This was a first time cruise. I was very impressed!! Amazing service through the entire trip. Everything was well organized. The longest we waited in line for anything was about 5 minutes! The ship was clean. food was amazing, shore excursions were fun!!! Will definitely go again
This being my fifth- 4 day cruise it is my favorite short getaway. Also a great way to introduce you to making cruising a vacation option. The Carnival Imagination was recently renovated and I was pleasantly surprised with the decor and comfort of the staterooms. We did choose the "your time dining" and were advised to go early because there could be a wait. You do get a buzzer which lets you know when a table is available. The food was above average and we did have entertainment at two of the meals. We were celebrating an anniversary and were served a cake and a free photo. Catalina is always a great place to visit and the tender was great carrying many passengers which made the trip easy even for us seniors. For a dollar we could take a city bus which took us into the center of town and at the end dropped us off at the dock to get our tender back. Ensenada is typical for a Mexican port much larger than I remember and too many shops to take advantage of you if you are not careful. My complaints...bring a sweater because most of the rooms including the cabin are too cold. The entertainment was awful the main show (2 nights) was too loud with no particular talent. A magician who was an amateur and fair comedians. disappointing....have seen better on most ships. Service was great and would recommend to friends with fair warning..do not get scammed in buying shoe inserts.....after presentation....
I enjoyed this cruise. It was exacting what I was looking for - Short and relaxing.
It was also easy. We were picked up and shuttled from and to the airport as promised. the lady who made our reservations was wonderful. The Carnival staff everywhere was very friendly and hard working. The choices of activities were good. The food was also good and I like the variety offered.
My recommendations would be:
1)The Carnival podium at the airport should be more visible. It was hidden behind a pole.
2) Provide an adult only section of staterooms. We had neighbors who treated the area like a frat house. It would have been nice to have an area like to Serenity Pool.
3) Wash the windows. the window in our room was dirty from the start. i wish the window had been cleaned before we got on board.
Again, I would praise the staff. Everyone was friendly, polite and hard working. I never saw anyone just standing around or avoiding the guests. Hospitality is a difficult industry and I appreciated their efforts and professionalism.
I loved almost everything about the cruise. Waking up in Mexico with the whole day to go play was awesome. We were worried about racking up extra charges so we didn't activate the Carnival HUB app until after the second day. I don't think it did end up costing us anything to use the app, we just didn't buy a data plan with it.
We did get hit with about 50 bucks each in gratuities which we weren't expecting.
Also we expected it to be all inclusive, but wifi wasn't free, also soft drinks are not free. It did strike us as interesting because you can load up on drinks such as orange juice, punch, milk and water but if you are a soda drinker like myself you have to pay for it and then you have to sit down at the bar and wait until the bartender gets to you. I would have liked to see self serve soda fountains.
but the service was awesome and super friendly. They made us feel like royalty. they took the time to learn our names.
I think the staff was great. They were always ready to help with even the smallest requests. The staff during dinner were great and so were the comics. The comedians were very funny for both the PG and R rated shows.
We enjoyed all of the trivia, bingo, shows and dance parties onboard. Our kids had a great time with so much to do. I was glad to see multiple vegetarian options at meal time, but would also like to see more gluten free options. I was told that had to be arranged in advance, but there was not a clear explanation of that on the website before we left.
If I would improve anything, I would move the adults only hot tub away from the deck buffet dining area. I was surprised how rowdy the adults were haha. That was the best area on the ship to sit down and eat, but had to listen to the party down below. I would move that area to the front of the ship that does not get used often, and make that another quiet eating or sitting area. The front of the ship didn't seem to get utilized much.
Rent a golf cart at Catalina Island to get around, well worth it. But if you do, reserve it in advance. You'll get it for 3 hours vs 2 hours if you rent one on site. The extra hour will make the difference and you won't feel as rushed to return it.
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