To a fault everybody through the check in process and on board were
exceptional . Polite courteous and efficient . Unfortunately this has been shadowed by the shore excursions group . We booked a tour for Ensenada through them and when we went to check in for it they had no record . (Order 524566) .When I asked for a refund when I got back home I was told that electronic tickets had been sent and they did not pass on to the tour operator details of passengers so they would not refund my $100 odd . In this day and age of electronic everything I found this excuse a convenient hurdle to hide behind ; take the money and don't worry about the customer. I am very disappointed in this stance and still expect a refund . It is such a shame to mar an excellent product with such amateur practices .