There was a change of intinary at beginning of cruise , because of Hurricane Nicole we were re routed to Cocoa Beach (nothing there except for Sea World and Universal ) , we were there for 9 hours and then off to Nassau , one of the saving graces was that every stateroom received $200 OBC , which i used full advantage of , Nassau was ok thanks to deal I was able to me made by Shopping Consultant Shannon . Minor hiccup in Manhattan and thanks to Resturant Manager Liluan , situation was resolved quickly . Overall cruise was very good and definitely going back to Norweigan , now I know not to go during hurricane season because that is something Norweigan has no control over and passenger safety is most important to them .
staff was very nice. but I feel like we were deceived and trapped onboard spent a lot of money to spend 8 hours in port Canaveral and 6 hours in Nassau. the 200 dollar stateroom credit was a joke for all the inconvience. I would never recommend Norwegian to anyone. I know the weather was an issue but what we received was totally a JOKE. I'm sure that there must have been other alternatives to solve this problem. what did anyone have time to do in port????? totally disgusted and couldn't wait to get home and get off the ship. if we were told that this was the alternative to burmuda we wouldn't even have got on the ship.EXTREMELY DISSATISFIED.
The Ship the Breakaway was an outstanding ship with great restaurants.The ship had many activities and great entertainment. Freestyle dinning was the greatest.The trip was suppose to go to Bermuda but when we arrived at the ship the captain decided to change course and go to Port Canaveral and Nassau in the Bahamas. There was a storm in the Bermuda area. My wife and I never left the ship on Port Canaveral and I was the only one to get off in Nassau. If we were given a choice we would have left but our bus was not coming back until next week at the end of the cruise. There were many disappointed cruisers and some who could canceled and left the ship,
I have been on cruises with Carnival before, and also enjoyed every moment. I was a first time NCL cruiser, and my boyfriend a first time cruiser altogether. I will say this ship was amazing. However, we got rerouted because of hurricanes matthew and Nicole. We found this out once we were on the boat, unable to use our trip insurance. The alternate itinerary left much to be desired, as they brought us to Cape Canaveral, FL and Nassau, Bahamas- both were just hit by Matthew themselves. The shore excursions were pretty much a walk around flooded, boarded up streets- in both situations. The staff on the ship was hit or miss. Drink prices were hiked in ports. There were sewage draining issues. A lot of the time, the outside activities were roped off (pool, slides, ropes course..) Needless to say, I think this trip of cruisers were robbed of their vacations. NCL handled everything very poorly.
Held overnight in NYC due to Nicole, then diverted to Port Canavaral and Nassau instead. Neither port stay - half a day each - long enough to do much. No excursions even offered in Nassau. Better a full day in Nassau and in San Juan, say. Enjoyed the ship very much, with only one bad meal in Cagney's, of all places; slow and cold. Shows good, music good, comedy club fun. Service on the whole was very good. Seas a bit rough though.
NCL fumbled wheelchair assistance on both embarkation and disembarkation.
I was truly disappointed that we never made it to Bermuda. We paid for two balcony staterooms and saved up 2 years to take all my five children on this Cruise. All that was given back to me was Port Chargers that I had to use on the boat. They were non-refundable funds I had to use before I left the cruise or I would lose them. So I couldn't even take that money and put it to what I paid for the cruise. They took us to Florida where it was cold and rainy. Then they took us to the Bahamas. We arrived at Nassau at 3 in the afternoon not being able to leave the boat to 4 p.m. giving us a couple hours to enjoy some time by the ocean. We had to take taxis that brought us to the wrong location and we had a mile walk to get to an beach that was destroyed by the last hurricane. There's no excursions available. I was hoping to get money back because this is not what I paid for. A couple hours in the evening at a beach. I wish they could have taken us right to a location like Nassau and we could have had more then a couple evening hours to enjoy. We spoke to the boat staff and they sent snacks to our rooms and gave us a complimentary dinner with 2 bottles of wine (food is free on the boat and we had paid for the ultimate drink pachage). I wish I could have gotten money back or money off my next cruise, so I actually could bring my kids to Bermuda.
Also, evening entertainment was a repeat of the same shows. So no Bermuda and watching the same show multiple times. Also this was supposed to be freestyle cruising and you had to reserve your Show tickets. I had to stand in the standby line for 40 minutes waiting to see if you we can get seated. I have been on many cruises and i loved the nice sit down dinners and going to a new show every night. I This is my third cruise Norwegian Cruise Line... This was my was not what I paid for.
Norwegian's cruise line was nice, however due to the hurricane, we did not cruise to Bermuda. We were not notified that we were not cruising to Bermuda until the next day and at that time was not given an alternative decision to refuse the cruise given. The cruise to Bermuda was replaced with Florida and Bahamas, which both places were washed up from the hurricane. We spent most of time on the boat. The boat was lovely, but I think we should have been given the option to cruise or be refunded more than a on board credit of $200, that is given back to the cruise line. It definitely wasn't the Anniversary I was looking forward too.
Unfortunately, due to Hurricanes Matthew and Nicole, the cruise did not go to Bermuda. Very disappointing but understandable. It called on two much inferior ports, Port Canaveral and Nassau Bahamas.
What is not understandable was the reaction of NCL. They gave a $200 credit per cabin, for all cabins, no matter the level of cabin. So we, who had a balcony got the same compensation as those in an inside cabin. Very unfair.
No incentives were offered for future cruises, which we found very disappointing. While the ship, the personnel and services in general were satisfactory, the issue of compensation was very badly handled and left a bad taste. I doubt we will cruise again with Norwegian.
You can shere these comments with NCL if you wish.
I hated the cruise. I hated the sneaky way we were trapped on a boat for almost 7 days riding around the hurricane infested Atlantic ocean. I hated going to not one, but two hurricane ravaged places, where the clean up was not even completed. I hated being on land for only about 8 hours. I hated that you assumed that you could rip off the paying cruise people and get away with it. I am furious and I do not want to talk about your lousy boat. I want my money back! That's what I want!
If there's a show or restaurant you really don't want to miss, make a reservation well in advance online, or you might miss out. Also, be prepared to spend more onboard than you might have on other cruiselines.
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