This was my second cruise, I had a great time with my family. We were 13 altogether. Ten adults two children, the kids loved it. The food was the best and I ate so much hope that I did not gain any weight. Also the ship did not rock at all I was afraid that I would gotten sea sick I am very happy about that. Next time I will use NCL for sure.
NCL Freestyle really is just what we wanted in a cruise. Eat where you want and when you want. The entire staff was incredible and extremely friendly. The entertainment was top notch and we especially loved the Howl At The Moon dueling pianos.
Most relaxing vacation ever. Bermuda was just beautiful and we met so many people on this cruise. The staff was awesome and the food was great. This cruise killed the last carnival cruise i was on. Will definitely be back
Disappointed in this ship and the cruise line. Disembarked earlier with no explanation as to why. Just received an email several days prior. Poor Communication! The pool was very overcrowded. 1 adult pool for over 4,000 passengers. REALLY? No place for teens to swim. They have to go swim in the feet deep pool with the 5 year olds BUT CHARGE ADULT PRICE FOR THE VACATION. This is my second cruise with Norweigan and I AM DONE!! Now I understand why I choose Royal Carribbean, Celebrity and Princess over you!
I liked the cruise , I just would like less al a cart costs. The staff is amazing and pleasant. Loved the balcony room! I liked the drink package, liked the beaches in Bermuda,not enough pools on boat. Ice cream in certain resturants cost extra, kids running down the hallways at 2:30am!
Pros: good amount of time to enjoy the beaches of Bermuda, high quality entertainment, most of the food was terrific.
Cons: insufficient storage space in room for clothes, last minute raise in daily tip rates by NCL, last minute change to leave Bermuda 2 hours early on last port day, no privacy by adult only pool, no lounge beds by adult pool, no Quest game like on RC or Carnival ships, slow service to refill water glass at dinner at Cirque show.
I have been on at least 10 cruises. Mostly Royal Caribbean. Felt that the hostess on Norwegian had difficulty understanding English. Made a reservation for a specialty restaurant. When I went to confirm my reservation it was cancelled (not sure by who). After a little heated discussion a new reservation was made. When I confirmed the reservation again the next day the number of guests was changed from 5-3. I would suggest when making reservations that you confirm them daily.
We enjoyed our week on the Breakaway but we're very disappointed in the pool area. The pools are way too small for 4,000 passengers. We spent our first morning in Bermuda finally enjoying some time at the pool. (All of the pool hogs went to the beach.) This was a major design flaw.
Our Cabin Steward, JR, was awesome, but that was the only thing that was awesome.
The slides, ropes course and rock wall were open only a couple of hours at a time, one to two times a day, depending on the day. This in turn caused long lines that you could wait in well over an hour to use. This is not how anyone wants to spend their vacation. All the lines could have all been alleviated by having them open for longer periods of time.
I had to visit customer service 2 times to try and find out why one of my 3 cabins did not receive a $75 credit, which was part of the booking agreement. The first time I went to the customer service desk (Monday morning) the guy said he would send a message to look into why I didn't receive the credit and get back to me by Monday night. Monday night came and went - no message on my room phone. I gave them until Tuesday afternoon, at which point I went back to the desk again, spoke with another member of the team who said they contacted my travel agent and we weren't getting the credit. I asked who they contacted, they said the name of the travel agent they contacted - but it was not the travel agent I used! At this point I asked for a supervisor. After waiting for about 25 minutes a supervisor appeared. We spoke about the issue I was having and he offered to call my travel agent directly. He let me speak with the agent who explained that they told Norwegian they would credit the $75 back to my credit card. It wasn't the travel agent - it was Norwegian who could not communicate the message. All in all I spent about 3 hours and a lot of frustration of my vacation trying to get this worked out - not how I was interested in vacationing.
We went with three teenage girls 13, 15 and 17 years. The teen club was geared toward the 13 year old, not 13-17 years as stated. If the girls weren't interested in doing a specific activity they were kicked out of the teen club. This was very disappointing, especially since the activities were juvenile and certainly not something a 15 or 17 year would be interested in. One evening we were looking for the girls and checked the teen club. We were rudely greeted by the people who ran the teen club. They looked for the girls, determined they were not present and let us know. We said ok and left. Later that evening when we did see the girls they told us that the people who ran the club told them we were angry that we could not find them. This was totally not the case! What did upset me was that they lied to the girls, which in turn made them think we were upset with them.
The food was good and all the restaurants we tried. They had a nice assortment of food and the restaurant was friendly and attentive.
As far as onboard activities go we all agreed they were pretty sad - we went to several group activities including health and wellness - where each time we attended all they tried to do was sell you something. We also attended several "name that picture", "name that tune" type of events - each one was poorly run and not enough seating.
*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.