day we told them that the room was still very warm and that the fan was worrying us as it just didn't seem like a safe solution with the electrical tape... the did move us to another room but we felt that they should have done that the first night since there were rooms available. had issues with the room keys not working so that had to be corrected as well. WE also had called and gave them our flight information and paid for round trip transfer ($144) come to find out that the transportation doesn't come to the airport we landed and we ended up paying $300 round trip for taxi cab to take us and bring us back to airport. They are refunding us the $144. WE have an open complaint about the room accommadations but who knows if that will get us anywhere. The Victory wasn't as nice as the last cruise ship we went on... Also the food wasn't anything to brag about. same sides every night just different meats pretty much. and it was luke warm at best. the movies were great. not alot of shows on board but it was a shorter cruise. the comedy shows were okay... one comedian was amazing the other very poor. I will be looking at booking another cruise but may go with a different cruise line. Booking process was great with and i do plan to use them again... just not carnival.
Victory is a very old ship. There was a unique smell in the stateroom lobby and in the bathroom. The air conditioning vent were loose so made noise all night. Further, Carnival is now charging $20.00 for certain entrees in the formal dining room!!!
I love the crew on the ship. The bartenders and dining wait staff were excellent especially Joey from the Philippines and Elcid from Saint Lucia. They remember our names and what we liked to drink and were always happy and cheerful to be there for us. I love the comedy shows, the stage shows and the delicious food!
We loved the cruise.. The ship was nice and so were the employees.
We were not happy with the Nassau part. The people were very rude the closest beach was almost a 35 minute walk. It was crowded , dirty, lots of bees and flies, and the people that rent the chairs are rude. We made the long walk with a disabled person(never would we recommend that) then had to turn around and get back on the ship because it was so bad.
The cruise line could pick a place that has a beach closer and more friendly for the cost of the trip and more disabled friendly
We got a room on the middle of the boat near the bottom because I read that you wouldn't feel the rocking as much there and it was very convenient. It was right next to the elevator so it was easy to get to anything on the boat and the movement of the boat was less noticeable there.
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.